Analytics

Scope: Data analytics module

Incident Impact: Issues in display or calculations of analytics (metrics, segmentations, expressions, loyalty points, etc.)

Overview
Core Services
Analytics
History

History

No events for 20 days!

Scheduled Database Maintenance Notification Nov 1, 2024 1:00 AM–5:00 AM CET

7 Affected Services:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
AI Services / AI Engine
AI Services / Recommendations
AI Services / Search
Core Services / Analytics
Core Services / Emails

No events for 7 days!

Degraded Service Oct 24, 2024 8:43 AM–8:51 AM CEST

Core Services / Analytics

Degraded Service Oct 23, 2024 4:21 PM–4:42 PM CEST

Core Services / Analytics

No events for 6 days!

Scheduled Service Maintenance Notification Oct 17, 2024 1:00 AM–4:00 AM CEST

12 Affected Services:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
AI Services / AI Engine
AI Services / Recommendations
AI Services / Search
Core Services / Analytics
Core Services / Dynamic Content
Core Services / Emails
Core Services / Client Export
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem

No events for 16 days!

Dashboards loading issue Sep 30, 2024 11:30 AM–11:46 AM CEST

Core Services / Analytics

No events for about 1 month!

Issue with profile conversion Aug 28, 2024 11:14 AM–11:44 AM CEST

3 Affected Services:

Infrastructure - Zone I / Communication
Core Services / Analytics
Automation - Zone A / Audience

No events for 29 days!

Issue with Terrarium database Jul 29, 2024 11:08 AM–4:05 PM CEST

3 Affected Services:

Core Services / Analytics
Core Services / Content Provider
Loyalty & Engagement / Promotions For Client

No events for 4 days!

Issue with Terrarium Database Jul 25, 2024 2:24 PM–3:00 PM CEST

3 Affected Services:

Core Services / Analytics
Core Services / Client Export
Loyalty & Engagement / Promotions For Client