Historique

Disponibilité 99,997%

Service indisponible 2024-11-21 07:20–07:33 CET

Infrastructure - Zone I / Communication

Service indisponible 2024-11-20 17:02–17:32 CET

Infrastructure - Zone I / Communication

Service intermittent 2024-11-20 14:49–15:11 CET

Core Services / Emails

Service indisponible 2024-11-20 13:26–13:43 CET

Infrastructure - Zone I / Communication

Service intermittent 2024-11-19 16:09–16:16 CET

Automation - Zone A / Jinjava processing engine

Service dégradé 2024-11-19 16:11–16:13 CET

Automation - Zone A / Profile Filter

Aucun événement pour 4 jours!

Service indisponible 2024-11-14 17:12–17:31 CET

Infrastructure - Zone I / Communication

Service indisponible 2024-11-14 03:56–03:57 CET

Core Services / Content Provider

Aucun événement pour 5 jours!

Displaying of statistics in recommendation and search, training predictions 2024-11-08 17:42–21:35 CET

2 services concernés:

AI Services / Recommendations
AI Services / Search

Service indisponible 2024-11-08 04:04–04:05 CET

Core Services / Content Provider

Aucun événement pour 1 jour!

Issue with Emails and Automation Module 2024-11-06 13:48–14:34 CET

2 services concernés:

Core Services / Emails
Infrastructure - Zone I / Communication

Aucun événement pour 5 jours!

Scheduled Database Maintenance Notification 2024-11-01 01:00–05:00 CET

7 services concernés:

Core Services / Analytics
Core Services / Emails
Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
AI Services / AI Engine
AI Services / Recommendations
AI Services / Search

Aucun événement pour 2 jours!

Service dégradé 2024-10-29 19:32–20:50 CET

Automation - Zone A / Jinjava processing engine

Aucun événement pour 4 jours!

Service dégradé 2024-10-25 17:14–17:40 CEST

Automation - Zone B / Webhooks

Aucun événement pour 1 jour!

Service dégradé 2024-10-24 08:43–08:51 CEST

Core Services / Analytics

Service dégradé 2024-10-23 16:21–16:42 CEST

Core Services / Analytics

Aucun événement pour 2 jours!

Service dégradé 2024-10-21 12:55–13:54 CEST

Core Services / Emails

Aucun événement pour 4 jours!

Scheduled Service Maintenance Notification 2024-10-17 01:00–04:00 CEST

12 services concernés:

Core Services / Analytics
Core Services / Dynamic Content
Core Services / Emails
Core Services / Client Export
Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
AI Services / AI Engine
AI Services / Recommendations
AI Services / Search
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem

Aucun événement pour 16 jours!

Dashboards loading issue 2024-09-30 11:30–11:46 CEST

Core Services / Analytics

Aucun événement pour 17 jours!

Temporary Issues with recommendations statistics and predictions 2024-09-12 11:30–15:35 CEST

2 services concernés:

AI Services / Recommendations
AI Services / Search

Scheduled Maintenance Notification (Vouchers - September 11th) 2024-09-11 23:00–2024-09-12 01:00 CEST

2 services concernés:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication

Aucun événement pour 6 jours!

Issue with promotion module 2024-09-05 17:16–18:03 CEST

4 services concernés:

Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS

Aucun événement pour 1 jour!

Vouchers Maintenance (August 28th) 2024-08-22 23:52–2024-09-03 18:54 CEST

2 services concernés:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication

Aucun événement pour 6 jours!

Issue with profile conversion 2024-08-28 11:14–11:44 CEST

3 services concernés:

Core Services / Analytics
Infrastructure - Zone I / Communication
Automation - Zone A / Audience

Aucun événement pour 2 jours!

Issue with automation statistics and communication module 2024-08-25 18:29–18:52 CEST

5 services concernés:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
Automation - Zone A / Statistics
Automation - Zone B / Statistics
Automation - Zone C / Statistics

Aucun événement pour 10 jours!

Possible delays in CRM synchronization 2024-08-14 16:48–18:53 CEST

2 services concernés:

Automation - Zone A / Audience
Automation - Zone A / Profile Filter

Aucun événement pour 15 jours!

Microsoft Azure technical issues 2024-07-30 15:26 CEST

Portal / Portal - availibility

Issue with Terrarium database 2024-07-29 11:08–16:05 CEST

3 services concernés:

Core Services / Analytics
Core Services / Content Provider
Loyalty & Engagement / Promotions For Client

Issue with AI statistics and prediction models 2024-07-29 15:28 CEST

3 services concernés:

AI Services / AI Engine
AI Services / Recommendations
AI Services / Search

Aucun événement pour 4 jours!

Issue with Terrarium Database 2024-07-25 14:24–15:00 CEST

3 services concernés:

Core Services / Analytics
Core Services / Client Export
Loyalty & Engagement / Promotions For Client

Aucun événement pour environ 1 mois!

Scheduled Maintenance Notification 2024-06-11 01:00–01:59 CEST

4 services concernés:

Infrastructure - Zone II / Event Tracker
Clients / Registration
Clients / Account Management
Infrastructure - Zone I / Event Tracker

Aucun événement pour environ 1 mois!

Scheduled Service Maintenance 2024-05-01 01:00–03:00 CEST

4 services concernés:

Infrastructure - Zone II / Event Tracker
Infrastructure - Zone II / Communication
Infrastructure - Zone I / Communication
Infrastructure - Zone I / Event Tracker

Issue with AI components 2024-04-30 15:51–19:24 CEST

2 services concernés:

AI Services / AI Engine
AI Services / Recommendations

Aucun événement pour 5 jours!

Issue with AI components 2024-04-25 13:54–18:00 CEST

3 services concernés:

AI Services / AI Engine
AI Services / Recommendations
AI Services / Search

Aucun événement pour 6 jours!

Issue with AI components 2024-04-19 12:31–15:29 CEST

3 services concernés:

AI Services / AI Engine
AI Services / Recommendations
AI Services / Search

Aucun événement pour 29 jours!

Email campaigns issues 2024-03-19 15:44–2024-03-20 21:38 CET

Core Services / Emails

Aucun événement pour 20 jours!

Dynamic Content Service Degradation 2024-02-29 17:44–19:13 CET

Core Services / Dynamic Content

Platform Maintenance 2024-02-28 22:00–2024-02-29 01:00 CET

12 services concernés:

Portal / Portal - availibility
Infrastructure - Zone II / Event Tracker
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS
Core Services / Dynamic Content
Infrastructure - Zone I / Event Tracker
Automation - Zone A / Statistics
Automation - Zone B / Statistics
Automation - Zone C / Statistics

Aucun événement pour 28 jours!

Issue with journey and events processing in Automation 2024-01-31 18:10–19:41 CET

Automation - Zone A / Journey and events processing

Aucun événement pour 10 jours!

Possible delays in sending messages due to issues reported by MS Azure 2024-01-21 06:01–10:33 CET

2 services concernés:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication

Aucun événement pour environ 2 mois!

Investigating Issue with Terrarium Database 2023-11-30 11:43–12:09 CET

6 services concernés:

Loyalty & Engagement / Promotions For Client
Automation - Zone A / Audience
Automation - Zone A / Profile Filter
Automation - Zone A / Send Event
Automation - Zone B / Audience
Automation - Zone C / Audience