History

No events for 1 day!

Scheduled Maintenance — Catalogs 6 October 2026 Oct 6, 2026 1:00 AM–2:00 AM CEST

2 Affected Services:

Core Services / Imports
Core Services / Catalogs

No events for 2 months!

Terrarium database issues Jul 30, 2026 4:47 PM–5:46 PM CEST

4 Affected Services:

Core Services / Analytics
Core Services / Imports
Core Services / Catalogs
Automation - Zone A / Profile Update

No events for about 1 month!

Planned technical maintenance Jun 30, 2026 1:00 PM–2:30 AM CEST

54 Affected Services:

Infrastructure - Zone I / Event Tracker
Infrastructure - Zone I / Communication
Infrastructure - Zone II / Event Tracker
Infrastructure - Zone II / Communication
AI Services / AI Engine
AI Services / Recommendations
AI Services / Search
Portal / Portal - availibility
Portal / Portal - login
Portal / Certification Module
Core Services / Activities
Core Services / Analytics
Core Services / Content Provider
Core Services / API
Core Services / Dynamic Content
Core Services / Emails
Core Services / Imports
Core Services / Assets
Core Services / Catalogs
Core Services / In-app messages
Clients / Login
Clients / Registration
Clients / Account Management
Business Profile / Business Profile Login
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS
Automation - Zone A / Audience
Automation - Zone A / Jinjava processing engine
Automation - Zone A / Profile Filter
Automation - Zone A / Journey and events processing
Automation - Zone A / Webhooks
Automation - Zone A / Send Event
Automation - Zone A / Profile Update
Automation - Zone A / Statistics
Automation - Zone B / Audience
Automation - Zone B / Jinjava processing engine
Automation - Zone B / Profile Filter
Automation - Zone B / Journey and events processing
Automation - Zone B / Webhooks
Automation - Zone B / Send Event
Automation - Zone B / Profile Update
Automation - Zone B / Statistics
Automation - Zone C / Audience
Automation - Zone C / Jinjava processing engine
Automation - Zone C / Profile Filter
Automation - Zone C / Journey and events processing
Automation - Zone C / Send Event
Automation - Zone C / Profile Update
Automation - Zone C / Statistics
Data Transformation / Buffered operations
Data Transformation / Batch operations

No events for about 1 month!

Terrarium database issues May 28, 2026 9:48 AM–10:11 AM CEST

2 Affected Services:

Core Services / Analytics
Core Services / Catalogs

No events for 7 months!

Issue with Catalogs Nov 11, 2025 4:38 PM CET

Core Services / Catalogs

No events for 4 days!

Issue with Catalogs Nov 7, 2025 11:50 AM–1:54 PM CET

Core Services / Catalogs

No events for 18 days!

VTEX Service Degradation Oct 20, 2025 12:02 PM CEST

3 Affected Services:

AI Services / Recommendations
AI Services / Search
Core Services / Catalogs