Synerise

Analytics

  1. Overview
  2. Core Services
  3. Analytics
  4. Issue

Issue with Terrarium Database

Resolved

Dear Users,

Please be informed that, our analysis showed that the issue was caused by an infrastructure outage in Azure platform.

We would like to inform you that the problem has been resolved by the Azure platform and as a result all our affected modules are working normally again

Thank you for understanding.

Updated

Dear Users,

Please be informed that we are continuously working to resolve an issue with Terrarium Database in Analytics and some of you may still experience delays.
We will continue to keep you informed of any further developments.
Thank you for understanding.

Problem Identified

Dear Users,

Please be informed that are working to resolve an issue with Terrarium Database in Analytics module.
The root cause has been identified and we expect to fully recover within the next 2 hours.

Thank you for understanding.

Investigating

Dear Users,

Please be informed that we are investigating an issue with Terrarium Database that is impacting on Analytics module, causing some delays in responses. We will provide more details within the next 30 minutes.

Apologies for any inconvenience caused.