Activities

Profile module - investigating

Resolved

Dear Users,
please be informed the service is operating normally.
Thank you for your patience

Updated

Dear Users,

Please be informed that he issue has been resolved, but you may experience some delays for the next 90 minutes. We will provide information once service will be fully operating.
Thank you for understanding.

Investigating

The user list is available now.
We still working to resolved an issue with users updating.

We are sorry for all inconveniences and thank you for understanding,
We keep informing you about more details.

Synerise Team

Problem Identified

We are still working to restore Profile service as soon as possible. Due to the fact that, we need to turn profile list for a few minutes.

When the list is restored - we will inform you immediately.

Synerise Team

Problem Identified

The reading is correct, you can see the list of users in Profile section but the data does not update.

We will inform you about more details soon

Investigating

We are still experiencing issues with outages that is impacting on Profile module. We will provide more details within the next hour.

Monitoring

We would like to inform that all issues related to today’s outage has been resolved.
There were problems with users displaying on the list between 9:25 and 10:13 CET.

We continue to monitor this module and will take further corrective steps if necessary, which may result in temporary unavailability.

We are sorry for all the inconveniences and appreciate Your understanding.

Investigating

Dear Users,

Please be informed that we are investigating an issue with outages of service that is impacting on Profiles module. We have a problem with loading lists in CRM. We will provide more details within the next 20 minutes.

Apologies for any inconvenience caused.