Synerise

Journey and events processing

Scope: All diagrams.

Incident Impact: All active journeys will be delayed.

Overview
Automation - Zone B
Journey and events processing
History

History

No events for 18 days!

Problem with statistics in automation Feb 9, 2021 12:37 PM–1:21 PM CET

2 Affected Services:

Automation - Zone A / Journey and events processing
Automation - Zone B / Journey and events processing

No events for 26 days!

Degraded Service Jan 14, 2021 1:07 AM–1:09 AM CET

Automation - Zone B / Journey and events processing

Intermittent Service Jan 14, 2021 12:55 AM–1:01 AM CET

Automation - Zone B / Journey and events processing

Outage Jan 14, 2021 12:48 AM–12:52 AM CET

Automation - Zone B / Journey and events processing

Outage Jan 13, 2021 10:42 PM–10:43 PM CET

Automation - Zone B / Journey and events processing

Intermittent Service Jan 13, 2021 8:36 PM–8:39 PM CET

Automation - Zone B / Journey and events processing

No events for about 2 months!

Outage Nov 18, 2020 10:09 PM–10:15 PM CET

Automation - Zone B / Journey and events processing

No events for 11 days!

Service Issue - Maintenance Nov 6, 2020 11:30 PM–Nov 7, 2020 1:00 AM CET

36 Affected Services:

Infrastructure - Zone I / Campaigns
Infrastructure - Zone I / Event Tracker
Infrastructure - Zone II / Event Tracker
Infrastructure - Zone II / Campaigns
Core Services / Activities
Core Services / Analytics
Core Services / Content Provider
Core Services / API
Core Services / Dynamic Content
Core Services / Emails
Core Services / Imports
Core Services / Assets
Core Services / Website
Core Services / Client Export
Clients / Login
Clients / Registration
Clients / Account Management
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS
Automation - Zone A / Audience
Automation - Zone A / Jinjava processing engine
Automation - Zone A / Client Filter
Automation - Zone A / Journey and events processing
Automation - Zone A / Webhooks
Automation - Zone A / Send Event
Automation - Zone A / Client Update
Automation - Zone B / Audience
Automation - Zone B / Jinjava processing engine
Automation - Zone B / Client Filter
Automation - Zone B / Journey and events processing
Automation - Zone B / Webhooks
Automation - Zone B / Send Event
Automation - Zone B / Client Update