History

99.994% Uptime

No events for 7 days!

Degraded Service Oct 27, 2025 10:05 AM–10:08 AM CET

AI Services / Search

No events for 4 days!

Issues with AI Recommendations and Search responses Oct 23, 2025 10:26 AM CEST

3 Affected Services:

AI Services / AI Engine
AI Services / Recommendations
AI Services / Search

No events for 2 days!

AI recommendations issues (GCP) Oct 20, 2025 2:13 PM–2:20 PM CEST

2 Affected Services:

AI Services / AI Engine
AI Services / Recommendations

VTEX Service Degradation Oct 20, 2025 12:02 PM CEST

3 Affected Services:

Core Services / Catalogs
AI Services / Recommendations
AI Services / Search

No events for 1 day!

Outage Oct 19, 2025 10:42 AM–10:48 AM CEST

Data Transformation / Batch operations

Outage Oct 19, 2025 10:19 AM–10:31 AM CEST

Data Transformation / Batch operations

Outage Oct 19, 2025 10:00 AM–10:08 AM CEST

Data Transformation / Batch operations

Outage Oct 19, 2025 9:08 AM–9:41 AM CEST

Data Transformation / Batch operations

Outage Oct 19, 2025 8:52 AM–8:57 AM CEST

Data Transformation / Batch operations

Outage Oct 19, 2025 8:23 AM–8:32 AM CEST

Data Transformation / Batch operations

Outage Oct 19, 2025 7:57 AM–8:12 AM CEST

Data Transformation / Batch operations

No events for 16 days!

Outage Oct 2, 2025 11:54 AM–12:01 PM CEST

AI Services / Recommendations

Outage Oct 2, 2025 11:54 AM–12:01 PM CEST

AI Services / Search

No events for 2 days!

Scheduled Maintenance Notification Sep 30, 2025 1:00 AM–2:00 AM CEST

55 Affected Services:

Portal / Portal - availibility
Portal / Portal - login
Portal / Certification Module
Infrastructure - Zone II / Event Tracker
Infrastructure - Zone II / Communication
Core Services / Activities
Core Services / Analytics
Core Services / Content Provider
Core Services / API
Core Services / Dynamic Content
Core Services / Emails
Core Services / Imports
Core Services / Assets
Core Services / Client Export
Core Services / Catalogs
Core Services / In-app messages
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS
Infrastructure - Zone I / Communication
Infrastructure - Zone I / Event Tracker
AI Services / AI Engine
AI Services / Recommendations
AI Services / Search
Clients / Login
Clients / Registration
Clients / Account Management
Business Profile / Business Profile Login
Automation - Zone A / Audience
Automation - Zone A / Jinjava processing engine
Automation - Zone A / Profile Filter
Automation - Zone A / Journey and events processing
Automation - Zone A / Webhooks
Automation - Zone A / Send Event
Automation - Zone A / Profile Update
Automation - Zone A / Statistics
Automation - Zone B / Audience
Automation - Zone B / Jinjava processing engine
Automation - Zone B / Profile Filter
Automation - Zone B / Journey and events processing
Automation - Zone B / Webhooks
Automation - Zone B / Send Event
Automation - Zone B / Profile Update
Automation - Zone B / Statistics
Automation - Zone C / Audience
Automation - Zone C / Jinjava processing engine
Automation - Zone C / Profile Filter
Automation - Zone C / Journey and events processing
Automation - Zone C / Send Event
Automation - Zone C / Profile Update
Automation - Zone C / Statistics
Data Transformation / Buffered operations
Data Transformation / Batch operations

No events for 1 day!

Outage Sep 28, 2025 2:54 AM–3:06 AM CEST

Data Transformation / Batch operations

No events for 3 days!

Degraded Service Sep 25, 2025 12:34 AM–12:38 AM CEST

Automation - Zone B / Profile Update

Issue with Drag & Drop Templates Sep 24, 2025 10:27 AM–10:59 AM CEST

2 Affected Services:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication

No events for 1 day!

Outage Sep 22, 2025 11:22 AM–11:24 AM CEST

Automation - Zone A / Webhooks

Outage Sep 22, 2025 11:12 AM–11:13 AM CEST

Automation - Zone A / Webhooks

Outage Sep 22, 2025 10:42 AM–10:47 AM CEST

Automation - Zone A / Webhooks

Degraded Service Sep 21, 2025 3:18 PM–3:32 PM CEST

Core Services / Emails

Outage Sep 21, 2025 12:14 PM–12:37 PM CEST

Data Transformation / Batch operations

Outage Sep 21, 2025 11:58 AM–12:03 PM CEST

Data Transformation / Batch operations

Outage Sep 21, 2025 10:40 AM–11:42 AM CEST

Data Transformation / Batch operations

Outage Sep 21, 2025 9:47 AM–10:29 AM CEST

Data Transformation / Batch operations

Outage Sep 21, 2025 9:34 AM–9:36 AM CEST

Data Transformation / Batch operations

No events for 13 days!

Outage Sep 8, 2025 6:19 AM–6:25 AM CEST

Data Transformation / Batch operations

Outage Sep 8, 2025 4:38 AM–5:42 AM CEST

Data Transformation / Batch operations

Outage Sep 7, 2025 9:41 AM–10:05 AM CEST

Data Transformation / Batch operations

Outage Sep 7, 2025 9:04 AM–9:22 AM CEST

Data Transformation / Batch operations

Outage Sep 7, 2025 8:44 AM–8:53 AM CEST

Data Transformation / Batch operations

Outage Sep 7, 2025 8:00 AM–8:20 AM CEST

Data Transformation / Batch operations

Outage Sep 7, 2025 7:33 AM–7:49 AM CEST

Data Transformation / Batch operations

No events for 9 days!

Outage Aug 28, 2025 7:36 PM–7:44 PM CEST

Data Transformation / Batch operations

Outage Aug 28, 2025 7:22 PM–7:25 PM CEST

Data Transformation / Batch operations

Degraded Service Aug 28, 2025 7:02 PM–7:11 PM CEST

Data Transformation / Buffered operations

Outage Aug 28, 2025 6:57 PM–7:10 PM CEST

Data Transformation / Batch operations

Outage Aug 28, 2025 6:29 PM–6:34 PM CEST

Data Transformation / Batch operations

Outage Aug 28, 2025 5:18 PM–5:43 PM CEST

Data Transformation / Batch operations

No events for 1 day!

Outage Aug 27, 2025 3:09 PM–3:10 PM CEST

Core Services / Analytics

No events for 1 day!

Event synchronization delay Aug 26, 2025 10:23 AM–11:56 AM CEST

2 Affected Services:

Infrastructure - Zone II / Event Tracker
Infrastructure - Zone I / Event Tracker

Intermittent Service Aug 26, 2025 11:11 AM–11:16 AM CEST

Automation - Zone A / Profile Filter

Intermittent Service Aug 26, 2025 10:34 AM–11:05 AM CEST

Automation - Zone A / Profile Filter

Degraded Service Aug 26, 2025 10:55 AM–10:57 AM CEST

Automation - Zone B / Profile Filter

Outage Aug 26, 2025 10:06 AM–10:31 AM CEST

Core Services / Analytics

Outage Aug 25, 2025 1:24 PM–1:38 PM CEST

Core Services / Analytics

No events for 3 days!

Intermittent Service Aug 22, 2025 11:00 AM–11:17 AM CEST

Core Services / Analytics

No events for 3 days!

Intermittent Service Aug 19, 2025 8:34 AM–8:46 AM CEST

Core Services / Emails

No events for 2 days!

Outage Aug 16, 2025 3:27 PM–4:29 PM CEST

Infrastructure - Zone I / Event Tracker

Outage Aug 16, 2025 3:15 PM–3:19 PM CEST

Infrastructure - Zone I / Event Tracker

Degraded Service Aug 16, 2025 4:27 AM–4:32 AM CEST

Automation - Zone A / Profile Filter

No events for 2 days!

