History

No events for 11 days!

Issue with AI-related modules Nov 3, 2025 9:24 PM–Nov 4, 2025 12:12 PM CET

4 Affected Services:

Infrastructure - Zone I / Event Tracker
AI Services / Recommendations
AI Services / Search
Loyalty & Engagement / Promotions Points

No events for 8 days!

Degraded Service Oct 27, 2025 10:05 AM–10:08 AM CET

AI Services / Search

No events for 4 days!

Issues with AI Recommendations and Search responses Oct 23, 2025 10:26 AM CEST

3 Affected Services:

AI Services / AI Engine
AI Services / Recommendations
AI Services / Search

No events for 2 days!

VTEX Service Degradation Oct 20, 2025 12:02 PM CEST

3 Affected Services:

AI Services / Recommendations
AI Services / Search
Core Services / Catalogs

No events for 18 days!

Outage Oct 2, 2025 11:54 AM–12:01 PM CEST

AI Services / Search

No events for 2 days!

Scheduled Maintenance Notification Sep 30, 2025 1:00 AM–2:00 AM CEST

55 Affected Services:

Infrastructure - Zone I / Event Tracker
Infrastructure - Zone I / Communication
Infrastructure - Zone II / Event Tracker
Infrastructure - Zone II / Communication
AI Services / AI Engine
AI Services / Recommendations
AI Services / Search
Portal / Portal - availibility
Portal / Portal - login
Portal / Certification Module
Core Services / Activities
Core Services / Analytics
Core Services / Content Provider
Core Services / API
Core Services / Dynamic Content
Core Services / Emails
Core Services / Imports
Core Services / Assets
Core Services / Client Export
Core Services / Catalogs
Core Services / In-app messages
Clients / Login
Clients / Registration
Clients / Account Management
Business Profile / Business Profile Login
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS
Automation - Zone A / Audience
Automation - Zone A / Jinjava processing engine
Automation - Zone A / Profile Filter
Automation - Zone A / Journey and events processing
Automation - Zone A / Webhooks
Automation - Zone A / Send Event
Automation - Zone A / Profile Update
Automation - Zone A / Statistics
Automation - Zone B / Audience
Automation - Zone B / Jinjava processing engine
Automation - Zone B / Profile Filter
Automation - Zone B / Journey and events processing
Automation - Zone B / Webhooks
Automation - Zone B / Send Event
Automation - Zone B / Profile Update
Automation - Zone B / Statistics
Automation - Zone C / Audience
Automation - Zone C / Jinjava processing engine
Automation - Zone C / Profile Filter
Automation - Zone C / Journey and events processing
Automation - Zone C / Send Event
Automation - Zone C / Profile Update
Automation - Zone C / Statistics
Data Transformation / Buffered operations
Data Transformation / Batch operations

No events for about 2 months!

Outage Aug 4, 2025 8:18 AM–8:32 AM CEST

AI Services / Search

No events for about 1 month!

Issue with Search and Recommendations modules Jun 30, 2025 1:06 PM–1:22 PM CEST

2 Affected Services:

AI Services / Recommendations
AI Services / Search

Outage Jun 30, 2025 12:27 PM–12:53 PM CEST

AI Services / Search

No events for 7 months!

Displaying of statistics in recommendation and search, training predictions Nov 21, 2024 9:55 PM–11:17 PM CET

2 Affected Services:

AI Services / Recommendations
AI Services / Search