History

Outage Mar 4, 2021 3:50 PM–4:05 PM CET

Loyalty & Engagement / Promotions Points

No events for about 1 month!

Degraded Service Jan 23, 2021 12:02 PM–12:11 PM CET

Loyalty & Engagement / Promotions Points

No events for 4 days!

Intermittent Service Jan 18, 2021 2:27 PM–3:14 PM CET

Loyalty & Engagement / Promotions Points

No events for about 1 month!

Degraded Service Dec 15, 2020 1:18 PM–1:46 PM CET

Loyalty & Engagement / Promotions Points

Degraded Service Dec 15, 2020 12:18 PM–1:17 PM CET

Loyalty & Engagement / Promotions Points

No events for 4 days!

Intermittent Service Dec 10, 2020 7:19 PM–7:25 PM CET

Loyalty & Engagement / Promotions Points

No events for 4 days!

Degraded Service Dec 5, 2020 8:28 PM–8:30 PM CET

Loyalty & Engagement / Promotions Points

No events for 11 days!

Outage Nov 24, 2020 12:35 PM–12:55 PM CET

Loyalty & Engagement / Promotions Points

Intermittent Service Nov 23, 2020 4:50 PM–5:44 PM CET

Loyalty & Engagement / Promotions Points

No events for 3 days!

Intermittent Service Nov 20, 2020 3:18 PM–3:36 PM CET

Loyalty & Engagement / Promotions Points

No events for 3 days!

Intermittent Service Nov 16, 2020 9:07 PM–9:40 PM CET

Loyalty & Engagement / Promotions Points

Degraded Service Nov 16, 2020 8:16 PM–8:41 PM CET

Loyalty & Engagement / Promotions Points

No events for 1 day!

Intermittent Service Nov 15, 2020 4:04 PM–4:40 PM CET

Loyalty & Engagement / Promotions Points

No events for 2 days!

Degraded Service Nov 13, 2020 1:47 PM–1:50 PM CET

Loyalty & Engagement / Promotions Points

Intermittent Service Nov 12, 2020 5:46 PM–5:58 PM CET

Loyalty & Engagement / Promotions Points

Outage Nov 12, 2020 5:36 PM–5:43 PM CET

Loyalty & Engagement / Promotions Points

Intermittent Service Nov 12, 2020 5:28 PM–5:32 PM CET

Loyalty & Engagement / Promotions Points

Degraded Service Nov 12, 2020 5:20 PM–5:22 PM CET

Loyalty & Engagement / Promotions Points

Degraded Service Nov 12, 2020 10:55 AM–10:58 AM CET

Loyalty & Engagement / Promotions Points

Degraded Service Nov 12, 2020 10:50 AM–10:53 AM CET

Loyalty & Engagement / Promotions Points

Degraded Service Nov 12, 2020 10:46 AM–10:48 AM CET

Loyalty & Engagement / Promotions Points

Intermittent Service Nov 11, 2020 9:08 PM–9:30 PM CET

Loyalty & Engagement / Promotions Points

Intermittent Service Nov 11, 2020 8:58 PM–9:06 PM CET

Loyalty & Engagement / Promotions Points

Outage Nov 11, 2020 8:53 PM–8:56 PM CET

Loyalty & Engagement / Promotions Points

Outage Nov 11, 2020 8:48 PM–8:51 PM CET

Loyalty & Engagement / Promotions Points

Outage Nov 11, 2020 8:43 PM–8:46 PM CET

Loyalty & Engagement / Promotions Points

Outage Nov 11, 2020 8:38 PM–8:41 PM CET

Loyalty & Engagement / Promotions Points

Outage Nov 11, 2020 8:33 PM–8:36 PM CET

Loyalty & Engagement / Promotions Points

Outage Nov 11, 2020 8:24 PM–8:31 PM CET

Loyalty & Engagement / Promotions Points

Outage Nov 11, 2020 8:13 PM–8:22 PM CET

Loyalty & Engagement / Promotions Points

Outage Nov 11, 2020 8:08 PM–8:11 PM CET

Loyalty & Engagement / Promotions Points

Intermittent Service Nov 11, 2020 7:58 PM–8:06 PM CET

Loyalty & Engagement / Promotions Points

Outage Nov 11, 2020 7:53 PM–7:56 PM CET

Loyalty & Engagement / Promotions Points

Outage Nov 11, 2020 7:47 PM–7:51 PM CET

Loyalty & Engagement / Promotions Points

Outage Nov 11, 2020 7:43 PM–7:46 PM CET

Loyalty & Engagement / Promotions Points

Outage Nov 11, 2020 7:38 PM–7:41 PM CET

Loyalty & Engagement / Promotions Points

Outage Nov 11, 2020 7:33 PM–7:36 PM CET

Loyalty & Engagement / Promotions Points

Outage Nov 11, 2020 7:29 PM–7:31 PM CET

Loyalty & Engagement / Promotions Points

Outage Nov 11, 2020 7:23 PM–7:26 PM CET

Loyalty & Engagement / Promotions Points

Outage Nov 11, 2020 7:18 PM–7:21 PM CET

Loyalty & Engagement / Promotions Points

Outage Nov 11, 2020 7:13 PM–7:16 PM CET

Loyalty & Engagement / Promotions Points

Outage Nov 11, 2020 7:08 PM–7:11 PM CET

Loyalty & Engagement / Promotions Points

Intermittent Service Nov 11, 2020 7:03 PM–7:06 PM CET

Loyalty & Engagement / Promotions Points

Outage Nov 11, 2020 6:59 PM–7:01 PM CET

Loyalty & Engagement / Promotions Points

Intermittent Service Nov 11, 2020 6:53 PM–6:56 PM CET

Loyalty & Engagement / Promotions Points

Outage Nov 11, 2020 6:49 PM–6:50 PM CET

Loyalty & Engagement / Promotions Points

Outage Nov 11, 2020 6:43 PM–6:46 PM CET

Loyalty & Engagement / Promotions Points

Outage Nov 11, 2020 6:38 PM–6:41 PM CET

Loyalty & Engagement / Promotions Points

Outage Nov 11, 2020 6:33 PM–6:36 PM CET

Loyalty & Engagement / Promotions Points

Outage Nov 11, 2020 6:28 PM–6:31 PM CET

Loyalty & Engagement / Promotions Points

Intermittent Service Nov 11, 2020 6:23 PM–6:26 PM CET

Loyalty & Engagement / Promotions Points

Outage Nov 11, 2020 6:19 PM–6:21 PM CET

Loyalty & Engagement / Promotions Points

Intermittent Service Nov 11, 2020 6:13 PM–6:15 PM CET

Loyalty & Engagement / Promotions Points

Degraded Service Nov 11, 2020 6:07 PM–6:09 PM CET

Loyalty & Engagement / Promotions Points

Degraded Service Nov 11, 2020 5:32 PM–5:33 PM CET

Loyalty & Engagement / Promotions Points

Degraded Service Nov 11, 2020 5:15 PM–5:17 PM CET

Loyalty & Engagement / Promotions Points

Intermittent Service Nov 11, 2020 12:51 PM–1:11 PM CET

Loyalty & Engagement / Promotions Points

Intermittent Service Nov 11, 2020 12:18 PM–12:49 PM CET

Loyalty & Engagement / Promotions Points

Intermittent Service Nov 11, 2020 12:10 PM–12:16 PM CET

Loyalty & Engagement / Promotions Points

Intermittent Service Nov 10, 2020 12:22 PM–12:24 PM CET

Loyalty & Engagement / Promotions Points

No events for 3 days!

Service Issue - Maintenance Nov 6, 2020 11:30 PM–Nov 7, 2020 1:00 AM CET

36 Affected Services:

Infrastructure - Zone I / Campaigns
Infrastructure - Zone I / Event Tracker
Infrastructure - Zone II / Event Tracker
Infrastructure - Zone II / Campaigns
Core Services / Activities
Core Services / Analytics
Core Services / Content Provider
Core Services / API
Core Services / Dynamic Content
Core Services / Emails
Core Services / Imports
Core Services / Assets
Core Services / Website
Core Services / Client Export
Clients / Login
Clients / Registration
Clients / Account Management
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS
Automation - Zone A / Audience
Automation - Zone A / Jinjava processing engine
Automation - Zone A / Client Filter
Automation - Zone A / Journey and events processing
Automation - Zone A / Webhooks
Automation - Zone A / Send Event
Automation - Zone A / Client Update
Automation - Zone B / Audience
Automation - Zone B / Jinjava processing engine
Automation - Zone B / Client Filter
Automation - Zone B / Journey and events processing
Automation - Zone B / Webhooks
Automation - Zone B / Send Event
Automation - Zone B / Client Update

Outage Nov 6, 2020 2:09 PM–2:12 PM CET

Loyalty & Engagement / Promotions Points

Intermittent Service Nov 6, 2020 11:07 AM–11:12 AM CET

Loyalty & Engagement / Promotions Points

Outage Nov 5, 2020 2:10 PM–2:12 PM CET

Loyalty & Engagement / Promotions Points

No events for 1 day!

