History

99.997% Uptime

Outage Nov 21, 2024 7:20 AM–7:33 AM CET

Infrastructure - Zone I / Communication

Outage Nov 20, 2024 5:02 PM–5:32 PM CET

Infrastructure - Zone I / Communication

Intermittent Service Nov 20, 2024 2:49 PM–3:11 PM CET

Core Services / Emails

Outage Nov 20, 2024 1:26 PM–1:43 PM CET

Infrastructure - Zone I / Communication

Intermittent Service Nov 19, 2024 4:09 PM–4:16 PM CET

Automation - Zone A / Jinjava processing engine

Degraded Service Nov 19, 2024 4:11 PM–4:13 PM CET

Automation - Zone A / Profile Filter

No events for 4 days!

Outage Nov 14, 2024 5:12 PM–5:31 PM CET

Infrastructure - Zone I / Communication

Outage Nov 14, 2024 3:56 AM–3:57 AM CET

Core Services / Content Provider

No events for 5 days!

Displaying of statistics in recommendation and search, training predictions Nov 8, 2024 5:42 PM–9:35 PM CET

2 Affected Services:

AI Services / Recommendations
AI Services / Search

Outage Nov 8, 2024 4:04 AM–4:05 AM CET

Core Services / Content Provider

No events for 1 day!

Issue with Emails and Automation Module Nov 6, 2024 1:48 PM–2:34 PM CET

2 Affected Services:

Core Services / Emails
Infrastructure - Zone I / Communication

No events for 5 days!

Scheduled Database Maintenance Notification Nov 1, 2024 1:00 AM–5:00 AM CET

7 Affected Services:

Core Services / Analytics
Core Services / Emails
Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
AI Services / AI Engine
AI Services / Recommendations
AI Services / Search

No events for 2 days!

Degraded Service Oct 29, 2024 7:32 PM–8:50 PM CET

Automation - Zone A / Jinjava processing engine

No events for 4 days!

Degraded Service Oct 25, 2024 5:14 PM–5:40 PM CEST

Automation - Zone B / Webhooks

No events for 1 day!

Degraded Service Oct 24, 2024 8:43 AM–8:51 AM CEST

Core Services / Analytics

Degraded Service Oct 23, 2024 4:21 PM–4:42 PM CEST

Core Services / Analytics

No events for 2 days!

Degraded Service Oct 21, 2024 12:55 PM–1:54 PM CEST

Core Services / Emails

No events for 4 days!

Scheduled Service Maintenance Notification Oct 17, 2024 1:00 AM–4:00 AM CEST

12 Affected Services:

Core Services / Analytics
Core Services / Dynamic Content
Core Services / Emails
Core Services / Client Export
Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
AI Services / AI Engine
AI Services / Recommendations
AI Services / Search
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem

No events for 16 days!

Dashboards loading issue Sep 30, 2024 11:30 AM–11:46 AM CEST

Core Services / Analytics

No events for 17 days!

Temporary Issues with recommendations statistics and predictions Sep 12, 2024 11:30 AM–3:35 PM CEST

2 Affected Services:

AI Services / Recommendations
AI Services / Search

Scheduled Maintenance Notification (Vouchers - September 11th) Sep 11, 2024 11:00 PM–Sep 12, 2024 1:00 AM CEST

2 Affected Services:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication

No events for 6 days!

Issue with promotion module Sep 5, 2024 5:16 PM–6:03 PM CEST

4 Affected Services:

Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS

No events for 1 day!

Vouchers Maintenance (August 28th) Aug 22, 2024 11:52 PM–Sep 3, 2024 6:54 PM CEST

2 Affected Services:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication

No events for 6 days!

Issue with profile conversion Aug 28, 2024 11:14 AM–11:44 AM CEST

3 Affected Services:

Core Services / Analytics
Infrastructure - Zone I / Communication
Automation - Zone A / Audience

No events for 2 days!

Issue with automation statistics and communication module Aug 25, 2024 6:29 PM–6:52 PM CEST

5 Affected Services:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
Automation - Zone A / Statistics
Automation - Zone B / Statistics
Automation - Zone C / Statistics

No events for 10 days!

Possible delays in CRM synchronization Aug 14, 2024 4:48 PM–6:53 PM CEST

2 Affected Services:

Automation - Zone A / Audience
Automation - Zone A / Profile Filter

No events for 15 days!

Microsoft Azure technical issues Jul 30, 2024 3:26 PM CEST

Portal / Portal - availibility

Issue with Terrarium database Jul 29, 2024 11:08 AM–4:05 PM CEST

3 Affected Services:

Core Services / Analytics
Core Services / Content Provider
Loyalty & Engagement / Promotions For Client

Issue with AI statistics and prediction models Jul 29, 2024 3:28 PM CEST

3 Affected Services:

AI Services / AI Engine
AI Services / Recommendations
AI Services / Search

No events for 4 days!

Issue with Terrarium Database Jul 25, 2024 2:24 PM–3:00 PM CEST

3 Affected Services:

Core Services / Analytics
Core Services / Client Export
Loyalty & Engagement / Promotions For Client

No events for about 1 month!

Scheduled Maintenance Notification Jun 11, 2024 1:00 AM–1:59 AM CEST

4 Affected Services:

Infrastructure - Zone II / Event Tracker
Clients / Registration
Clients / Account Management
Infrastructure - Zone I / Event Tracker

No events for about 1 month!

Scheduled Service Maintenance May 1, 2024 1:00 AM–3:00 AM CEST

4 Affected Services:

Infrastructure - Zone II / Event Tracker
Infrastructure - Zone II / Communication
Infrastructure - Zone I / Communication
Infrastructure - Zone I / Event Tracker

Issue with AI components Apr 30, 2024 3:51 PM–7:24 PM CEST

2 Affected Services:

AI Services / AI Engine
AI Services / Recommendations

No events for 5 days!

Issue with AI components Apr 25, 2024 1:54 PM–6:00 PM CEST

3 Affected Services:

AI Services / AI Engine
AI Services / Recommendations
AI Services / Search

No events for 6 days!

Issue with AI components Apr 19, 2024 12:31 PM–3:29 PM CEST

3 Affected Services:

AI Services / AI Engine
AI Services / Recommendations
AI Services / Search

No events for 29 days!

Email campaigns issues Mar 19, 2024 3:44 PM–Mar 20, 2024 9:38 PM CET

Core Services / Emails

No events for 20 days!

Dynamic Content Service Degradation Feb 29, 2024 5:44 PM–7:13 PM CET

Core Services / Dynamic Content

Platform Maintenance Feb 28, 2024 10:00 PM–Feb 29, 2024 1:00 AM CET

12 Affected Services:

Portal / Portal - availibility
Infrastructure - Zone II / Event Tracker
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS
Core Services / Dynamic Content
Infrastructure - Zone I / Event Tracker
Automation - Zone A / Statistics
Automation - Zone B / Statistics
Automation - Zone C / Statistics

No events for 28 days!

Issue with journey and events processing in Automation Jan 31, 2024 6:10 PM–7:41 PM CET

Automation - Zone A / Journey and events processing

No events for 10 days!

Possible delays in sending messages due to issues reported by MS Azure Jan 21, 2024 6:01 AM–10:33 AM CET

2 Affected Services:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication

No events for about 2 months!

Investigating Issue with Terrarium Database Nov 30, 2023 11:43 AM–12:09 PM CET

6 Affected Services:

Loyalty & Engagement / Promotions For Client
Automation - Zone A / Audience
Automation - Zone A / Profile Filter
Automation - Zone A / Send Event
Automation - Zone B / Audience
Automation - Zone C / Audience