Synerise modules - outage

Resolved

All critical issues have been resolved yesterday at 7 PM.

Thank you for understanding.

Monitoring

Dear customers,

Today we have experienced difficulties connected with Azure that significantly impacted functioning of the platform.
The issue resulted in the disruption of event processing and unavailability of most of the modules. Because of that campaigns which were scheduled today between 11.30 A.M to 3.30 P.M were not executed. We kindly ask you to duplicate them and send them again.

All campaigns planned for today after 3.30 P.M. will be executed according to the schedule.
For the time being there is still a slight delay in event processing.

All delays from tracker should be removed in 1 hour.
All delays from CRM should be removed in 3 hours.

All events that were not sent to Synerise today will be sent again after 11 P.M.
During this time period You may encounter minor difficulties with event proccessing.

We apologize for any inconvenience resulted from this issue and we appreciate your understanding.

We will be back to you with more information late evening.

New update 31/10/2019 10:41 AM
All events that were not sent to Synerise yesterday will be sent again within 5 hours.

New update 31/10/2019 7:00 PM
All events have been send to Synerise.
We are so sorry for all inconveniences.

Investigating

Dear customers, we are still investigation this issue currently.
We are so sorry for all inconviences.

ETA: unknown
Next status: 1 hour

Investigating

Dear customers, we are currently working to resolve an issue with network connections. This issue can affect selectively on mentioned components. We are investigating the root cause and expect recovery shortly.

ETA: unknown
Next status: 1 hour

5 Affected Services: