Synerise
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Imports
Scope: Data import to Synerise
Incident Impact: Delays or outages in importing data
Overview
Core Services
Imports
History
History
No events for 12 days!
Scheduled Maintenance Notification
Sep 30, 2025 1:00 AM–2:00 AM CEST
55 Affected Services
:
Infrastructure - Zone I /
Event Tracker
Infrastructure - Zone I /
Communication
Infrastructure - Zone II /
Event Tracker
Infrastructure - Zone II /
Communication
AI Services /
AI Engine
AI Services /
Recommendations
AI Services /
Search
Portal /
Portal - availibility
Portal /
Portal - login
Portal /
Certification Module
Core Services /
Activities
Core Services /
Analytics
Core Services /
Content Provider
Core Services /
API
Core Services /
Dynamic Content
Core Services /
Emails
Core Services /
Imports
Core Services /
Assets
Core Services /
Client Export
Core Services /
Catalogs
Core Services /
In-app messages
Clients /
Login
Clients /
Registration
Clients /
Account Management
Business Profile /
Business Profile Login
Loyalty & Engagement /
Promotions Points
Loyalty & Engagement /
Promotions For Client
Loyalty & Engagement /
Promotions Activation/Deactivation
Loyalty & Engagement /
Promotions Redeem
Loyalty & Engagement /
Promotions for POS
Automation - Zone A /
Audience
Automation - Zone A /
Jinjava processing engine
Automation - Zone A /
Profile Filter
Automation - Zone A /
Journey and events processing
Automation - Zone A /
Webhooks
Automation - Zone A /
Send Event
Automation - Zone A /
Profile Update
Automation - Zone A /
Statistics
Automation - Zone B /
Audience
Automation - Zone B /
Jinjava processing engine
Automation - Zone B /
Profile Filter
Automation - Zone B /
Journey and events processing
Automation - Zone B /
Webhooks
Automation - Zone B /
Send Event
Automation - Zone B /
Profile Update
Automation - Zone B /
Statistics
Automation - Zone C /
Audience
Automation - Zone C /
Jinjava processing engine
Automation - Zone C /
Profile Filter
Automation - Zone C /
Journey and events processing
Automation - Zone C /
Send Event
Automation - Zone C /
Profile Update
Automation - Zone C /
Statistics
Data Transformation /
Buffered operations
Data Transformation /
Batch operations
No events for 6 months!
Issue with imports andu updates
Mar 27, 2025 3:17 PM–4:44 PM CET
2 Affected Services
:
Core Services /
Imports
Automation - Zone A /
Profile Update
No events for about 1 month!
Delays in processing clients update
Feb 19, 2025 5:36 PM–7:03 PM CET
5 Affected Services
:
Core Services /
Imports
Clients /
Registration
Automation - Zone A /
Profile Update
Automation - Zone B /
Profile Update
Automation - Zone C /
Profile Update