Synerise
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99.997% Uptime
No events for 12 days!
Outage
Apr 16, 2025 10:51 PM–11:02 PM CEST
Core Services /
Analytics
No events for 12 days!
Outage
Apr 4, 2025 11:41 AM–12:04 PM CEST
Core Services /
Emails
Intermittent Service
Apr 3, 2025 3:08 PM–5:49 PM CEST
Automation - Zone A /
Profile Update
No events for 4 days!
Outage
Mar 30, 2025 11:42 AM–11:58 AM CEST
Core Services /
Emails
No events for 2 days!
Issue with imports andu updates
Mar 27, 2025 3:17 PM–4:44 PM CET
2 Affected Services
:
Core Services /
Imports
Automation - Zone A /
Profile Update
No events for 14 days!
Outage
Mar 13, 2025 10:04 AM–10:50 AM CET
Data Transformation /
Batch operations
Outage
Mar 13, 2025 9:27 AM–9:45 AM CET
Data Transformation /
Batch operations
No events for 21 days!
Delays in processing clients update
Feb 19, 2025 5:36 PM–7:03 PM CET
5 Affected Services
:
Core Services /
Imports
Clients /
Registration
Automation - Zone A /
Profile Update
Automation - Zone B /
Profile Update
Automation - Zone C /
Profile Update
No events for 5 days!
Issue with tracker
Feb 14, 2025 5:47 PM–6:01 PM CET
5 Affected Services
:
Infrastructure - Zone II /
Event Tracker
Infrastructure - Zone II /
Communication
Core Services /
Dynamic Content
Infrastructure - Zone I /
Communication
Infrastructure - Zone I /
Event Tracker
No events for 8 days!
Issue with Automation Module
Feb 6, 2025 5:04 PM–5:18 PM CET
3 Affected Services
:
Automation - Zone A /
Audience
Automation - Zone B /
Audience
Automation - Zone C /
Audience
No events for 2 days!
Outage
Feb 4, 2025 3:52 PM–4:44 PM CET
Data Transformation /
Batch operations
Outage
Feb 4, 2025 3:29 PM–3:39 PM CET
Data Transformation /
Batch operations
Outage
Feb 4, 2025 2:54 PM–3:07 PM CET
Data Transformation /
Batch operations
No events for 5 days!
CRM issues
Jan 30, 2025 11:47 AM–12:40 PM CET
Core Services /
Client Export
No events for 14 days!
Terrarium database issues
Jan 16, 2025 3:29 AM–4:44 AM CET
7 Affected Services
:
Loyalty & Engagement /
Promotions Points
Loyalty & Engagement /
Promotions For Client
Loyalty & Engagement /
Promotions Activation/Deactivation
Loyalty & Engagement /
Promotions Redeem
Loyalty & Engagement /
Promotions for POS
Core Services /
Analytics
Core Services /
Client Export
No events for about 2 months!
Degraded Service
Nov 26, 2024 7:26 PM–7:36 PM CET
Automation - Zone B /
Webhooks
Outage
Nov 26, 2024 7:13 PM–7:21 PM CET
Core Services /
Catalogs
Degraded Service
Nov 26, 2024 7:10 PM–7:21 PM CET
Automation - Zone B /
Webhooks
No events for 4 days!
Outage
Nov 22, 2024 12:21 PM–1:02 PM CET
Infrastructure - Zone I /
Communication
Outage
Nov 22, 2024 5:18 AM–5:30 AM CET
Infrastructure - Zone I /
Communication
Displaying of statistics in recommendation and search, training predictions
Nov 21, 2024 9:55 PM–11:17 PM CET
2 Affected Services
:
AI Services /
Recommendations
AI Services /
Search
No events for 13 days!
Displaying of statistics in recommendation and search, training predictions
Nov 8, 2024 5:42 PM–9:35 PM CET
2 Affected Services
:
AI Services /
Recommendations
AI Services /
Search
No events for 2 days!
Issue with Emails and Automation Module
Nov 6, 2024 1:48 PM–2:34 PM CET
2 Affected Services
:
Core Services /
Emails
Infrastructure - Zone I /
Communication
No events for 5 days!
Scheduled Database Maintenance Notification
Nov 1, 2024 1:00 AM–5:00 AM CET
7 Affected Services
:
Core Services /
Analytics
Core Services /
Emails
Infrastructure - Zone I /
Communication
Infrastructure - Zone II /
Communication
AI Services /
AI Engine
AI Services /
Recommendations
AI Services /
Search
No events for 15 days!