Intermittent Service Nov 4, 2020 11:58 AM–12:01 PM CET

Loyalty & Engagement / Promotions Points

No events for 3 days!

Intermittent Service Oct 31, 2020 6:35 PM–6:39 PM CET

Loyalty & Engagement / Promotions Points

No events for 1 day!

Outage Oct 30, 2020 12:24 PM–12:30 PM CET

Loyalty & Engagement / Promotions Points

No events for 1 day!

Intermittent Service Oct 28, 2020 2:59 PM–3:01 PM CET

Loyalty & Engagement / Promotions Points

No events for 1 day!

Degraded Service Oct 27, 2020 2:24 PM–2:25 PM CET

Loyalty & Engagement / Promotions Points

Intermittent Service Oct 27, 2020 2:19 PM–2:22 PM CET

Loyalty & Engagement / Promotions Points

Degraded Service Oct 27, 2020 2:09 PM–2:10 PM CET

Loyalty & Engagement / Promotions Points

Outage Oct 27, 2020 1:26 PM–1:27 PM CET

Loyalty & Engagement / Promotions Points

No events for 5 days!

Degraded Service Oct 22, 2020 9:40 AM–9:41 AM CEST

Loyalty & Engagement / Promotions Points

No events for 3 days!

Intermittent Service Oct 18, 2020 11:24 AM–11:33 AM CEST

Loyalty & Engagement / Promotions Points

No events for 1 day!

Outage Oct 16, 2020 5:57 PM–6:15 PM CEST

Loyalty & Engagement / Promotions Points

No events for 11 days!

Intermittent Service Oct 4, 2020 6:42 PM–6:46 PM CEST

Loyalty & Engagement / Promotions Points

Problem with Loyalty & Engagement and Content Provider Oct 4, 2020 2:03 PM–5:58 PM CEST

5 Affected Services:

Core Services / Content Provider
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions for POS

Outage Oct 4, 2020 1:29 PM–1:34 PM CEST

Loyalty & Engagement / Promotions Points

Problem with Loyalty & Engagement Oct 3, 2020 8:22 PM–10:26 PM CEST

5 Affected Services:

Core Services / Content Provider
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions for POS

Intermittent Service Oct 3, 2020 6:59 PM–7:24 PM CEST

Loyalty & Engagement / Promotions Points

Outage Oct 3, 2020 6:51 PM–6:52 PM CEST

Loyalty & Engagement / Promotions Points

Outage Oct 3, 2020 6:46 PM–6:48 PM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Oct 3, 2020 6:42 PM–6:44 PM CEST

Loyalty & Engagement / Promotions Points

Outage Oct 3, 2020 6:35 PM–6:39 PM CEST

Loyalty & Engagement / Promotions Points

Outage Oct 3, 2020 6:30 PM–6:33 PM CEST

Loyalty & Engagement / Promotions Points

Outage Oct 3, 2020 6:26 PM–6:28 PM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Oct 3, 2020 6:20 PM–6:24 PM CEST

Loyalty & Engagement / Promotions Points

Outage Oct 3, 2020 6:05 PM–6:06 PM CEST

Loyalty & Engagement / Promotions Points

Outage Oct 3, 2020 5:59 PM–6:02 PM CEST

Loyalty & Engagement / Promotions Points

Outage Oct 3, 2020 5:55 PM–5:56 PM CEST

Loyalty & Engagement / Promotions Points

Outage Oct 3, 2020 5:50 PM–5:52 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Oct 3, 2020 5:45 PM–5:46 PM CEST

Loyalty & Engagement / Promotions Points

Outage Oct 3, 2020 5:40 PM–5:41 PM CEST

Loyalty & Engagement / Promotions Points

Outage Oct 3, 2020 5:35 PM–5:36 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Oct 3, 2020 5:30 PM–5:32 PM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Oct 3, 2020 5:25 PM–5:28 PM CEST

Loyalty & Engagement / Promotions Points

Outage Oct 3, 2020 5:20 PM–5:23 PM CEST

Loyalty & Engagement / Promotions Points

Outage Oct 3, 2020 5:15 PM–5:18 PM CEST

Loyalty & Engagement / Promotions Points

Outage Oct 3, 2020 5:10 PM–5:13 PM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Oct 3, 2020 5:00 PM–5:09 PM CEST

Loyalty & Engagement / Promotions Points

Outage Oct 3, 2020 4:55 PM–4:59 PM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Oct 3, 2020 4:44 PM–4:53 PM CEST

Loyalty & Engagement / Promotions Points

Outage Oct 3, 2020 4:40 PM–4:42 PM CEST

Loyalty & Engagement / Promotions Points

Outage Oct 3, 2020 4:35 PM–4:38 PM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Oct 3, 2020 4:24 PM–4:33 PM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Oct 3, 2020 4:11 PM–4:23 PM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Oct 3, 2020 4:00 PM–4:08 PM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Oct 3, 2020 3:45 PM–3:58 PM CEST

Loyalty & Engagement / Promotions Points

Outage Oct 3, 2020 3:36 PM–3:44 PM CEST

Loyalty & Engagement / Promotions Points

Outage Oct 3, 2020 3:30 PM–3:33 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Oct 3, 2020 3:15 PM–3:23 PM CEST

Loyalty & Engagement / Promotions Points

Outage Oct 3, 2020 3:08 PM–3:13 PM CEST

Loyalty & Engagement / Promotions Points

Outage Oct 3, 2020 2:52 PM–2:57 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Oct 2, 2020 10:53 PM–10:54 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Oct 2, 2020 10:48 PM–10:49 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Oct 2, 2020 10:43 PM–10:44 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Oct 2, 2020 10:38 PM–10:39 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Oct 2, 2020 10:33 PM–10:36 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Oct 2, 2020 10:25 PM–10:27 PM CEST

Loyalty & Engagement / Promotions Points

Outage Oct 2, 2020 10:15 PM–10:17 PM CEST

Loyalty & Engagement / Promotions Points

Outage Oct 2, 2020 10:10 PM–10:13 PM CEST

Loyalty & Engagement / Promotions Points

Outage Oct 2, 2020 10:05 PM–10:08 PM CEST

Loyalty & Engagement / Promotions Points

Outage Oct 2, 2020 10:00 PM–10:03 PM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Oct 2, 2020 8:25 PM–9:58 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Oct 2, 2020 10:33 AM–10:34 AM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Oct 2, 2020 8:47 AM–8:48 AM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Oct 2, 2020 7:54 AM–7:55 AM CEST

Loyalty & Engagement / Promotions Points

Outage Oct 1, 2020 10:50 AM–10:54 AM CEST

Loyalty & Engagement / Promotions Points

No events for 2 days!

Degraded Service Sep 29, 2020 6:47 AM–6:49 AM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Sep 28, 2020 7:52 PM–7:53 PM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Sep 28, 2020 12:32 PM–12:43 PM CEST

Loyalty & Engagement / Promotions Points

No events for 5 days!

Intermittent Service Sep 22, 2020 5:23 PM–5:27 PM CEST

Loyalty & Engagement / Promotions Points

No events for 1 day!

Outage Sep 21, 2020 11:52 AM–11:55 AM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Sep 20, 2020 7:51 PM–8:07 PM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Sep 20, 2020 7:35 PM–7:46 PM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Sep 20, 2020 6:56 PM–7:04 PM CEST

Loyalty & Engagement / Promotions Points

No events for 2 days!

Intermittent Service Sep 18, 2020 12:42 PM–12:48 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Sep 18, 2020 12:36 PM–12:39 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Sep 17, 2020 7:37 PM–7:39 PM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Sep 17, 2020 6:33 PM–6:41 PM CEST

Loyalty & Engagement / Promotions Points

Outage Sep 17, 2020 6:54 AM–7:00 AM CEST

Loyalty & Engagement / Promotions Points

No events for 2 days!

Intermittent Service Sep 14, 2020 7:17 PM–7:46 PM CEST

Loyalty & Engagement / Promotions Points

No events for 4 days!

Service Issue - Maintenance Sep 10, 2020 12:00 AM–1:00 AM CEST

8 Affected Services:

Core Services / Activities
Core Services / Analytics
Core Services / Emails
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS

No events for 5 days!

