Communication

(Previously Campaigns module).

Incident Impact: Communication sending can be delayed or stopped

Overview
Infrastructure - Zone I
Communication
History

History

No events for 15 days!

Issue with Emails and Automation Module Nov 6, 2024 1:48 PM–2:34 PM CET

2 Affected Services:

Infrastructure - Zone I / Communication
Core Services / Emails

No events for 5 days!

Scheduled Database Maintenance Notification Nov 1, 2024 1:00 AM–5:00 AM CET

7 Affected Services:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
AI Services / AI Engine
AI Services / Recommendations
AI Services / Search
Core Services / Analytics
Core Services / Emails

No events for 15 days!

Scheduled Service Maintenance Notification Oct 17, 2024 1:00 AM–4:00 AM CEST

12 Affected Services:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
AI Services / AI Engine
AI Services / Recommendations
AI Services / Search
Core Services / Analytics
Core Services / Dynamic Content
Core Services / Emails
Core Services / Client Export
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem

No events for about 1 month!

Scheduled Maintenance Notification (Vouchers - September 11th) Sep 11, 2024 11:00 PM–Sep 12, 2024 1:00 AM CEST

2 Affected Services:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication

No events for 8 days!

Vouchers Maintenance (August 28th) Aug 22, 2024 11:52 PM–Sep 3, 2024 6:54 PM CEST

2 Affected Services:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication

No events for 6 days!

Issue with profile conversion Aug 28, 2024 11:14 AM–11:44 AM CEST

3 Affected Services:

Infrastructure - Zone I / Communication
Core Services / Analytics
Automation - Zone A / Audience

No events for 2 days!

Issue with automation statistics and communication module Aug 25, 2024 6:29 PM–6:52 PM CEST

5 Affected Services:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
Automation - Zone A / Statistics
Automation - Zone B / Statistics
Automation - Zone C / Statistics

No events for 4 months!

Scheduled Service Maintenance May 1, 2024 1:00 AM–3:00 AM CEST

4 Affected Services:

Infrastructure - Zone I / Event Tracker
Infrastructure - Zone I / Communication
Infrastructure - Zone II / Event Tracker
Infrastructure - Zone II / Communication

No events for 3 months!

Possible delays in sending messages due to issues reported by MS Azure Jan 21, 2024 6:01 AM–10:33 AM CET

2 Affected Services:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication