Geschiedenis

99,997% Uptime

Geen incidenten afgelopen 3 dagen!

Storing 24 Jun 2025 17:15–18:22 CEST

Data Transformation / Batch operations

Storing 24 Jun 2025 16:44–17:04 CEST

Data Transformation / Batch operations

Verslechterde Dienstverlening 24 Jun 2025 13:31–13:34 CEST

Core Services / Analytics

Storing 23 Jun 2025 15:51–16:45 CEST

Data Transformation / Batch operations

Storing 23 Jun 2025 15:35–15:39 CEST

Data Transformation / Batch operations

Storing 23 Jun 2025 12:27–12:39 CEST

Data Transformation / Batch operations

Geen incidenten afgelopen 5 dagen!

Storing 18 Jun 2025 4:15– 4:32 CEST

Automation - Zone A / Profile Filter

Verslechterde Dienstverlening 18 Jun 2025 4:17– 4:27 CEST

Automation - Zone A / Jinjava processing engine

Geen incidenten afgelopen 2 dagen!

Storing 15 Jun 2025 20:26–20:27 CEST

Core Services / Content Provider

Geen incidenten afgelopen 3 dagen!

Storing 12 Jun 2025 12:20–12:23 CEST

AI Services / Recommendations

Geen incidenten afgelopen 3 dagen!

Verslechterde Dienstverlening 8 Jun 2025 20:19–20:20 CEST

AI Services / Recommendations

Geen incidenten afgelopen 2 dagen!

EmailLabs – Scheduled Maintenance – June 10, 2025 6 Jun 2025 13:02 CEST

Core Services / Emails

Verslechterde Dienstverlening 5 Jun 2025 18:21–18:22 CEST

AI Services / Recommendations

Storing 5 Jun 2025 12:34–12:39 CEST

Core Services / Emails

Geen incidenten afgelopen ongeveer een maand!

Storing 5 May 2025 15:32–15:51 CEST

Automation - Zone B / Profile Update

Geen incidenten afgelopen ongeveer een maand!

Storing 4 Apr 2025 11:41–12:04 CEST

Core Services / Emails

Periodieke Dienstonderbreking 3 Apr 2025 15:08–17:16 CEST

Automation - Zone A / Profile Update

Geen incidenten afgelopen 6 dagen!

Issue with imports andu updates 27 Mar 2025 15:17–16:44 CET

2 Getroffen Diensten:

Core Services / Imports
Automation - Zone A / Profile Update

Geen incidenten afgelopen ongeveer een maand!

Delays in processing clients update 19 Feb 2025 17:36–19:03 CET

5 Getroffen Diensten:

Core Services / Imports
Clients / Registration
Automation - Zone A / Profile Update
Automation - Zone B / Profile Update
Automation - Zone C / Profile Update

Geen incidenten afgelopen 5 dagen!

Issue with tracker 14 Feb 2025 17:47–18:01 CET

5 Getroffen Diensten:

Infrastructure - Zone II / Event Tracker
Infrastructure - Zone II / Communication
Core Services / Dynamic Content
Infrastructure - Zone I / Communication
Infrastructure - Zone I / Event Tracker

Geen incidenten afgelopen 8 dagen!

Issue with Automation Module 6 Feb 2025 17:04–17:18 CET

3 Getroffen Diensten:

Automation - Zone A / Audience
Automation - Zone B / Audience
Automation - Zone C / Audience

Geen incidenten afgelopen 7 dagen!

CRM issues 30 Jan 2025 11:47–12:40 CET

Core Services / Client Export

Geen incidenten afgelopen 14 dagen!

Terrarium database issues 16 Jan 2025 3:29– 4:44 CET

7 Getroffen Diensten:

Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS
Core Services / Analytics
Core Services / Client Export

Geen incidenten afgelopen ongeveer 2 maanden!

Displaying of statistics in recommendation and search, training predictions 21 Nov 2024 21:55–23:17 CET

2 Getroffen Diensten:

AI Services / Recommendations
AI Services / Search

Geen incidenten afgelopen 13 dagen!

Displaying of statistics in recommendation and search, training predictions 8 Nov 2024 17:42–21:35 CET

2 Getroffen Diensten:

AI Services / Recommendations
AI Services / Search

Geen incidenten afgelopen 2 dagen!

Issue with Emails and Automation Module 6 Nov 2024 13:48–14:34 CET

2 Getroffen Diensten:

Core Services / Emails
Infrastructure - Zone I / Communication

Geen incidenten afgelopen 5 dagen!

Scheduled Database Maintenance Notification 1 Nov 2024 1:00– 5:00 CET

7 Getroffen Diensten:

Core Services / Analytics
Core Services / Emails
Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
AI Services / AI Engine
AI Services / Recommendations
AI Services / Search

Geen incidenten afgelopen 15 dagen!

Scheduled Service Maintenance Notification 17 Oct 2024 1:00– 4:00 CEST

12 Getroffen Diensten:

Core Services / Analytics
Core Services / Dynamic Content
Core Services / Emails
Core Services / Client Export
Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
AI Services / AI Engine
AI Services / Recommendations
AI Services / Search
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem

Geen incidenten afgelopen 16 dagen!

Dashboards loading issue 30 Sep 2024 11:30–11:46 CEST

Core Services / Analytics

Geen incidenten afgelopen 17 dagen!

Temporary Issues with recommendations statistics and predictions 12 Sep 2024 11:30–15:35 CEST

2 Getroffen Diensten:

AI Services / Recommendations
AI Services / Search

Scheduled Maintenance Notification (Vouchers - September 11th) 11 Sep 2024 23:00–12 Sep 2024 1:00 CEST

2 Getroffen Diensten:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication

Geen incidenten afgelopen 6 dagen!

Issue with promotion module 5 Sep 2024 17:16–18:03 CEST

4 Getroffen Diensten:

Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS

Geen incidenten afgelopen 1 dag!

Vouchers Maintenance (August 28th) 22 Aug 2024 23:52– 3 Sep 2024 18:54 CEST

2 Getroffen Diensten:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication

Geen incidenten afgelopen 6 dagen!

Issue with profile conversion 28 Aug 2024 11:14–11:44 CEST

3 Getroffen Diensten:

Core Services / Analytics
Infrastructure - Zone I / Communication
Automation - Zone A / Audience

Geen incidenten afgelopen 2 dagen!

Issue with automation statistics and communication module 25 Aug 2024 18:29–18:52 CEST

5 Getroffen Diensten:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
Automation - Zone A / Statistics
Automation - Zone B / Statistics
Automation - Zone C / Statistics

Geen incidenten afgelopen 10 dagen!

Possible delays in CRM synchronization 14 Aug 2024 16:48–18:53 CEST

2 Getroffen Diensten:

Automation - Zone A / Audience
Automation - Zone A / Profile Filter

Geen incidenten afgelopen 15 dagen!

Microsoft Azure technical issues 30 Jul 2024 15:26 CEST

Portal / Portal - availibility

Issue with Terrarium database 29 Jul 2024 11:08–16:05 CEST

3 Getroffen Diensten:

Core Services / Analytics
Core Services / Content Provider
Loyalty & Engagement / Promotions For Client

Issue with AI statistics and prediction models 29 Jul 2024 15:28 CEST

3 Getroffen Diensten:

AI Services / AI Engine
AI Services / Recommendations
AI Services / Search

Geen incidenten afgelopen 4 dagen!

Issue with Terrarium Database 25 Jul 2024 14:24–15:00 CEST

3 Getroffen Diensten:

Core Services / Analytics
Core Services / Client Export
Loyalty & Engagement / Promotions For Client