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Communication
(Previously Campaigns module).
Incident Impact: Communication sending can be delayed or stopped
Overview
Infrastructure - Zone I
Communication
History
History
No events for 12 days!
Scheduled Maintenance Notification
Sep 30, 2025 1:00 AM–2:00 AM CEST
55 Affected Services
:
Infrastructure - Zone I /
Event Tracker
Infrastructure - Zone I /
Communication
Infrastructure - Zone II /
Event Tracker
Infrastructure - Zone II /
Communication
AI Services /
AI Engine
AI Services /
Recommendations
AI Services /
Search
Portal /
Portal - availibility
Portal /
Portal - login
Portal /
Certification Module
Core Services /
Activities
Core Services /
Analytics
Core Services /
Content Provider
Core Services /
API
Core Services /
Dynamic Content
Core Services /
Emails
Core Services /
Imports
Core Services /
Assets
Core Services /
Client Export
Core Services /
Catalogs
Core Services /
In-app messages
Clients /
Login
Clients /
Registration
Clients /
Account Management
Business Profile /
Business Profile Login
Loyalty & Engagement /
Promotions Points
Loyalty & Engagement /
Promotions For Client
Loyalty & Engagement /
Promotions Activation/Deactivation
Loyalty & Engagement /
Promotions Redeem
Loyalty & Engagement /
Promotions for POS
Automation - Zone A /
Audience
Automation - Zone A /
Jinjava processing engine
Automation - Zone A /
Profile Filter
Automation - Zone A /
Journey and events processing
Automation - Zone A /
Webhooks
Automation - Zone A /
Send Event
Automation - Zone A /
Profile Update
Automation - Zone A /
Statistics
Automation - Zone B /
Audience
Automation - Zone B /
Jinjava processing engine
Automation - Zone B /
Profile Filter
Automation - Zone B /
Journey and events processing
Automation - Zone B /
Webhooks
Automation - Zone B /
Send Event
Automation - Zone B /
Profile Update
Automation - Zone B /
Statistics
Automation - Zone C /
Audience
Automation - Zone C /
Jinjava processing engine
Automation - Zone C /
Profile Filter
Automation - Zone C /
Journey and events processing
Automation - Zone C /
Send Event
Automation - Zone C /
Profile Update
Automation - Zone C /
Statistics
Data Transformation /
Buffered operations
Data Transformation /
Batch operations
No events for 5 days!
Issue with Drag & Drop Templates
Sep 24, 2025 10:27 AM–10:59 AM CEST
2 Affected Services
:
Infrastructure - Zone I /
Communication
Infrastructure - Zone II /
Communication
No events for 3 months!
Issue with Communication module
Jul 9, 2025 2:26 PM–2:40 PM CEST
Infrastructure - Zone I /
Communication
No events for 5 months!
Issue with tracker
Feb 14, 2025 5:47 PM–6:01 PM CET
5 Affected Services
:
Infrastructure - Zone I /
Event Tracker
Infrastructure - Zone I /
Communication
Infrastructure - Zone II /
Event Tracker
Infrastructure - Zone II /
Communication
Core Services /
Dynamic Content
No events for 3 months!
Issue with Emails and Automation Module
Nov 6, 2024 1:48 PM–2:34 PM CET
2 Affected Services
:
Infrastructure - Zone I /
Communication
Core Services /
Emails
No events for 5 days!
Scheduled Database Maintenance Notification
Nov 1, 2024 1:00 AM–5:00 AM CET
7 Affected Services
:
Infrastructure - Zone I /
Communication
Infrastructure - Zone II /
Communication
AI Services /
AI Engine
AI Services /
Recommendations
AI Services /
Search
Core Services /
Analytics
Core Services /
Emails
No events for 15 days!
Scheduled Service Maintenance Notification
Oct 17, 2024 1:00 AM–4:00 AM CEST
12 Affected Services
:
Infrastructure - Zone I /
Communication
Infrastructure - Zone II /
Communication
AI Services /
AI Engine
AI Services /
Recommendations
AI Services /
Search
Core Services /
Analytics
Core Services /
Dynamic Content
Core Services /
Emails
Core Services /
Client Export
Loyalty & Engagement /
Promotions For Client
Loyalty & Engagement /
Promotions Activation/Deactivation
Loyalty & Engagement /
Promotions Redeem