Issue with recommendations, AI search stats and predictions

Resolved

Dear Users,

the issue has been resolved, and the service is operating normally. We apologize for the inconvenience.

Problem Identified

Dear Users,

please be informed that are working to resolve an issue with gathering statistics from recommendation campaigns, training prediction models and search functionalities for some users. The root cause has been identified and we expect to fully recover within the next 2-3 hours. Apologies for the inconvenience.

Thank you for understanding.

3 Affected Services: