History

No events for 19 days!

Intermittent Service Apr 7, 2024 4:08 AM–4:21 AM CEST

Core Services / Analytics

No events for about 2 months!

Intermittent Service Feb 12, 2024 4:53 PM–5:14 PM CET

Core Services / Analytics

No events for 2 days!

Intermittent Service Feb 10, 2024 4:24 PM–4:34 PM CET

Core Services / Analytics

Outage Feb 10, 2024 4:18 PM–4:19 PM CET

Core Services / Analytics

Intermittent Service Feb 10, 2024 4:03 PM–4:09 PM CET

Core Services / Analytics

Intermittent Service Feb 9, 2024 11:09 PM–Feb 10, 2024 12:14 AM CET

Core Services / Analytics

Outage Feb 9, 2024 11:06 PM–11:07 PM CET

Core Services / Analytics

No events for 2 days!

Outage Feb 7, 2024 3:20 AM–3:35 AM CET

Core Services / Analytics

No events for 5 days!

Intermittent Service Feb 1, 2024 7:19 AM–7:28 AM CET

Core Services / Analytics

No events for 9 days!

Outage Jan 22, 2024 1:58 PM–2:54 PM CET

Core Services / Analytics

No events for 6 days!

Degraded Service Jan 16, 2024 2:07 AM–2:25 AM CET

Core Services / Analytics

Degraded Service Jan 16, 2024 1:12 AM–1:36 AM CET

Core Services / Analytics

Outage Jan 16, 2024 12:38 AM–12:39 AM CET

Core Services / Analytics

No events for 11 days!

Intermittent Service Jan 4, 2024 1:37 AM–1:48 AM CET

Core Services / Analytics

No events for 6 days!

Outage Dec 28, 2023 8:44 AM–8:46 AM CET

Core Services / Analytics

Outage Dec 28, 2023 8:37 AM–8:38 AM CET

Core Services / Analytics

Degraded Service Dec 27, 2023 1:03 PM–1:14 PM CET

Core Services / Analytics

No events for 11 days!

Degraded Service Dec 16, 2023 1:31 AM–1:35 AM CET

Core Services / Analytics

No events for 6 days!

Outage Dec 9, 2023 1:52 AM–2:03 AM CET

Core Services / Analytics

No events for 4 days!

Outage Dec 4, 2023 4:11 PM–4:20 PM CET

Core Services / Analytics

No events for 8 days!

Degraded Service Nov 26, 2023 3:22 AM–3:24 AM CET

Core Services / Analytics

No events for 15 days!

Degraded Service Nov 11, 2023 1:22 AM–1:34 AM CET

Core Services / Analytics

Degraded Service Nov 11, 2023 1:04 AM–1:10 AM CET

Core Services / Analytics

No events for 1 day!

Outage Nov 9, 2023 7:55 PM–8:06 PM CET

Core Services / Analytics

Issue with Terrarium Database Nov 9, 2023 1:45 PM–6:22 PM CET

6 Affected Services:

Core Services / Analytics
Core Services / Content Provider
Core Services / Dynamic Content
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation

Outage Nov 9, 2023 12:57 PM–1:02 PM CET

Core Services / Analytics

No events for 2 days!

Degraded Service Nov 7, 2023 12:15 PM–12:16 PM CET

Core Services / Analytics

No events for 4 days!

Outage Nov 3, 2023 12:42 AM–12:46 AM CET

Core Services / Analytics

Outage Nov 3, 2023 12:12 AM–12:30 AM CET

Core Services / Analytics

Outage Nov 3, 2023 12:04 AM–12:06 AM CET

Core Services / Analytics

No events for 11 days!

Degraded Service Oct 22, 2023 9:14 AM–9:49 AM CEST

Core Services / Analytics

Outage Oct 22, 2023 4:20 AM–4:29 AM CEST

Core Services / Analytics

No events for 10 days!

Issue with Terrarium Database cause by MS Azure malfunction Oct 11, 2023 1:53 PM–7:12 PM CEST

12 Affected Services:

Infrastructure - Zone I / Communication
Core Services / Analytics
Core Services / Dynamic Content
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Automation - Zone A / Audience
Automation - Zone A / Profile Filter
Automation - Zone B / Audience
Automation - Zone B / Profile Filter
Automation - Zone C / Audience
Automation - Zone C / Profile Filter

Outage Oct 11, 2023 1:41 PM–1:45 PM CEST

Core Services / Analytics

Issue with Terrarium Database Oct 10, 2023 9:47 AM–5:23 PM CEST

6 Affected Services:

Core Services / Analytics
Core Services / Content Provider
Core Services / Dynamic Content
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation

No events for 4 days!

Intermittent Service Oct 6, 2023 4:13 AM–4:32 AM CEST

Core Services / Analytics

Outage Oct 5, 2023 5:42 PM–5:59 PM CEST

Core Services / Analytics

No events for 17 days!

Degraded Service Sep 18, 2023 3:37 AM–3:47 AM CEST

Core Services / Analytics

No events for 2 days!

Terrarium database issue Sep 15, 2023 9:09 AM–12:07 PM CEST

9 Affected Services:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
Core Services / Analytics
Core Services / Content Provider
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS

No events for 11 days!

Outage Sep 4, 2023 10:56 AM–11:01 AM CEST

Core Services / Analytics

No events for 3 days!

Outage Aug 31, 2023 4:41 PM–4:42 PM CEST

Core Services / Analytics

Outage Aug 31, 2023 4:20 PM–4:22 PM CEST

Core Services / Analytics

No events for 6 days!

Terrarium database issue Aug 24, 2023 1:42 PM–4:30 PM CEST

4 Affected Services:

Core Services / Analytics
Automation - Zone A / Audience
Automation - Zone B / Audience
Automation - Zone C / Audience

Degraded Service Aug 24, 2023 12:15 PM–12:22 PM CEST

Core Services / Analytics

Outage Aug 23, 2023 5:32 PM–5:37 PM CEST

Core Services / Analytics

No events for 6 days!

Outage Aug 17, 2023 12:10 PM–12:13 PM CEST

Core Services / Analytics

No events for 8 days!

Outage Aug 9, 2023 7:56 AM–8:00 AM CEST

Core Services / Analytics

Intermittent Service Aug 9, 2023 7:35 AM–7:47 AM CEST

Core Services / Analytics

Degraded Service Aug 9, 2023 7:26 AM–7:32 AM CEST

Core Services / Analytics

Degraded Service Aug 9, 2023 7:22 AM–7:25 AM CEST

Core Services / Analytics

Outage Aug 9, 2023 5:31 AM–5:35 AM CEST

Core Services / Analytics

Outage Aug 9, 2023 4:33 AM–4:36 AM CEST

Core Services / Analytics

Outage Aug 9, 2023 2:02 AM–2:06 AM CEST

Core Services / Analytics

Outage Aug 8, 2023 9:36 PM–9:40 PM CEST

Core Services / Analytics

No events for 4 days!

Outage Aug 4, 2023 10:38 AM–11:01 AM CEST

Core Services / Analytics

No events for 3 days!

Issue with Analytics Jul 31, 2023 7:01 PM–7:37 PM CEST

7 Affected Services:

Core Services / Analytics
Automation - Zone A / Audience
Automation - Zone A / Profile Filter
Automation - Zone B / Audience
Automation - Zone B / Profile Filter
Automation - Zone C / Audience
Automation - Zone C / Profile Filter

No events for 3 days!

Issue with Terrarium Database Jul 27, 2023 12:00 PM–Jul 28, 2023 10:33 AM CEST

Core Services / Analytics

No events for 1 day!

Outage Jul 26, 2023 5:34 PM–5:37 PM CEST

Core Services / Analytics

Outage Jul 26, 2023 1:36 PM–1:45 PM CEST

Core Services / Analytics

No events for 5 days!

Degraded Service Jul 21, 2023 3:59 AM–4:11 AM CEST

Core Services / Analytics

No events for 6 days!

Degraded Service Jul 14, 2023 1:36 PM–1:38 PM CEST

Core Services / Analytics

Intermittent Service Jul 14, 2023 1:13 PM–1:26 PM CEST

Core Services / Analytics

Intermittent Service Jul 13, 2023 11:10 PM–11:18 PM CEST

Core Services / Analytics

Intermittent Service Jul 13, 2023 9:48 AM–10:13 AM CEST

Core Services / Analytics

Issue with Database Jul 12, 2023 1:14 PM–2:29 PM CEST

2 Affected Services:

Core Services / Analytics
Core Services / Content Provider

No events for 2 days!

Degraded Service Jul 10, 2023 12:22 PM–12:26 PM CEST

Core Services / Analytics

No events for 2 days!

Degraded Service Jul 8, 2023 10:03 AM–10:07 AM CEST

Core Services / Analytics

Outage Jul 8, 2023 5:30 AM–5:42 AM CEST

Core Services / Analytics

Outage Jul 8, 2023 5:00 AM–5:12 AM CEST

Core Services / Analytics

Intermittent Service Jul 8, 2023 4:28 AM–4:40 AM CEST

Core Services / Analytics

No events for 2 days!

Issues with various components of the platform (Azure) Jul 5, 2023 11:27 AM–7:04 PM CEST

11 Affected Services:

Core Services / Activities
Core Services / Analytics
Core Services / Content Provider
Core Services / API
Core Services / Dynamic Content
Core Services / Emails
Core Services / Imports
Core Services / Assets
Core Services / Client Export
Core Services / Catalogs
Core Services / In-app messages

No events for 1 day!

Issue with Terrarium database Jul 4, 2023 12:46 PM–2:59 PM CEST

2 Affected Services:

Core Services / Activities
Core Services / Analytics

No events for 5 days!

Issue with Terrarium database Jun 29, 2023 7:34 AM–7:41 AM CEST

6 Affected Services:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
Core Services / Analytics
Automation - Zone A / Audience
Automation - Zone B / Audience
Automation - Zone C / Audience

No events for 4 days!

Degraded Service Jun 25, 2023 5:39 AM–5:41 AM CEST

Core Services / Analytics

Degraded Service Jun 25, 2023 5:28 AM–5:35 AM CEST

Core Services / Analytics

No events for 5 days!

Issue with recommendations, AI search stats and predictions Jun 19, 2023 2:43 PM–3:25 PM CEST

7 Affected Services:

AI Services / AI Engine
AI Services / Recommendations
AI Services / Search
Core Services / Analytics
Automation - Zone A / Statistics
Automation - Zone B / Statistics
Automation - Zone C / Statistics

No events for 2 days!

Degraded Service Jun 17, 2023 2:09 AM–2:16 AM CEST

Core Services / Analytics

Issue with our terrarium Data Base Jun 16, 2023 7:44 AM–12:30 PM CEST

2 Affected Services:

Core Services / Analytics
Automation - Zone A / Journey and events processing

Maintenance on June 16th - Analytics module Jun 16, 2023 1:00 AM–1:15 AM CEST

Core Services / Analytics

No events for 4 days!

Outage Jun 11, 2023 5:37 AM–5:39 AM CEST

Core Services / Analytics

No events for 5 days!

Displaying metric results on dashboards. Jun 5, 2023 10:55 AM–1:09 PM CEST

Core Services / Analytics

No events for 10 days!

Issue with Terrarium Database - queries take longer than usual May 26, 2023 12:46 PM–1:01 PM CEST

3 Affected Services:

Infrastructure - Zone I / Communication
Core Services / Analytics
Core Services / Dynamic Content

No events for 13 days!

Degraded Service May 12, 2023 3:34 PM–3:38 PM CEST

Core Services / Analytics

No events for 3 days!

Outage May 9, 2023 11:21 AM–11:23 AM CEST

Core Services / Analytics

Outage May 8, 2023 3:32 PM–3:36 PM CEST

Core Services / Analytics

No events for 1 day!

Outage May 7, 2023 5:39 AM–5:51 AM CEST

Core Services / Analytics

No events for 2 days!

Intermittent Service May 5, 2023 5:38 AM–5:49 AM CEST

Core Services / Analytics