Promotions Points

Scope: Adding points to client account in loyalty program

Incident Impact: Delays in client loyalty points

Overview
Loyalty & Engagement
Promotions Points
History

History

No events for about 2 months!

Degraded Service Feb 29, 2024 8:01 AM–8:15 AM CET

Loyalty & Engagement / Promotions Points

Platform Maintenance Feb 28, 2024 10:00 PM–Feb 29, 2024 1:00 AM CET

12 Affected Services:

Infrastructure - Zone I / Event Tracker
Infrastructure - Zone II / Event Tracker
Portal / Portal - availibility
Core Services / Dynamic Content
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS
Automation - Zone A / Statistics
Automation - Zone B / Statistics
Automation - Zone C / Statistics

No events for 4 months!

Issue with Terrarium Database Nov 9, 2023 1:45 PM–6:22 PM CET

6 Affected Services:

Core Services / Analytics
Core Services / Content Provider
Core Services / Dynamic Content
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation

No events for 29 days!

Issue with Terrarium Database cause by MS Azure malfunction Oct 11, 2023 1:53 PM–7:12 PM CEST

12 Affected Services:

Infrastructure - Zone I / Communication
Core Services / Analytics
Core Services / Dynamic Content
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Automation - Zone A / Audience
Automation - Zone A / Profile Filter
Automation - Zone B / Audience
Automation - Zone B / Profile Filter
Automation - Zone C / Audience
Automation - Zone C / Profile Filter

No events for 1 day!

Issue with Terrarium Database Oct 10, 2023 9:47 AM–5:23 PM CEST

6 Affected Services:

Core Services / Analytics
Core Services / Content Provider
Core Services / Dynamic Content
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation

No events for 25 days!

Terrarium database issue Sep 15, 2023 9:09 AM–12:07 PM CEST

9 Affected Services:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
Core Services / Analytics
Core Services / Content Provider
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS