Issue with the Terrarium - Status Page

Resolved Sep 2, 2021 11:30 AM CEST

Dear Users,

Between 10:00 and 11:30 CEST, we experienced issues with the Terrarium which impacted several modules of our Platform. The issue has been resolved and the service is operating normally.

Thank you for understanding.

Problem Identified Sep 2, 2021 10:36 AM CEST

Dear Users,

We are working to resolve an issue with the Terrarium. We have identified the root cause and expect recovery shortly.

Thank you for your patience.

Investigating Sep 2, 2021 10:01 AM CEST

Dear Users,

We are investigating an issue with outages that are impacting on modules listed below. We will provide more details within the next 30 minutes.

Apologies for any inconvenience.

11 Affected Services:

Core Services / Analytics
Core Services / Content Provider
Core Services / Dynamic Content
Core Services / Emails
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions for POS
Automation - Zone A / Audience
Automation - Zone A / Profile Filter
Automation - Zone B / Audience
Automation - Zone B / Profile Filter