Degraded Service Aug 13, 2025 9:50 PM–9:52 PM CEST

Core Services / Emails

Outage Aug 13, 2025 12:24 PM–12:26 PM CEST

AI Services / Recommendations

Degraded Service Aug 13, 2025 12:10 PM–12:13 PM CEST

AI Services / Recommendations

Degraded Service Aug 13, 2025 11:36 AM–11:41 AM CEST

AI Services / Recommendations

Outage Aug 13, 2025 8:19 AM–8:42 AM CEST

AI Services / Recommendations

Maintenance on August 13th Aug 13, 2025 1:00 AM–2:00 AM CEST

Core Services / API

No events for 1 day!

Outage Aug 11, 2025 3:07 PM–3:08 PM CEST

Infrastructure - Zone I / Event Tracker

No events for 1 day!

Outage Aug 9, 2025 8:54 PM–9:09 PM CEST

Infrastructure - Zone I / Event Tracker

Degraded Service Aug 9, 2025 2:54 AM–2:56 AM CEST

Automation - Zone B / Profile Update

Outage Aug 8, 2025 12:34 PM–12:48 PM CEST

Infrastructure - Zone I / Event Tracker

No events for 4 days!

Outage Aug 4, 2025 8:42 AM–8:44 AM CEST

AI Services / Recommendations

Outage Aug 4, 2025 8:19 AM–8:36 AM CEST

AI Services / Recommendations

Outage Aug 4, 2025 8:18 AM–8:32 AM CEST

AI Services / Search

No events for 1 day!

Degraded Service Aug 2, 2025 10:36 AM–10:40 AM CEST

Core Services / Emails

No events for 2 days!

Degraded Service Jul 31, 2025 4:26 AM–4:35 AM CEST

Automation - Zone A / Profile Filter

No events for 7 days!

Intermittent Service Jul 23, 2025 9:57 AM–10:20 AM CEST

Core Services / Analytics

No events for 8 days!

Degraded Service Jul 14, 2025 12:19 PM–12:35 PM CEST

Core Services / Emails

Intermittent Service Jul 14, 2025 10:24 AM–10:59 AM CEST

Core Services / Emails

No events for 2 days!

Degraded Service Jul 12, 2025 6:31 AM–6:36 AM CEST

Automation - Zone A / Profile Filter

Degraded Service Jul 12, 2025 5:47 AM–6:00 AM CEST

Automation - Zone A / Profile Filter

Event Enriching Interruption – (July 10th, 11:03–14:03 CEST) Jul 11, 2025 1:44 PM CEST

Infrastructure - Zone I / Event Tracker

No events for 1 day!

Issue with Communication module Jul 9, 2025 2:26 PM–2:40 PM CEST

Infrastructure - Zone I / Communication

Issue with Dynamic content performance Jul 9, 2025 2:17 PM–2:39 PM CEST

Core Services / Dynamic Content

Outage Jul 9, 2025 10:34 AM–10:50 AM CEST

Core Services / Emails

Outage Jul 8, 2025 6:46 PM–7:44 PM CEST

Infrastructure - Zone I / Event Tracker

No events for 3 days!

Degraded Service Jul 5, 2025 12:34 PM–12:39 PM CEST

Loyalty & Engagement / Promotions Points

Intermittent Service Jul 5, 2025 12:18 PM–12:22 PM CEST

AI Services / Recommendations

No events for 3 days!

Degraded Service Jul 2, 2025 12:17 AM–12:18 AM CEST

AI Services / Recommendations

Outage Jul 1, 2025 8:22 AM–8:24 AM CEST

Core Services / Analytics

Issue with Search and Recommendations modules Jun 30, 2025 1:06 PM–1:22 PM CEST

2 Affected Services:

AI Services / Recommendations
AI Services / Search

Outage Jun 30, 2025 12:27 PM–12:53 PM CEST

AI Services / Recommendations

Outage Jun 30, 2025 12:27 PM–12:53 PM CEST

AI Services / Search

Degraded Service Jun 30, 2025 12:43 PM–12:51 PM CEST

Automation - Zone A / Jinjava processing engine

Degraded Service Jun 29, 2025 10:31 PM–10:45 PM CEST

Core Services / Dynamic Content

Outage Jun 29, 2025 10:30 PM–10:37 PM CEST

Infrastructure - Zone I / Event Tracker

Outage Jun 29, 2025 10:31 PM–10:34 PM CEST

Infrastructure - Zone II / Event Tracker

No events for 5 days!

Outage Jun 24, 2025 5:15 PM–6:22 PM CEST

Data Transformation / Batch operations

Outage Jun 24, 2025 4:44 PM–5:04 PM CEST

Data Transformation / Batch operations

Degraded Service Jun 24, 2025 1:31 PM–1:34 PM CEST

Core Services / Analytics

Outage Jun 23, 2025 3:51 PM–4:45 PM CEST

Data Transformation / Batch operations

Outage Jun 23, 2025 3:35 PM–3:39 PM CEST

Data Transformation / Batch operations

Outage Jun 23, 2025 12:27 PM–12:39 PM CEST

Data Transformation / Batch operations

No events for 5 days!

Outage Jun 18, 2025 4:15 AM–4:32 AM CEST

Automation - Zone A / Profile Filter

Degraded Service Jun 18, 2025 4:17 AM–4:27 AM CEST

Automation - Zone A / Jinjava processing engine

No events for 2 days!

Outage Jun 15, 2025 8:26 PM–8:27 PM CEST

Core Services / Content Provider

No events for 3 days!

Outage Jun 12, 2025 12:20 PM–12:23 PM CEST

AI Services / Recommendations

No events for 3 days!

Degraded Service Jun 8, 2025 8:19 PM–8:20 PM CEST

AI Services / Recommendations

No events for 2 days!

EmailLabs – Scheduled Maintenance – June 10, 2025 Jun 6, 2025 1:02 PM CEST

Core Services / Emails

Degraded Service Jun 5, 2025 6:21 PM–6:22 PM CEST

AI Services / Recommendations

Outage Jun 5, 2025 12:34 PM–12:39 PM CEST

Core Services / Emails

No events for about 1 month!

Outage May 5, 2025 3:32 PM–3:51 PM CEST

Automation - Zone B / Profile Update

No events for about 1 month!

Outage Apr 4, 2025 11:41 AM–12:04 PM CEST

Core Services / Emails

Intermittent Service Apr 3, 2025 3:08 PM–5:16 PM CEST

Automation - Zone A / Profile Update

No events for 6 days!

Issue with imports andu updates Mar 27, 2025 3:17 PM–4:44 PM CET

2 Affected Services:

Core Services / Imports
Automation - Zone A / Profile Update

No events for about 1 month!

Delays in processing clients update Feb 19, 2025 5:36 PM–7:03 PM CET

5 Affected Services:

Core Services / Imports
Clients / Registration
Automation - Zone A / Profile Update
Automation - Zone B / Profile Update
Automation - Zone C / Profile Update

No events for 5 days!

Issue with tracker Feb 14, 2025 5:47 PM–6:01 PM CET

5 Affected Services:

Infrastructure - Zone II / Event Tracker
Infrastructure - Zone II / Communication
Core Services / Dynamic Content
Infrastructure - Zone I / Communication
Infrastructure - Zone I / Event Tracker

No events for 8 days!

Issue with Automation Module Feb 6, 2025 5:04 PM–5:18 PM CET

3 Affected Services:

Automation - Zone A / Audience
Automation - Zone B / Audience
Automation - Zone C / Audience

No events for 7 days!

CRM issues Jan 30, 2025 11:47 AM–12:40 PM CET

Core Services / Client Export

No events for 14 days!

Terrarium database issues Jan 16, 2025 3:29 AM–4:44 AM CET

7 Affected Services:

Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS
Core Services / Analytics
Core Services / Client Export

No events for about 2 months!

Displaying of statistics in recommendation and search, training predictions Nov 21, 2024 9:55 PM–11:17 PM CET

2 Affected Services:

AI Services / Recommendations
AI Services / Search

No events for 13 days!

Displaying of statistics in recommendation and search, training predictions Nov 8, 2024 5:42 PM–9:35 PM CET

2 Affected Services:

AI Services / Recommendations
AI Services / Search

No events for 2 days!

Issue with Emails and Automation Module Nov 6, 2024 1:48 PM–2:34 PM CET

2 Affected Services:

Core Services / Emails
Infrastructure - Zone I / Communication