Dynamic Content

Scope: Displaying dynamic content on customer website

Incident Impact: No dynamic content for website

Overview
Core Services
Dynamic Content
History

History

No events for about 2 months!

Dynamic Content Service Degradation Feb 29, 2024 5:44 PM–7:13 PM CET

Core Services / Dynamic Content

Degraded Service Feb 29, 2024 1:03 AM–1:12 AM CET

Core Services / Dynamic Content

Platform Maintenance Feb 28, 2024 10:00 PM–Feb 29, 2024 1:00 AM CET

12 Affected Services:

Infrastructure - Zone I / Event Tracker
Infrastructure - Zone II / Event Tracker
Portal / Portal - availibility
Core Services / Dynamic Content
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS
Automation - Zone A / Statistics
Automation - Zone B / Statistics
Automation - Zone C / Statistics

No events for 3 months!

Degraded Service Nov 20, 2023 11:52 PM–Nov 21, 2023 12:10 AM CET

Core Services / Dynamic Content

No events for 11 days!

Issue with Terrarium Database Nov 9, 2023 1:45 PM–6:22 PM CET

6 Affected Services:

Core Services / Analytics
Core Services / Content Provider
Core Services / Dynamic Content
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation

No events for 29 days!

Issue with Terrarium Database cause by MS Azure malfunction Oct 11, 2023 1:53 PM–7:12 PM CEST

12 Affected Services:

Infrastructure - Zone I / Communication
Core Services / Analytics
Core Services / Dynamic Content
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Automation - Zone A / Audience
Automation - Zone A / Profile Filter
Automation - Zone B / Audience
Automation - Zone B / Profile Filter
Automation - Zone C / Audience
Automation - Zone C / Profile Filter

No events for 1 day!

Issue with Terrarium Database Oct 10, 2023 9:47 AM–5:23 PM CEST

6 Affected Services:

Core Services / Analytics
Core Services / Content Provider
Core Services / Dynamic Content
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation

No events for about 2 months!

Issue with Dynamic Content campaigns Aug 18, 2023 9:20 AM–9:43 AM CEST

Core Services / Dynamic Content

No events for about 1 month!

Issues with various components of the platform (Azure) Jul 5, 2023 11:27 AM–7:04 PM CEST

11 Affected Services:

Core Services / Activities
Core Services / Analytics
Core Services / Content Provider
Core Services / API
Core Services / Dynamic Content
Core Services / Emails
Core Services / Imports
Core Services / Assets
Core Services / Client Export
Core Services / Catalogs
Core Services / In-app messages

No events for about 1 month!

Issue with Terrarium Database - queries take longer than usual May 26, 2023 12:46 PM–1:01 PM CEST

3 Affected Services:

Infrastructure - Zone I / Communication
Core Services / Analytics
Core Services / Dynamic Content

No events for 17 days!

Issue with platform performance May 8, 2023 2:02 PM–5:03 PM CEST

2 Affected Services:

Portal / Portal - login
Core Services / Dynamic Content