Event Tracker

Scope: Realtime Event tracking in CRM

Incident Impact: Event processing (including transactions) is delayed or stopped

Overview
Infrastructure - Zone II
Event Tracker
History

History

No events for 12 days!

Scheduled Maintenance Notification Sep 30, 2025 1:00 AM–2:00 AM CEST

55 Affected Services:

Infrastructure - Zone I / Event Tracker
Infrastructure - Zone I / Communication
Infrastructure - Zone II / Event Tracker
Infrastructure - Zone II / Communication
AI Services / AI Engine
AI Services / Recommendations
AI Services / Search
Portal / Portal - availibility
Portal / Portal - login
Portal / Certification Module
Core Services / Activities
Core Services / Analytics
Core Services / Content Provider
Core Services / API
Core Services / Dynamic Content
Core Services / Emails
Core Services / Imports
Core Services / Assets
Core Services / Client Export
Core Services / Catalogs
Core Services / In-app messages
Clients / Login
Clients / Registration
Clients / Account Management
Business Profile / Business Profile Login
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS
Automation - Zone A / Audience
Automation - Zone A / Jinjava processing engine
Automation - Zone A / Profile Filter
Automation - Zone A / Journey and events processing
Automation - Zone A / Webhooks
Automation - Zone A / Send Event
Automation - Zone A / Profile Update
Automation - Zone A / Statistics
Automation - Zone B / Audience
Automation - Zone B / Jinjava processing engine
Automation - Zone B / Profile Filter
Automation - Zone B / Journey and events processing
Automation - Zone B / Webhooks
Automation - Zone B / Send Event
Automation - Zone B / Profile Update
Automation - Zone B / Statistics
Automation - Zone C / Audience
Automation - Zone C / Jinjava processing engine
Automation - Zone C / Profile Filter
Automation - Zone C / Journey and events processing
Automation - Zone C / Send Event
Automation - Zone C / Profile Update
Automation - Zone C / Statistics
Data Transformation / Buffered operations
Data Transformation / Batch operations

No events for about 1 month!

Event synchronization delay Aug 26, 2025 10:23 AM–11:56 AM CEST

2 Affected Services:

Infrastructure - Zone I / Event Tracker
Infrastructure - Zone II / Event Tracker

No events for about 2 months!

Outage Jun 29, 2025 10:31 PM–10:34 PM CEST

Infrastructure - Zone II / Event Tracker

No events for 5 months!

Issue with tracker Feb 14, 2025 5:47 PM–6:01 PM CET

5 Affected Services:

Infrastructure - Zone I / Event Tracker
Infrastructure - Zone I / Communication
Infrastructure - Zone II / Event Tracker
Infrastructure - Zone II / Communication
Core Services / Dynamic Content