History

99.917% Uptime

No events for 1 day!

Outage Apr 23, 2024 9:59 AM–10:00 AM CEST

Infrastructure - Zone I / Communication

Degraded Service Apr 23, 2024 3:04 AM–3:05 AM CEST

Infrastructure - Zone II / Communication

Degraded Service Apr 23, 2024 3:03 AM–3:04 AM CEST

Infrastructure - Zone I / Communication

Degraded Service Apr 23, 2024 2:59 AM–3:00 AM CEST

Infrastructure - Zone II / Communication

Outage Apr 22, 2024 2:53 PM–2:54 PM CEST

Data Transformation / Batch operations

Degraded Service Apr 22, 2024 2:44 PM–2:45 PM CEST

Data Transformation / Batch operations

Intermittent Service Apr 22, 2024 2:20 PM–2:29 PM CEST

Data Transformation / Batch operations

Outage Apr 22, 2024 2:06 PM–2:10 PM CEST

Data Transformation / Batch operations

Outage Apr 22, 2024 1:16 PM–1:18 PM CEST

Data Transformation / Batch operations

Outage Apr 22, 2024 1:01 PM–1:05 PM CEST

Data Transformation / Batch operations

No events for 1 day!

Outage Apr 21, 2024 8:54 AM–8:56 AM CEST

Infrastructure - Zone I / Communication

No events for 1 day!

Intermittent Service Apr 20, 2024 7:37 AM–8:27 AM CEST

Automation - Zone C / Statistics

Intermittent Service Apr 20, 2024 7:36 AM–8:26 AM CEST

Automation - Zone B / Statistics

Intermittent Service Apr 20, 2024 7:36 AM–8:26 AM CEST

Automation - Zone A / Statistics

Issue with AI components Apr 19, 2024 12:31 PM–3:29 PM CEST

3 Affected Services:

AI Services / AI Engine
AI Services / Recommendations
AI Services / Search

Outage Apr 19, 2024 10:26 AM–10:27 AM CEST

Infrastructure - Zone I / Communication

No events for 4 days!

Outage Apr 14, 2024 11:21 AM–11:25 AM CEST

Infrastructure - Zone I / Communication

No events for 4 days!

Outage Apr 9, 2024 1:27 PM–1:38 PM CEST

Loyalty & Engagement / Promotions Redeem

Intermittent Service Apr 9, 2024 1:26 PM–1:38 PM CEST

Loyalty & Engagement / Promotions For Client

Outage Apr 9, 2024 1:30 PM–1:38 PM CEST

Core Services / Content Provider

Outage Apr 9, 2024 1:30 PM–1:33 PM CEST

Loyalty & Engagement / Promotions for POS

Outage Apr 8, 2024 3:57 PM–4:17 PM CEST

Loyalty & Engagement / Promotions Redeem

Intermittent Service Apr 8, 2024 3:55 PM–4:16 PM CEST

Loyalty & Engagement / Promotions For Client

Degraded Service Apr 8, 2024 4:15 PM–4:16 PM CEST

Core Services / Content Provider

Intermittent Service Apr 8, 2024 2:17 PM–2:24 PM CEST

Loyalty & Engagement / Promotions Redeem

No events for 1 day!

Degraded Service Apr 7, 2024 4:32 AM–4:33 AM CEST

Automation - Zone A / Profile Filter

Outage Apr 7, 2024 4:09 AM–4:33 AM CEST

Core Services / Content Provider

Outage Apr 7, 2024 4:05 AM–4:31 AM CEST

Loyalty & Engagement / Promotions For Client

Outage Apr 7, 2024 4:26 AM–4:31 AM CEST

Loyalty & Engagement / Promotions for POS

Intermittent Service Apr 7, 2024 4:08 AM–4:21 AM CEST

Core Services / Analytics

Outage Apr 7, 2024 4:06 AM–4:16 AM CEST

Loyalty & Engagement / Promotions for POS

Degraded Service Apr 7, 2024 4:03 AM–4:04 AM CEST

Infrastructure - Zone II / Communication

Degraded Service Apr 7, 2024 4:02 AM–4:03 AM CEST

Infrastructure - Zone I / Communication

No events for 1 day!

Outage Apr 5, 2024 9:06 AM–9:08 AM CEST

Data Transformation / Batch operations

Outage Apr 5, 2024 8:57 AM–8:58 AM CEST

Data Transformation / Batch operations

Outage Apr 5, 2024 8:44 AM–8:49 AM CEST

Data Transformation / Batch operations

No events for 1 day!

Outage Apr 4, 2024 6:35 AM–6:36 AM CEST

Data Transformation / Batch operations

Outage Apr 4, 2024 6:12 AM–6:17 AM CEST

Data Transformation / Batch operations

Outage Apr 3, 2024 5:29 PM–5:30 PM CEST

Data Transformation / Batch operations

Intermittent Service Apr 3, 2024 11:10 AM–11:17 AM CEST

AI Services / Recommendations

Degraded Service Apr 3, 2024 8:57 AM–8:58 AM CEST

Infrastructure - Zone I / Event Tracker

Outage Apr 2, 2024 9:34 PM–9:38 PM CEST

Data Transformation / Batch operations

Intermittent Service Apr 2, 2024 9:01 PM–9:14 PM CEST

Data Transformation / Batch operations

Outage Apr 2, 2024 8:50 PM–8:51 PM CEST

Data Transformation / Batch operations

Outage Apr 2, 2024 8:30 PM–8:32 PM CEST

Data Transformation / Batch operations

Outage Apr 2, 2024 8:21 PM–8:23 PM CEST

Data Transformation / Batch operations

Outage Apr 2, 2024 7:45 PM–7:48 PM CEST

Data Transformation / Batch operations

Outage Apr 2, 2024 7:35 PM–7:39 PM CEST

Data Transformation / Batch operations

No events for 3 days!

Intermittent Service Mar 30, 2024 11:32 AM–11:38 AM CET

AI Services / Recommendations

Intermittent Service Mar 29, 2024 11:14 PM–11:18 PM CET

Clients / Login

No events for 5 days!

Intermittent Service Mar 24, 2024 8:51 PM–9:19 PM CET

Automation - Zone A / Webhooks

Outage Mar 24, 2024 11:52 AM–12:01 PM CET

Infrastructure - Zone I / Communication

No events for 3 days!

Email campaigns issues Mar 19, 2024 3:44 PM–Mar 20, 2024 9:38 PM CET

Core Services / Emails

No events for 4 days!

Degraded Service Mar 16, 2024 5:04 PM–5:07 PM CET

AI Services / Search

No events for 2 days!

Degraded Service Mar 13, 2024 10:37 PM–10:38 PM CET

Automation - Zone A / Profile Filter

Outage Mar 13, 2024 3:46 AM–3:47 AM CET

Core Services / Content Provider

No events for 1 day!

Degraded Service Mar 12, 2024 2:03 AM–2:04 AM CET

Infrastructure - Zone II / Communication

Degraded Service Mar 12, 2024 2:02 AM–2:03 AM CET

Infrastructure - Zone I / Communication

Degraded Service Mar 11, 2024 2:04 AM–2:06 AM CET

Infrastructure - Zone II / Communication

No events for 1 day!

Intermittent Service Mar 9, 2024 12:40 PM–12:48 PM CET

AI Services / Recommendations

No events for 1 day!

Degraded Service Mar 8, 2024 2:11 AM–2:12 AM CET

Automation - Zone A / Jinjava processing engine

Degraded Service Mar 8, 2024 2:00 AM–2:02 AM CET

Infrastructure - Zone II / Communication

Degraded Service Mar 8, 2024 2:00 AM–2:01 AM CET

Infrastructure - Zone I / Communication

Intermittent Service Mar 7, 2024 11:09 PM–11:26 PM CET

Automation - Zone A / Journey and events processing

Degraded Service Mar 7, 2024 3:12 PM–3:25 PM CET

Core Services / Catalogs

Outage Mar 7, 2024 2:07 PM–2:10 PM CET

Core Services / Catalogs

Outage Mar 7, 2024 2:00 PM–2:05 PM CET

Core Services / Catalogs

Degraded Service Mar 7, 2024 2:06 AM–2:07 AM CET

Infrastructure - Zone II / Communication

Degraded Service Mar 7, 2024 2:05 AM–2:06 AM CET

Infrastructure - Zone I / Communication

Degraded Service Mar 6, 2024 2:07 AM–2:08 AM CET

Infrastructure - Zone I / Communication

No events for 1 day!

Degraded Service Mar 4, 2024 4:13 PM–4:14 PM CET

AI Services / Recommendations

Intermittent Service Mar 4, 2024 2:04 AM–2:12 AM CET

Automation - Zone A / Profile Update

No events for 3 days!

Dynamic Content Service Degradation Feb 29, 2024 5:44 PM–7:13 PM CET

Core Services / Dynamic Content

Degraded Service Feb 29, 2024 11:04 AM–11:06 AM CET

AI Services / Search

Degraded Service Feb 29, 2024 8:01 AM–8:15 AM CET

Loyalty & Engagement / Promotions Points

Degraded Service Feb 29, 2024 1:03 AM–1:12 AM CET

Core Services / Dynamic Content

Platform Maintenance Feb 28, 2024 10:00 PM–Feb 29, 2024 1:00 AM CET

12 Affected Services:

Infrastructure - Zone I / Event Tracker
Infrastructure - Zone II / Event Tracker
Portal / Portal - availibility
Core Services / Dynamic Content
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS
Automation - Zone A / Statistics
Automation - Zone B / Statistics
Automation - Zone C / Statistics

Degraded Service Feb 28, 2024 1:55 PM–1:59 PM CET

AI Services / Search

Outage Feb 28, 2024 10:53 AM–10:56 AM CET

AI Services / Search

Outage Feb 28, 2024 2:25 AM–2:27 AM CET

Data Transformation / Batch operations

Outage Feb 27, 2024 11:22 PM–11:30 PM CET

Data Transformation / Batch operations

No events for 1 day!

Degraded Service Feb 26, 2024 10:25 AM–10:29 AM CET

AI Services / Recommendations

No events for 5 days!

Intermittent Service Feb 20, 2024 3:50 PM–8:35 PM CET

Core Services / Emails

Intermittent Service Feb 20, 2024 1:22 AM–1:25 AM CET

AI Services / Search

No events for 2 days!

Degraded Service Feb 17, 2024 7:32 PM–7:35 PM CET

AI Services / Search

No events for 1 day!

Degraded Service Feb 16, 2024 11:27 AM–11:28 AM CET

AI Services / Search

No events for 3 days!

Intermittent Service Feb 12, 2024 4:56 PM–5:14 PM CET

Automation - Zone A / Profile Filter

Intermittent Service Feb 12, 2024 4:53 PM–5:14 PM CET

Core Services / Analytics

No events for 2 days!

Intermittent Service Feb 10, 2024 4:20 PM–4:36 PM CET

Automation - Zone A / Profile Filter

Intermittent Service Feb 10, 2024 4:24 PM–4:34 PM CET

Core Services / Analytics

Outage Feb 10, 2024 4:18 PM–4:19 PM CET

Core Services / Analytics

Intermittent Service Feb 10, 2024 4:03 PM–4:09 PM CET

Core Services / Analytics

Intermittent Service Feb 9, 2024 11:04 PM–Feb 10, 2024 12:19 AM CET

Automation - Zone A / Profile Filter

Degraded Service Feb 10, 2024 12:05 AM–12:14 AM CET

Automation - Zone B / Profile Filter

Intermittent Service Feb 9, 2024 11:09 PM–Feb 10, 2024 12:14 AM CET

Core Services / Analytics

Degraded Service Feb 9, 2024 11:35 PM–11:45 PM CET

Automation - Zone B / Profile Filter

Outage Feb 9, 2024 11:06 PM–11:07 PM CET

Core Services / Analytics

Degraded Service Feb 9, 2024 11:42 AM–11:45 AM CET

AI Services / Search

No events for 1 day!

Degraded Service Feb 8, 2024 8:03 AM–8:06 AM CET

Core Services / Emails

Degraded Service Feb 7, 2024 8:05 AM–8:08 AM CET

Core Services / Emails

Intermittent Service Feb 7, 2024 3:14 AM–3:38 AM CET

Automation - Zone A / Profile Filter

Outage Feb 7, 2024 3:09 AM–3:35 AM CET

Core Services / Content Provider

Outage Feb 7, 2024 3:20 AM–3:35 AM CET

Core Services / Analytics

Outage Feb 7, 2024 3:06 AM–3:32 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Feb 7, 2024 3:27 AM–3:31 AM CET

Infrastructure - Zone II / Communication

Degraded Service Feb 7, 2024 3:27 AM–3:31 AM CET

Infrastructure - Zone I / Communication

Outage Feb 7, 2024 3:28 AM–3:29 AM CET

Loyalty & Engagement / Promotions for POS

Outage Feb 7, 2024 3:08 AM–3:11 AM CET

Loyalty & Engagement / Promotions for POS

Degraded Service Feb 7, 2024 3:03 AM–3:05 AM CET

Infrastructure - Zone I / Communication

Degraded Service Feb 7, 2024 3:03 AM–3:04 AM CET

Infrastructure - Zone II / Communication

Outage Feb 6, 2024 3:28 PM–3:54 PM CET

Data Transformation / Batch operations

Outage Feb 6, 2024 2:07 PM–2:23 PM CET

Data Transformation / Batch operations

Degraded Service Feb 6, 2024 8:01 AM–8:07 AM CET

Core Services / Emails

No events for 4 days!

Degraded Service Feb 2, 2024 8:00 AM–8:01 AM CET

Core Services / Emails

No events for 1 day!

Intermittent Service Feb 1, 2024 7:19 AM–7:28 AM CET

Core Services / Analytics

Outage Feb 1, 2024 3:41 AM–3:42 AM CET

Core Services / Content Provider

Issue with journey and events processing in Automation Jan 31, 2024 6:10 PM–7:41 PM CET

Automation - Zone A / Journey and events processing

Intermittent Service Jan 31, 2024 6:13 PM–6:37 PM CET

Automation - Zone A / Audience

No events for 1 day!

Degraded Service Jan 30, 2024 8:00 AM–8:05 AM CET

Core Services / Emails

No events for 1 day!

Outage Jan 29, 2024 4:01 AM–4:02 AM CET

Core Services / Content Provider

Degraded Service Jan 29, 2024 2:07 AM–2:09 AM CET

Automation - Zone A / Jinjava processing engine

Degraded Service Jan 29, 2024 1:43 AM–1:44 AM CET

Loyalty & Engagement / Promotions For Client

No events for 1 day!

Degraded Service Jan 27, 2024 9:00 AM–9:02 AM CET

Core Services / Emails

Outage Jan 27, 2024 3:40 AM–3:41 AM CET

Core Services / Content Provider

Degraded Service Jan 27, 2024 3:03 AM–3:04 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Jan 27, 2024 2:03 AM–2:04 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Jan 27, 2024 1:48 AM–1:50 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Jan 26, 2024 8:00 AM–8:10 AM CET

Core Services / Emails

Outage Jan 26, 2024 3:36 AM–3:37 AM CET

Core Services / Content Provider

Degraded Service Jan 26, 2024 1:40 AM–1:41 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Jan 25, 2024 8:01 AM–8:07 AM CET

Core Services / Emails

Degraded Service Jan 25, 2024 2:03 AM–2:04 AM CET

Infrastructure - Zone I / Communication

Degraded Service Jan 24, 2024 8:01 AM–8:08 AM CET

Core Services / Emails

Degraded Service Jan 24, 2024 3:27 AM–3:30 AM CET

Loyalty & Engagement / Promotions For Client

Outage Jan 24, 2024 3:21 AM–3:22 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Jan 24, 2024 2:06 AM–2:07 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Jan 24, 2024 1:45 AM–1:47 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Jan 24, 2024 1:37 AM–1:39 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Jan 23, 2024 8:00 AM–8:05 AM CET

Core Services / Emails

Degraded Service Jan 23, 2024 2:12 AM–2:15 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Jan 23, 2024 1:40 AM–1:43 AM CET

