History

99.997% Uptime

Degraded Service Jul 2, 2025 12:17 AM–12:18 AM CEST

AI Services / Recommendations

Outage Jul 1, 2025 8:22 AM–8:24 AM CEST

Core Services / Analytics

Issue with Search and Recommendations modules Jun 30, 2025 1:06 PM–1:22 PM CEST

2 Affected Services:

AI Services / Recommendations
AI Services / Search

Outage Jun 30, 2025 12:27 PM–12:53 PM CEST

AI Services / Recommendations

Outage Jun 30, 2025 12:27 PM–12:53 PM CEST

AI Services / Search

Degraded Service Jun 30, 2025 12:43 PM–12:51 PM CEST

Automation - Zone A / Jinjava processing engine

Degraded Service Jun 29, 2025 10:31 PM–10:45 PM CEST

Core Services / Dynamic Content

Outage Jun 29, 2025 10:30 PM–10:37 PM CEST

Infrastructure - Zone I / Event Tracker

Outage Jun 29, 2025 10:31 PM–10:34 PM CEST

Infrastructure - Zone II / Event Tracker

No events for 5 days!

Outage Jun 24, 2025 5:15 PM–6:22 PM CEST

Data Transformation / Batch operations

Outage Jun 24, 2025 4:44 PM–5:04 PM CEST

Data Transformation / Batch operations

Degraded Service Jun 24, 2025 1:31 PM–1:34 PM CEST

Core Services / Analytics

Outage Jun 23, 2025 3:51 PM–4:45 PM CEST

Data Transformation / Batch operations

Outage Jun 23, 2025 3:35 PM–3:39 PM CEST

Data Transformation / Batch operations

Outage Jun 23, 2025 12:27 PM–12:39 PM CEST

Data Transformation / Batch operations

No events for 5 days!

Outage Jun 18, 2025 4:15 AM–4:32 AM CEST

Automation - Zone A / Profile Filter

Degraded Service Jun 18, 2025 4:17 AM–4:27 AM CEST

Automation - Zone A / Jinjava processing engine

No events for 2 days!

Outage Jun 15, 2025 8:26 PM–8:27 PM CEST

Core Services / Content Provider

No events for 3 days!

Outage Jun 12, 2025 12:20 PM–12:23 PM CEST

AI Services / Recommendations

No events for 3 days!

Degraded Service Jun 8, 2025 8:19 PM–8:20 PM CEST

AI Services / Recommendations

No events for 2 days!

EmailLabs – Scheduled Maintenance – June 10, 2025 Jun 6, 2025 1:02 PM CEST

Core Services / Emails

Degraded Service Jun 5, 2025 6:21 PM–6:22 PM CEST

AI Services / Recommendations

Outage Jun 5, 2025 12:34 PM–12:39 PM CEST

Core Services / Emails

No events for about 1 month!

Outage May 5, 2025 3:32 PM–3:51 PM CEST

Automation - Zone B / Profile Update

No events for about 1 month!

Outage Apr 4, 2025 11:41 AM–12:04 PM CEST

Core Services / Emails

Intermittent Service Apr 3, 2025 3:08 PM–5:16 PM CEST

Automation - Zone A / Profile Update

No events for 6 days!

Issue with imports andu updates Mar 27, 2025 3:17 PM–4:44 PM CET

2 Affected Services:

Core Services / Imports
Automation - Zone A / Profile Update

No events for about 1 month!

Delays in processing clients update Feb 19, 2025 5:36 PM–7:03 PM CET

5 Affected Services:

Core Services / Imports
Clients / Registration
Automation - Zone A / Profile Update
Automation - Zone B / Profile Update
Automation - Zone C / Profile Update

No events for 5 days!

Issue with tracker Feb 14, 2025 5:47 PM–6:01 PM CET

5 Affected Services:

Infrastructure - Zone II / Event Tracker
Infrastructure - Zone II / Communication
Core Services / Dynamic Content
Infrastructure - Zone I / Communication
Infrastructure - Zone I / Event Tracker

No events for 8 days!