Issues with Microsoft Azure Sep 3, 2020 6:28 PM–Sep 4, 2020 9:00 AM CEST

12 Affected Services:

Infrastructure - Zone I / Campaigns
Infrastructure - Zone I / Event Tracker
Infrastructure - Zone II / Event Tracker
Infrastructure - Zone II / Campaigns
Core Services / Activities
Core Services / Analytics
Core Services / Content Provider
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS

Degraded Service Sep 3, 2020 6:26 PM–6:27 PM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Sep 3, 2020 5:35 PM–5:43 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Sep 3, 2020 5:17 PM–5:19 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Sep 3, 2020 1:01 PM–1:03 PM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Sep 3, 2020 12:57 PM–12:59 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Sep 3, 2020 12:52 PM–12:53 PM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Sep 3, 2020 12:27 PM–12:49 PM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Sep 3, 2020 12:21 PM–12:24 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Sep 3, 2020 12:16 PM–12:17 PM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Sep 3, 2020 12:11 PM–12:13 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Sep 3, 2020 12:02 PM–12:03 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Sep 3, 2020 11:56 AM–11:57 AM CEST

Loyalty & Engagement / Promotions Points

No events for 6 days!

Degraded Service Aug 27, 2020 11:16 PM–11:18 PM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Aug 27, 2020 11:12 PM–11:14 PM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Aug 27, 2020 11:06 PM–11:09 PM CEST

Loyalty & Engagement / Promotions Points

Outage Aug 27, 2020 11:02 PM–11:04 PM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Aug 27, 2020 10:58 PM–11:00 PM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Aug 27, 2020 2:22 PM–2:24 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Aug 27, 2020 2:16 PM–2:17 PM CEST

Loyalty & Engagement / Promotions Points

No events for 1 day!

Intermittent Service Aug 25, 2020 5:01 PM–5:03 PM CEST

Loyalty & Engagement / Promotions Points

Outage Aug 25, 2020 4:57 PM–4:58 PM CEST

Loyalty & Engagement / Promotions Points

No events for 9 days!

Intermittent Service Aug 16, 2020 1:45 PM–1:55 PM CEST

Loyalty & Engagement / Promotions Points

Outage Aug 15, 2020 6:46 PM–6:48 PM CEST

Loyalty & Engagement / Promotions Points

No events for 3 days!

Outage Aug 12, 2020 2:00 PM–2:01 PM CEST

Loyalty & Engagement / Promotions Points

No events for 1 day!

Degraded Service Aug 11, 2020 1:17 PM–1:18 PM CEST

Loyalty & Engagement / Promotions Points

No events for 4 days!

Promotions - maintenance Aug 6, 2020 11:15 PM–11:45 PM CEST

5 Affected Services:

Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS

No events for 7 days!

Intermittent Service Jul 30, 2020 3:59 PM–4:04 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Jul 30, 2020 3:55 PM–3:56 PM CEST

Loyalty & Engagement / Promotions Points

No events for 2 days!

Intermittent Service Jul 28, 2020 2:52 PM–2:55 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Jul 28, 2020 11:43 AM–11:45 AM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Jul 28, 2020 10:33 AM–10:44 AM CEST

Loyalty & Engagement / Promotions Points

Outage Jul 28, 2020 10:26 AM–10:29 AM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Jul 28, 2020 10:18 AM–10:24 AM CEST

Loyalty & Engagement / Promotions Points

Issues with Terrarium Jul 28, 2020 7:52 AM–10:03 AM CEST

10 Affected Services:

Infrastructure - Zone II / Event Tracker
Infrastructure - Zone II / Campaigns
Core Services / Activities
Core Services / Analytics
Core Services / Content Provider
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS

Outage Jul 28, 2020 7:32 AM–7:34 AM CEST

Loyalty & Engagement / Promotions Points

Outage Jul 28, 2020 7:26 AM–7:28 AM CEST

Loyalty & Engagement / Promotions Points

Outage Jul 28, 2020 7:15 AM–7:19 AM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Jul 28, 2020 7:01 AM–7:03 AM CEST

Loyalty & Engagement / Promotions Points

Outage Jul 28, 2020 6:50 AM–6:52 AM CEST

Loyalty & Engagement / Promotions Points

No events for 6 days!

Outage Jul 21, 2020 4:50 PM–4:57 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Jul 21, 2020 4:19 PM–4:24 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Jul 21, 2020 3:55 PM–3:58 PM CEST

Loyalty & Engagement / Promotions Points

Outage Jul 21, 2020 3:45 PM–3:48 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Jul 21, 2020 3:29 PM–3:32 PM CEST

Loyalty & Engagement / Promotions Points

Outage Jul 21, 2020 3:20 PM–3:21 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Jul 21, 2020 3:00 PM–3:06 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Jul 21, 2020 2:53 PM–2:56 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Jul 21, 2020 2:43 PM–2:47 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Jul 21, 2020 2:33 PM–2:36 PM CEST

