Geschiedenis

99,997% Uptime

Geen incidenten afgelopen 7 dagen!

Storing 16 Apr 2025 22:51–23:02 CEST

Core Services / Analytics

Geen incidenten afgelopen 12 dagen!

Storing 4 Apr 2025 11:41–12:04 CEST

Core Services / Emails

Periodieke Dienstonderbreking 3 Apr 2025 15:08–17:49 CEST

Automation - Zone A / Profile Update

Geen incidenten afgelopen 4 dagen!

Storing 30 Mar 2025 11:42–11:58 CEST

Core Services / Emails

Geen incidenten afgelopen 2 dagen!

Issue with imports andu updates 27 Mar 2025 15:17–16:44 CET

2 Getroffen Diensten:

Core Services / Imports
Automation - Zone A / Profile Update

Geen incidenten afgelopen 14 dagen!

Storing 13 Mar 2025 10:04–10:50 CET

Data Transformation / Batch operations

Storing 13 Mar 2025 9:27– 9:45 CET

Data Transformation / Batch operations

Geen incidenten afgelopen 21 dagen!

Delays in processing clients update 19 Feb 2025 17:36–19:03 CET

5 Getroffen Diensten:

Core Services / Imports
Clients / Registration
Automation - Zone A / Profile Update
Automation - Zone B / Profile Update
Automation - Zone C / Profile Update

Geen incidenten afgelopen 5 dagen!

Issue with tracker 14 Feb 2025 17:47–18:01 CET

5 Getroffen Diensten:

Infrastructure - Zone II / Event Tracker
Infrastructure - Zone II / Communication
Core Services / Dynamic Content
Infrastructure - Zone I / Communication
Infrastructure - Zone I / Event Tracker

Geen incidenten afgelopen 8 dagen!

Issue with Automation Module 6 Feb 2025 17:04–17:18 CET

3 Getroffen Diensten:

Automation - Zone A / Audience
Automation - Zone B / Audience
Automation - Zone C / Audience

Geen incidenten afgelopen 2 dagen!

Storing 4 Feb 2025 15:52–16:44 CET

Data Transformation / Batch operations

Storing 4 Feb 2025 15:29–15:39 CET

Data Transformation / Batch operations

Storing 4 Feb 2025 14:54–15:07 CET

Data Transformation / Batch operations

Geen incidenten afgelopen 5 dagen!

CRM issues 30 Jan 2025 11:47–12:40 CET

Core Services / Client Export

Geen incidenten afgelopen 14 dagen!

Terrarium database issues 16 Jan 2025 3:29– 4:44 CET

7 Getroffen Diensten:

Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS
Core Services / Analytics
Core Services / Client Export

Geen incidenten afgelopen ongeveer 2 maanden!

Verslechterde Dienstverlening 26 Nov 2024 19:26–19:36 CET

Automation - Zone B / Webhooks

Storing 26 Nov 2024 19:13–19:21 CET

Core Services / Catalogs

Verslechterde Dienstverlening 26 Nov 2024 19:10–19:21 CET

Automation - Zone B / Webhooks

Geen incidenten afgelopen 4 dagen!

Storing 22 Nov 2024 12:21–13:02 CET

Infrastructure - Zone I / Communication

Storing 22 Nov 2024 5:18– 5:30 CET

Infrastructure - Zone I / Communication

Displaying of statistics in recommendation and search, training predictions 21 Nov 2024 21:55–23:17 CET

2 Getroffen Diensten:

AI Services / Recommendations
AI Services / Search

Geen incidenten afgelopen 13 dagen!

Displaying of statistics in recommendation and search, training predictions 8 Nov 2024 17:42–21:35 CET

2 Getroffen Diensten:

AI Services / Recommendations
AI Services / Search

Geen incidenten afgelopen 2 dagen!

Issue with Emails and Automation Module 6 Nov 2024 13:48–14:34 CET

2 Getroffen Diensten:

Core Services / Emails
Infrastructure - Zone I / Communication

Geen incidenten afgelopen 5 dagen!

