Platform Maintenance

Maintenance Planned

Dear customers,

We would like to inform you that on 28.02.2024 between 22:00 and 01:00 CET, we will be performing maintenance on our service. There may be temporary disruptions to the availability of our Synerise platform.

Predictions from 22:00 to 01:00 :
Prediction models won’t be trained, and search performance metrics won’t be accessible during this time.

Events from 22:00 to 23:00 :
The events session.start and session.end may experience some delays.

Automations from 23:00 to 00:00 :
There may be a delay with the automations, which will resume after the maintenance work is completed.

Dynamic Content from 00:30 to 01:00 :
During this period, there may be increased response times and a possible noticeable increase in functionality unavailability.

Promotions from 00:00 - 00:30 :
The promotions module will not be available during this time.

Due to the complexity of this operation, we ask for your patience. Our priority is to make this maintenance as smooth and imperceptible as possible for all of our customers. If you have any questions or encounter issues after the maintenance, please contact us via Support.

Thank you for your understanding.

12 Affected Services: