Synerise

Activities

  1. Overzicht
  2. Core Services
  3. Activities
  4. Incident

No data at clients' card in CRM

Opgelost

All critical issues have been resolved. The activity import is processed according to the schedule and agreements made with our customers.

Probleem Geïdentificeerd

Hello, below you can find new udates about this issue.

First of all, Synerise is processing all data in real time. Secondly, we’ve imported 80% of activities from the last 2 weeks (ETA: 12:00 today)

Our next steps:

  1. We are going to process import of all transactions from 1 January 2019 to 1 August 2019 (ETA ~ 2 days)
  2. Import rest of events from 1 January 2019 to 1 August 2019 (ETA ~ 11 days)
Probleem Geïdentificeerd

The import of transactional data is in progress. In the next step, the remaining events will be imported as well.
As a reminder, this issue is exclusively connected to the display of activities. The whole system is in real time.

Probleem Geïdentificeerd

All new activities are displaying normally.
We are currently working on restoring historical activities.

All events are processed in realtime so this issue has no impact on analytics module and your campaign actions.

Onderzoekende

We have recorded some issues with displaying activities at client’s card in CRM.
We’re investigating this issue currently.

We’re collecting all events correctly. New activities should be displayed normally.

ETA: unknown