Histórico

Sem eventos para 5 dias!

Planned technical maintenance Jun 30, 2026 1:00 PM–2:30 AM CEST

54 Serviços afetados:

Infrastructure - Zone I / Event Tracker
Infrastructure - Zone I / Communication
Infrastructure - Zone II / Event Tracker
Infrastructure - Zone II / Communication
AI Services / AI Engine
AI Services / Recommendations
AI Services / Search
Portal / Portal - availibility
Portal / Portal - login
Portal / Certification Module
Core Services / Activities
Core Services / Analytics
Core Services / Content Provider
Core Services / API
Core Services / Dynamic Content
Core Services / Emails
Core Services / Imports
Core Services / Assets
Core Services / Catalogs
Core Services / In-app messages
Clients / Login
Clients / Registration
Clients / Account Management
Business Profile / Business Profile Login
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS
Automation - Zone A / Audience
Automation - Zone A / Jinjava processing engine
Automation - Zone A / Profile Filter
Automation - Zone A / Journey and events processing
Automation - Zone A / Webhooks
Automation - Zone A / Send Event
Automation - Zone A / Profile Update
Automation - Zone A / Statistics
Automation - Zone B / Audience
Automation - Zone B / Jinjava processing engine
Automation - Zone B / Profile Filter
Automation - Zone B / Journey and events processing
Automation - Zone B / Webhooks
Automation - Zone B / Send Event
Automation - Zone B / Profile Update
Automation - Zone B / Statistics
Automation - Zone C / Audience
Automation - Zone C / Jinjava processing engine
Automation - Zone C / Profile Filter
Automation - Zone C / Journey and events processing
Automation - Zone C / Send Event
Automation - Zone C / Profile Update
Automation - Zone C / Statistics
Data Transformation / Buffered operations
Data Transformation / Batch operations

Serviço Reduzido Jun 29, 2026 5:36 PM–5:40 PM CEST

AI Services / Recommendations

Sem eventos para 27 dias!

Service Disruption: Search and Recommendations Modules Jun 2, 2026 10:22 AM–10:55 AM CEST

2 Serviços afetados:

AI Services / Recommendations
AI Services / Search

Sem eventos para 20 dias!

Serviço Reduzido May 13, 2026 8:25 AM–8:27 AM CEST

AI Services / Recommendations

Sem eventos para 6 dias!

Serviço Reduzido May 6, 2026 9:16 AM–9:35 AM CEST

AI Services / Recommendations

Sem eventos para 8 dias!

Interrupção Apr 27, 2026 4:43 PM–4:49 PM CEST

AI Services / Recommendations

Sem eventos para 2 meses!

Serviço Intermitente Feb 23, 2026 2:46 PM–2:52 PM CET

AI Services / Recommendations

Interrupção Feb 23, 2026 1:32 PM–1:49 PM CET

AI Services / Recommendations

Sem eventos para 4 meses!

Issue with AI-related modules Nov 3, 2025 9:24 PM–Nov 4, 2025 12:12 PM CET

4 Serviços afetados:

Infrastructure - Zone I / Event Tracker
AI Services / Recommendations
AI Services / Search
Loyalty & Engagement / Promotions Points

Sem eventos para 12 dias!

Issues with AI Recommendations and Search responses Oct 23, 2025 10:26 AM CEST

3 Serviços afetados:

AI Services / AI Engine
AI Services / Recommendations
AI Services / Search

Sem eventos para 2 dias!

AI recommendations issues (GCP) Oct 20, 2025 2:13 PM–2:20 PM CEST

2 Serviços afetados:

AI Services / AI Engine
AI Services / Recommendations

VTEX Service Degradation Oct 20, 2025 12:02 PM CEST

3 Serviços afetados:

AI Services / Recommendations
AI Services / Search
Core Services / Catalogs

Sem eventos para 18 dias!

Interrupção Oct 2, 2025 11:54 AM–12:01 PM CEST

AI Services / Recommendations

Sem eventos para 2 dias!

Scheduled Maintenance Notification Sep 30, 2025 1:00 AM–2:00 AM CEST

54 Serviços afetados:

Infrastructure - Zone I / Event Tracker
Infrastructure - Zone I / Communication
Infrastructure - Zone II / Event Tracker
Infrastructure - Zone II / Communication
AI Services / AI Engine
AI Services / Recommendations
AI Services / Search
Portal / Portal - availibility
Portal / Portal - login
Portal / Certification Module
Core Services / Activities
Core Services / Analytics
Core Services / Content Provider
Core Services / API
Core Services / Dynamic Content
Core Services / Emails
Core Services / Imports
Core Services / Assets
Core Services / Catalogs
Core Services / In-app messages
Clients / Login
Clients / Registration
Clients / Account Management
Business Profile / Business Profile Login
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS
Automation - Zone A / Audience
Automation - Zone A / Jinjava processing engine
Automation - Zone A / Profile Filter
Automation - Zone A / Journey and events processing
Automation - Zone A / Webhooks
Automation - Zone A / Send Event
Automation - Zone A / Profile Update
Automation - Zone A / Statistics
Automation - Zone B / Audience
Automation - Zone B / Jinjava processing engine
Automation - Zone B / Profile Filter
Automation - Zone B / Journey and events processing
Automation - Zone B / Webhooks
Automation - Zone B / Send Event
Automation - Zone B / Profile Update
Automation - Zone B / Statistics
Automation - Zone C / Audience
Automation - Zone C / Jinjava processing engine
Automation - Zone C / Profile Filter
Automation - Zone C / Journey and events processing
Automation - Zone C / Send Event
Automation - Zone C / Profile Update
Automation - Zone C / Statistics
Data Transformation / Buffered operations
Data Transformation / Batch operations

Sem eventos para aproximadamente 2 meses!

Interrupção Aug 13, 2025 12:24 PM–12:26 PM CEST

AI Services / Recommendations

Serviço Reduzido Aug 13, 2025 12:10 PM–12:13 PM CEST

AI Services / Recommendations

Serviço Reduzido Aug 13, 2025 11:36 AM–11:41 AM CEST

AI Services / Recommendations

Interrupção Aug 13, 2025 8:19 AM–8:42 AM CEST

AI Services / Recommendations

Sem eventos para 8 dias!

Interrupção Aug 4, 2025 8:42 AM–8:44 AM CEST

AI Services / Recommendations

Interrupção Aug 4, 2025 8:19 AM–8:36 AM CEST

AI Services / Recommendations

Sem eventos para 29 dias!

Serviço Intermitente Jul 5, 2025 12:18 PM–12:22 PM CEST

AI Services / Recommendations