Synerise

AI Engine

  1. Overview
  2. AI Services
  3. AI Engine
  4. Issue

AI module - outage

Resolved
Problem Identified

We are still working to resolve an issue in recommendation module. We have identified the root cause and expect recovery.
ETA: 3 hours.

Problem Identified

Dear Customers,
We recognize the issue with recommendation module. Our AI team is working on to restore the service.
We are sorry for any inconvenience. ETA: unknown. Next status in around 1 hour.

Investigating

Dear Customers,
We are investigating an issue with outage that is impacting on AI module.
This may impact on display of AI recommendations and other elements of this module. ETA: unknown. Next status in around 30 min.