Issue with Terrarium database

Resolvido

Dear Users,
The issue with the database has been resolved.
We apologize for the inconvenience.

Monitorando

The maintenance work is nearing completion. The platform is already operational. Currently, the final stage of this maintenance operation involves clearing the automation queue, which will resolve this issue. Additionally, we are monitoring the situation closely and making every effort to ensure that the problem is fully resolved. In the very next update we will provide additional details.

Problema Identificado

We are working to resolve an issue with Terrarium database. We have identified the root cause and expect recovery shortly. We should provide the next update within around 60 minutes.

Investigando

Dear Users,

We are still analyzing and verifying the cause of the problem, and will provide more details within the next 30 minutes.

Apologies for any inconvenience caused.

Investigando

Dear Users,

Please be informed that we are investigating an issue with Terrarium database that is impacting on several modules (analytics, automation, promotion, communication: emails, sms, dynamic content, mobile/webpush campaignts etc.). We will provide more details within the next 30 minutes.

Apologies for any inconvenience caused.

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