Issue with Automation Module Feb 6, 2025 5:04 PM–5:18 PM CET

3 Affected Services:

Automation - Zone A / Audience
Automation - Zone B / Audience
Automation - Zone C / Audience

No events for 7 days!

CRM issues Jan 30, 2025 11:47 AM–12:40 PM CET

Core Services / Client Export

No events for 14 days!

Terrarium database issues Jan 16, 2025 3:29 AM–4:44 AM CET

7 Affected Services:

Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS
Core Services / Analytics
Core Services / Client Export

No events for about 2 months!

Displaying of statistics in recommendation and search, training predictions Nov 21, 2024 9:55 PM–11:17 PM CET

2 Affected Services:

AI Services / Recommendations
AI Services / Search

No events for 13 days!

Displaying of statistics in recommendation and search, training predictions Nov 8, 2024 5:42 PM–9:35 PM CET

2 Affected Services:

AI Services / Recommendations
AI Services / Search

No events for 2 days!

Issue with Emails and Automation Module Nov 6, 2024 1:48 PM–2:34 PM CET

2 Affected Services:

Core Services / Emails
Infrastructure - Zone I / Communication

No events for 5 days!

Scheduled Database Maintenance Notification Nov 1, 2024 1:00 AM–5:00 AM CET

7 Affected Services:

Core Services / Analytics
Core Services / Emails
Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
AI Services / AI Engine
AI Services / Recommendations
AI Services / Search

No events for 15 days!

Scheduled Service Maintenance Notification Oct 17, 2024 1:00 AM–4:00 AM CEST

12 Affected Services:

Core Services / Analytics
Core Services / Dynamic Content
Core Services / Emails
Core Services / Client Export
Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
AI Services / AI Engine
AI Services / Recommendations
AI Services / Search
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem

No events for 16 days!

Dashboards loading issue Sep 30, 2024 11:30 AM–11:46 AM CEST

Core Services / Analytics

No events for 17 days!

Temporary Issues with recommendations statistics and predictions Sep 12, 2024 11:30 AM–3:35 PM CEST

2 Affected Services:

AI Services / Recommendations
AI Services / Search

Scheduled Maintenance Notification (Vouchers - September 11th) Sep 11, 2024 11:00 PM–Sep 12, 2024 1:00 AM CEST

2 Affected Services:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication

No events for 6 days!

Issue with promotion module Sep 5, 2024 5:16 PM–6:03 PM CEST

4 Affected Services:

Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS

No events for 1 day!

Vouchers Maintenance (August 28th) Aug 22, 2024 11:52 PM–Sep 3, 2024 6:54 PM CEST

2 Affected Services:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication

No events for 6 days!

Issue with profile conversion Aug 28, 2024 11:14 AM–11:44 AM CEST

3 Affected Services:

Core Services / Analytics
Infrastructure - Zone I / Communication
Automation - Zone A / Audience

No events for 2 days!

Issue with automation statistics and communication module Aug 25, 2024 6:29 PM–6:52 PM CEST

5 Affected Services:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
Automation - Zone A / Statistics
Automation - Zone B / Statistics
Automation - Zone C / Statistics

No events for 10 days!

Possible delays in CRM synchronization Aug 14, 2024 4:48 PM–6:53 PM CEST

2 Affected Services:

Automation - Zone A / Audience
Automation - Zone A / Profile Filter

No events for 15 days!

Microsoft Azure technical issues Jul 30, 2024 3:26 PM CEST

Portal / Portal - availibility

Issue with Terrarium database Jul 29, 2024 11:08 AM–4:05 PM CEST

3 Affected Services:

Core Services / Analytics
Core Services / Content Provider
Loyalty & Engagement / Promotions For Client

Issue with AI statistics and prediction models Jul 29, 2024 3:28 PM CEST

3 Affected Services:

AI Services / AI Engine
AI Services / Recommendations
AI Services / Search

No events for 4 days!

Issue with Terrarium Database Jul 25, 2024 2:24 PM–3:00 PM CEST

3 Affected Services:

Core Services / Analytics
Core Services / Client Export
Loyalty & Engagement / Promotions For Client