Journey and events processing

Scope: All diagrams.

Incident impact: All active journeys will be delayed.

Overview
Automation - Zone A

Metrics

Past Week

Percent Uptime

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Incidents Reported

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Recent History

No events for 5 days!

Scheduled Maintenance — Database Infrastructure Sep 3, 2026 1:00 AM–2:00 AM CEST

9 Affected Services:

AI Services / AI Engine
AI Services / Recommendations
AI Services / Search
Portal / Portal - login
Core Services / Analytics
Core Services / API
Core Services / Emails
Loyalty & Engagement / Promotions Points
Automation - Zone A / Journey and events processing

No events for 16 days!

Issue with Automation Module Aug 17, 2026 3:56 PM–4:34 PM CEST

6 Affected Services:

Automation - Zone A / Audience
Automation - Zone A / Profile Filter
Automation - Zone A / Journey and events processing
Automation - Zone A / Webhooks
Automation - Zone A / Send Event
Automation - Zone A / Profile Update