Loyalty & Engagement / Promotions Points

Outage Jul 21, 2020 2:29 PM–2:32 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Jul 21, 2020 2:24 PM–2:27 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Jul 21, 2020 1:59 PM–2:01 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Jul 21, 2020 1:49 PM–1:56 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Jul 21, 2020 1:44 PM–1:46 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Jul 21, 2020 1:39 PM–1:41 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Jul 21, 2020 1:24 PM–1:27 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Jul 21, 2020 1:19 PM–1:21 PM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Jul 21, 2020 1:09 PM–1:15 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Jul 21, 2020 1:04 PM–1:06 PM CEST

Loyalty & Engagement / Promotions Points

Outage Jul 21, 2020 1:00 PM–1:01 PM CEST

Loyalty & Engagement / Promotions Points

No events for 3 days!

Outage Jul 18, 2020 10:26 AM–10:29 AM CEST

Loyalty & Engagement / Promotions Points

No events for 2 days!

Outage Jul 15, 2020 10:21 PM–10:27 PM CEST

Loyalty & Engagement / Promotions Points

No events for 2 days!

Outage Jul 13, 2020 11:29 AM–12:06 PM CEST

Loyalty & Engagement / Promotions Points

No events for 4 days!

Outage Jul 8, 2020 11:53 PM–Jul 9, 2020 12:14 AM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Jul 8, 2020 6:01 PM–6:35 PM CEST

Loyalty & Engagement / Promotions Points

Maintanance Jul 8, 2020 9:50 AM–10:14 AM CEST

16 Affected Services:

Infrastructure - Zone I / Campaigns
Infrastructure - Zone I / Event Tracker
Infrastructure - Zone II / Campaigns
Core Services / Activities
Core Services / Analytics
Core Services / Content Provider
Core Services / API
Core Services / Dynamic Content
Core Services / Emails
Core Services / Imports
Core Services / Client Export
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS

Outage Jul 8, 2020 9:46 AM–9:47 AM CEST

Loyalty & Engagement / Promotions Points

No events for 6 days!

Outage Jul 1, 2020 4:35 PM–4:40 PM CEST

Loyalty & Engagement / Promotions Points

Outage Jul 1, 2020 3:32 PM–4:10 PM CEST

Loyalty & Engagement / Promotions Points

No events for 30 days!

Some Synerise's modules - outage Jun 1, 2020 1:04 PM–4:01 PM CEST

10 Affected Services:

Infrastructure - Zone I / Campaigns
Infrastructure - Zone I / Event Tracker
Infrastructure - Zone II / Event Tracker
Infrastructure - Zone II / Campaigns
Core Services / Analytics
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS

No events for 12 days!

Outage May 19, 2020 6:30 PM–6:32 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service May 19, 2020 4:49 PM–4:52 PM CEST

Loyalty & Engagement / Promotions Points

Outage May 19, 2020 4:41 PM–4:44 PM CEST

Loyalty & Engagement / Promotions Points

No events for 18 days!

Degraded Service May 1, 2020 12:29 PM–12:30 PM CEST

Loyalty & Engagement / Promotions Points

No events for 13 days!

Service issue Apr 17, 2020 4:32 PM–4:57 PM CEST

6 Affected Services:

Core Services / Analytics
Core Services / Dynamic Content
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions for POS

No events for 1 day!

Some Synerise's modules - degraded Apr 15, 2020 4:01 PM–5:25 PM CEST

5 Affected Services:

Core Services / Activities
Core Services / Analytics
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation

Degraded Service Apr 15, 2020 3:55 PM–3:57 PM CEST

Loyalty & Engagement / Promotions Points

No events for 6 days!

Events processing. Apr 8, 2020 4:29 PM–5:02 PM CEST

3 Affected Services:

Infrastructure - Zone II / Event Tracker
Core Services / Analytics
Loyalty & Engagement / Promotions Points

Degraded Service Apr 8, 2020 4:27 PM–4:28 PM CEST

Loyalty & Engagement / Promotions Points

Degraded Service Apr 8, 2020 4:02 PM–4:04 PM CEST

Loyalty & Engagement / Promotions Points

No events for 26 days!

Analytics module - maintenance Mar 13, 2020 12:50 PM–2:00 PM CET

2 Affected Services:

Core Services / Analytics
Loyalty & Engagement / Promotions Points

No events for 7 days!

Promotions & Engagement - Outage Mar 5, 2020 6:25 PM–Mar 6, 2020 11:11 AM CET

5 Affected Services:

Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS