Geschiedenis

99,997% Uptime

Storing 21 Nov 2024 7:20– 7:33 CET

Infrastructure - Zone I / Communication

Storing 20 Nov 2024 17:02–17:32 CET

Infrastructure - Zone I / Communication

Periodieke Dienstonderbreking 20 Nov 2024 14:49–15:11 CET

Core Services / Emails

Storing 20 Nov 2024 13:26–13:43 CET

Infrastructure - Zone I / Communication

Periodieke Dienstonderbreking 19 Nov 2024 16:09–16:16 CET

Automation - Zone A / Jinjava processing engine

Verslechterde Dienstverlening 19 Nov 2024 16:11–16:13 CET

Automation - Zone A / Profile Filter

Geen incidenten afgelopen 4 dagen!

Storing 14 Nov 2024 17:12–17:31 CET

Infrastructure - Zone I / Communication

Storing 14 Nov 2024 3:56– 3:57 CET

Core Services / Content Provider

Geen incidenten afgelopen 5 dagen!

Displaying of statistics in recommendation and search, training predictions 8 Nov 2024 17:42–21:35 CET

2 Getroffen Diensten:

AI Services / Recommendations
AI Services / Search

Storing 8 Nov 2024 4:04– 4:05 CET

Core Services / Content Provider

Geen incidenten afgelopen 1 dag!

Issue with Emails and Automation Module 6 Nov 2024 13:48–14:34 CET

2 Getroffen Diensten:

Core Services / Emails
Infrastructure - Zone I / Communication

Geen incidenten afgelopen 5 dagen!

Scheduled Database Maintenance Notification 1 Nov 2024 1:00– 5:00 CET

7 Getroffen Diensten:

Core Services / Analytics
Core Services / Emails
Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
AI Services / AI Engine
AI Services / Recommendations
AI Services / Search

Geen incidenten afgelopen 2 dagen!

Verslechterde Dienstverlening 29 Oct 2024 19:32–20:50 CET

Automation - Zone A / Jinjava processing engine

Geen incidenten afgelopen 4 dagen!

Verslechterde Dienstverlening 25 Oct 2024 17:14–17:40 CEST

Automation - Zone B / Webhooks

Geen incidenten afgelopen 1 dag!

Verslechterde Dienstverlening 24 Oct 2024 8:43– 8:51 CEST

Core Services / Analytics

Verslechterde Dienstverlening 23 Oct 2024 16:21–16:42 CEST

Core Services / Analytics

Geen incidenten afgelopen 2 dagen!

Verslechterde Dienstverlening 21 Oct 2024 12:55–13:54 CEST

Core Services / Emails

Geen incidenten afgelopen 4 dagen!

Scheduled Service Maintenance Notification 17 Oct 2024 1:00– 4:00 CEST

12 Getroffen Diensten:

Core Services / Analytics
Core Services / Dynamic Content
Core Services / Emails
Core Services / Client Export
Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
AI Services / AI Engine
AI Services / Recommendations
AI Services / Search
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem

Geen incidenten afgelopen 16 dagen!

Dashboards loading issue 30 Sep 2024 11:30–11:46 CEST

Core Services / Analytics

Geen incidenten afgelopen 17 dagen!

Temporary Issues with recommendations statistics and predictions 12 Sep 2024 11:30–15:35 CEST

2 Getroffen Diensten:

AI Services / Recommendations
AI Services / Search

Scheduled Maintenance Notification (Vouchers - September 11th) 11 Sep 2024 23:00–12 Sep 2024 1:00 CEST

2 Getroffen Diensten:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication

Geen incidenten afgelopen 6 dagen!

Issue with promotion module 5 Sep 2024 17:16–18:03 CEST

4 Getroffen Diensten:

Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS

Geen incidenten afgelopen 1 dag!

Vouchers Maintenance (August 28th) 22 Aug 2024 23:52– 3 Sep 2024 18:54 CEST

2 Getroffen Diensten:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication

Geen incidenten afgelopen 6 dagen!

Issue with profile conversion 28 Aug 2024 11:14–11:44 CEST

3 Getroffen Diensten:

Core Services / Analytics
Infrastructure - Zone I / Communication
Automation - Zone A / Audience

Geen incidenten afgelopen 2 dagen!

Issue with automation statistics and communication module 25 Aug 2024 18:29–18:52 CEST

5 Getroffen Diensten:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
Automation - Zone A / Statistics
Automation - Zone B / Statistics
Automation - Zone C / Statistics

Geen incidenten afgelopen 10 dagen!

Possible delays in CRM synchronization 14 Aug 2024 16:48–18:53 CEST

2 Getroffen Diensten:

Automation - Zone A / Audience
Automation - Zone A / Profile Filter

Geen incidenten afgelopen 15 dagen!

Microsoft Azure technical issues 30 Jul 2024 15:26 CEST

Portal / Portal - availibility

Issue with Terrarium database 29 Jul 2024 11:08–16:05 CEST

3 Getroffen Diensten:

Core Services / Analytics
Core Services / Content Provider
Loyalty & Engagement / Promotions For Client

Issue with AI statistics and prediction models 29 Jul 2024 15:28 CEST

3 Getroffen Diensten:

AI Services / AI Engine
AI Services / Recommendations
AI Services / Search

Geen incidenten afgelopen 4 dagen!

Issue with Terrarium Database 25 Jul 2024 14:24–15:00 CEST

3 Getroffen Diensten:

Core Services / Analytics
Core Services / Client Export
Loyalty & Engagement / Promotions For Client

Geen incidenten afgelopen ongeveer een maand!

Scheduled Maintenance Notification 11 Jun 2024 1:00– 1:59 CEST

4 Getroffen Diensten:

Infrastructure - Zone II / Event Tracker
Clients / Registration
Clients / Account Management
Infrastructure - Zone I / Event Tracker

Geen incidenten afgelopen ongeveer een maand!

Scheduled Service Maintenance 1 May 2024 1:00– 3:00 CEST

4 Getroffen Diensten:

Infrastructure - Zone II / Event Tracker
Infrastructure - Zone II / Communication
Infrastructure - Zone I / Communication
Infrastructure - Zone I / Event Tracker

Issue with AI components 30 Apr 2024 15:51–19:24 CEST

2 Getroffen Diensten:

AI Services / AI Engine
AI Services / Recommendations

Geen incidenten afgelopen 5 dagen!

Issue with AI components 25 Apr 2024 13:54–18:00 CEST

3 Getroffen Diensten:

AI Services / AI Engine
AI Services / Recommendations
AI Services / Search

Geen incidenten afgelopen 6 dagen!

Issue with AI components 19 Apr 2024 12:31–15:29 CEST

3 Getroffen Diensten:

AI Services / AI Engine
AI Services / Recommendations
AI Services / Search

Geen incidenten afgelopen 29 dagen!

Email campaigns issues 19 Mar 2024 15:44–20 Mar 2024 21:38 CET

Core Services / Emails

Geen incidenten afgelopen 20 dagen!

Dynamic Content Service Degradation 29 Feb 2024 17:44–19:13 CET

Core Services / Dynamic Content

Platform Maintenance 28 Feb 2024 22:00–29 Feb 2024 1:00 CET

12 Getroffen Diensten:

Portal / Portal - availibility
Infrastructure - Zone II / Event Tracker
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS
Core Services / Dynamic Content
Infrastructure - Zone I / Event Tracker
Automation - Zone A / Statistics
Automation - Zone B / Statistics
Automation - Zone C / Statistics

Geen incidenten afgelopen 28 dagen!

Issue with journey and events processing in Automation 31 Jan 2024 18:10–19:41 CET

Automation - Zone A / Journey and events processing

Geen incidenten afgelopen 10 dagen!

Possible delays in sending messages due to issues reported by MS Azure 21 Jan 2024 6:01–10:33 CET

2 Getroffen Diensten:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication

Geen incidenten afgelopen ongeveer 2 maanden!

Investigating Issue with Terrarium Database 30 Nov 2023 11:43–12:09 CET

6 Getroffen Diensten:

Loyalty & Engagement / Promotions For Client
Automation - Zone A / Audience
Automation - Zone A / Profile Filter
Automation - Zone A / Send Event
Automation - Zone B / Audience
Automation - Zone C / Audience