Scheduled Database Maintenance Notification 1 Nov 2024 1:00– 5:00 CET

7 Getroffen Diensten:

Core Services / Analytics
Core Services / Emails
Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
AI Services / AI Engine
AI Services / Recommendations
AI Services / Search

Geen incidenten afgelopen 15 dagen!

Scheduled Service Maintenance Notification 17 Oct 2024 1:00– 4:00 CEST

12 Getroffen Diensten:

Core Services / Analytics
Core Services / Dynamic Content
Core Services / Emails
Core Services / Client Export
Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
AI Services / AI Engine
AI Services / Recommendations
AI Services / Search
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem

Geen incidenten afgelopen 16 dagen!

Dashboards loading issue 30 Sep 2024 11:30–11:46 CEST

Core Services / Analytics

Geen incidenten afgelopen 17 dagen!

Temporary Issues with recommendations statistics and predictions 12 Sep 2024 11:30–15:35 CEST

2 Getroffen Diensten:

AI Services / Recommendations
AI Services / Search

Scheduled Maintenance Notification (Vouchers - September 11th) 11 Sep 2024 23:00–12 Sep 2024 1:00 CEST

2 Getroffen Diensten:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication

Geen incidenten afgelopen 6 dagen!

Issue with promotion module 5 Sep 2024 17:16–18:03 CEST

4 Getroffen Diensten:

Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS

Geen incidenten afgelopen 1 dag!

Vouchers Maintenance (August 28th) 22 Aug 2024 23:52– 3 Sep 2024 18:54 CEST

2 Getroffen Diensten:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication

Geen incidenten afgelopen 6 dagen!

Issue with profile conversion 28 Aug 2024 11:14–11:44 CEST

3 Getroffen Diensten:

Core Services / Analytics
Infrastructure - Zone I / Communication
Automation - Zone A / Audience

Geen incidenten afgelopen 2 dagen!

Issue with automation statistics and communication module 25 Aug 2024 18:29–18:52 CEST

5 Getroffen Diensten:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
Automation - Zone A / Statistics
Automation - Zone B / Statistics
Automation - Zone C / Statistics

Geen incidenten afgelopen 10 dagen!

Possible delays in CRM synchronization 14 Aug 2024 16:48–18:53 CEST

2 Getroffen Diensten:

Automation - Zone A / Audience
Automation - Zone A / Profile Filter

Geen incidenten afgelopen 15 dagen!

Microsoft Azure technical issues 30 Jul 2024 15:26 CEST

Portal / Portal - availibility

Issue with Terrarium database 29 Jul 2024 11:08–16:05 CEST

3 Getroffen Diensten:

Core Services / Analytics
Core Services / Content Provider
Loyalty & Engagement / Promotions For Client

Issue with AI statistics and prediction models 29 Jul 2024 15:28 CEST

3 Getroffen Diensten:

AI Services / AI Engine
AI Services / Recommendations
AI Services / Search

Geen incidenten afgelopen 4 dagen!

Issue with Terrarium Database 25 Jul 2024 14:24–15:00 CEST

3 Getroffen Diensten:

Core Services / Analytics
Core Services / Client Export
Loyalty & Engagement / Promotions For Client

Geen incidenten afgelopen ongeveer een maand!

Scheduled Maintenance Notification 11 Jun 2024 1:00– 1:59 CEST

4 Getroffen Diensten:

Infrastructure - Zone II / Event Tracker
Clients / Registration
Clients / Account Management
Infrastructure - Zone I / Event Tracker

Geen incidenten afgelopen ongeveer een maand!

Scheduled Service Maintenance 1 May 2024 1:00– 3:00 CEST

4 Getroffen Diensten:

Infrastructure - Zone II / Event Tracker
Infrastructure - Zone II / Communication
Infrastructure - Zone I / Communication
Infrastructure - Zone I / Event Tracker

Issue with AI components 30 Apr 2024 15:51–19:24 CEST

2 Getroffen Diensten:

AI Services / AI Engine
AI Services / Recommendations

Geen incidenten afgelopen 5 dagen!

Issue with AI components 25 Apr 2024 13:54–18:00 CEST

3 Getroffen Diensten:

AI Services / AI Engine
AI Services / Recommendations
AI Services / Search