Scheduled Service Maintenance Notification
Oct 17, 2024 1:00 AM–4:00 AM CEST
12 Affected Services
:
Core Services /
Analytics
Core Services /
Dynamic Content
Core Services /
Emails
Core Services /
Client Export
Infrastructure - Zone I /
Communication
Infrastructure - Zone II /
Communication
AI Services /
AI Engine
AI Services /
Recommendations
AI Services /
Search
Loyalty & Engagement /
Promotions For Client
Loyalty & Engagement /
Promotions Activation/Deactivation
Loyalty & Engagement /
Promotions Redeem
No events for 16 days!
Dashboards loading issue
Sep 30, 2024 11:30 AM–11:46 AM CEST
Core Services /
Analytics
No events for 17 days!
Temporary Issues with recommendations statistics and predictions
Sep 12, 2024 11:30 AM–3:35 PM CEST
2 Affected Services
:
AI Services /
Recommendations
AI Services /
Search
Scheduled Maintenance Notification (Vouchers - September 11th)
Sep 11, 2024 11:00 PM–Sep 12, 2024 1:00 AM CEST
2 Affected Services
:
Infrastructure - Zone I /
Communication
Infrastructure - Zone II /
Communication
No events for 6 days!
Issue with promotion module
Sep 5, 2024 5:16 PM–6:03 PM CEST
4 Affected Services
:
Loyalty & Engagement /
Promotions For Client
Loyalty & Engagement /
Promotions Activation/Deactivation
Loyalty & Engagement /
Promotions Redeem
Loyalty & Engagement /
Promotions for POS
No events for 1 day!
Vouchers Maintenance (August 28th)
Aug 22, 2024 11:52 PM–Sep 3, 2024 6:54 PM CEST
2 Affected Services
:
Infrastructure - Zone I /
Communication
Infrastructure - Zone II /
Communication
No events for 6 days!
Issue with profile conversion
Aug 28, 2024 11:14 AM–11:44 AM CEST
3 Affected Services
:
Core Services /
Analytics
Infrastructure - Zone I /
Communication
Automation - Zone A /
Audience
No events for 2 days!
Issue with automation statistics and communication module
Aug 25, 2024 6:29 PM–6:52 PM CEST
5 Affected Services
:
Infrastructure - Zone I /
Communication
Infrastructure - Zone II /
Communication
Automation - Zone A /
Statistics
Automation - Zone B /
Statistics
Automation - Zone C /
Statistics
No events for 10 days!
Possible delays in CRM synchronization
Aug 14, 2024 4:48 PM–6:53 PM CEST
2 Affected Services
:
Automation - Zone A /
Audience
Automation - Zone A /
Profile Filter
No events for 15 days!
Microsoft Azure technical issues
Jul 30, 2024 3:26 PM CEST
Portal /
Portal - availibility
Issue with Terrarium database
Jul 29, 2024 11:08 AM–4:05 PM CEST
3 Affected Services
:
Core Services /
Analytics
Core Services /
Content Provider
Loyalty & Engagement /
Promotions For Client
Issue with AI statistics and prediction models
Jul 29, 2024 3:28 PM CEST
3 Affected Services
:
AI Services /
AI Engine
AI Services /
Recommendations
AI Services /
Search
No events for 4 days!
Issue with Terrarium Database
Jul 25, 2024 2:24 PM–3:00 PM CEST
3 Affected Services
:
Core Services /
Analytics
Core Services /
Client Export
Loyalty & Engagement /
Promotions For Client
No events for about 1 month!
Scheduled Maintenance Notification
Jun 11, 2024 1:00 AM–1:59 AM CEST
4 Affected Services
:
Infrastructure - Zone II /
Event Tracker
Clients /
Registration
Clients /
Account Management
Infrastructure - Zone I /
Event Tracker
No events for about 1 month!
Scheduled Service Maintenance
May 1, 2024 1:00 AM–3:00 AM CEST
4 Affected Services
:
Infrastructure - Zone II /
Event Tracker
Infrastructure - Zone II /
Communication
Infrastructure - Zone I /
Communication
Infrastructure - Zone I /
Event Tracker
Issue with AI components
Apr 30, 2024 3:51 PM–7:24 PM CEST
2 Affected Services
:
AI Services /
AI Engine
AI Services /
Recommendations