Loyalty & Engagement / Promotions For Client

Outage Jan 22, 2024 1:58 PM–2:54 PM CET

Core Services / Analytics

Degraded Service Jan 22, 2024 2:47 AM–2:48 AM CET

Loyalty & Engagement / Promotions For Client

Outage Jan 21, 2024 5:24 PM–5:25 PM CET

Data Transformation / Batch operations

Possible delays in sending messages due to issues reported by MS Azure Jan 21, 2024 6:01 AM–10:33 AM CET

2 Affected Services:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication

Outage Jan 21, 2024 5:01 AM–5:02 AM CET

Core Services / Content Provider

Degraded Service Jan 21, 2024 2:07 AM–2:09 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Jan 21, 2024 1:37 AM–1:40 AM CET

Loyalty & Engagement / Promotions For Client

Outage Jan 20, 2024 3:37 AM–3:38 AM CET

Core Services / Content Provider

Degraded Service Jan 20, 2024 2:53 AM–2:55 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Jan 20, 2024 2:26 AM–2:27 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Jan 20, 2024 2:18 AM–2:20 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Jan 20, 2024 2:01 AM–2:04 AM CET

Loyalty & Engagement / Promotions For Client

Intermittent Service Jan 19, 2024 3:01 AM–8:48 AM CET

Core Services / Emails

Degraded Service Jan 19, 2024 1:59 AM–2:00 AM CET

Loyalty & Engagement / Promotions For Client

Intermittent Service Jan 18, 2024 2:38 PM–3:21 PM CET

Core Services / Emails

Degraded Service Jan 18, 2024 1:50 AM–1:51 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Jan 18, 2024 1:38 AM–1:39 AM CET

Loyalty & Engagement / Promotions For Client

Outage Jan 17, 2024 8:14 PM–9:57 PM CET

Data Transformation / Batch operations

Degraded Service Jan 17, 2024 8:00 AM–8:01 AM CET

Core Services / Emails

Outage Jan 17, 2024 3:49 AM–3:50 AM CET

Core Services / Content Provider

Degraded Service Jan 17, 2024 2:19 AM–2:23 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Jan 17, 2024 1:59 AM–2:02 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Jan 16, 2024 8:02 AM–8:03 AM CET

Core Services / Emails

Intermittent Service Jan 16, 2024 1:02 AM–2:31 AM CET

Automation - Zone A / Profile Filter

Degraded Service Jan 16, 2024 2:07 AM–2:25 AM CET

Core Services / Analytics

Degraded Service Jan 16, 2024 1:59 AM–2:00 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Jan 16, 2024 1:42 AM–1:47 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Jan 16, 2024 1:12 AM–1:36 AM CET

Core Services / Analytics

Outage Jan 16, 2024 12:38 AM–12:39 AM CET

Core Services / Analytics

No events for 1 day!

Outage Jan 14, 2024 8:08 AM–8:10 AM CET

Core Services / Content Provider

Degraded Service Jan 14, 2024 8:06 AM–8:07 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Jan 14, 2024 1:57 AM–1:58 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Jan 14, 2024 1:47 AM–1:50 AM CET

Loyalty & Engagement / Promotions For Client

Intermittent Service Jan 13, 2024 9:00 AM–9:36 AM CET

Core Services / Emails

Degraded Service Jan 13, 2024 8:05 AM–8:06 AM CET

Automation - Zone C / Profile Filter

Degraded Service Jan 13, 2024 2:57 AM–2:59 AM CET

Loyalty & Engagement / Promotions For Client

Intermittent Service Jan 12, 2024 6:16 PM–6:27 PM CET

Infrastructure - Zone II / Event Tracker

Degraded Service Jan 12, 2024 1:40 AM–1:41 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Jan 11, 2024 2:05 AM–2:07 AM CET

Loyalty & Engagement / Promotions For Client

Outage Jan 10, 2024 9:57 AM–10:07 AM CET

Data Transformation / Batch operations

Degraded Service Jan 10, 2024 2:45 AM–2:46 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Jan 10, 2024 1:56 AM–1:59 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Jan 9, 2024 8:00 AM–8:05 AM CET

Core Services / Emails

Degraded Service Jan 9, 2024 1:50 AM–1:51 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Jan 8, 2024 4:57 PM–4:59 PM CET

AI Services / Search

Degraded Service Jan 8, 2024 2:03 AM–2:05 AM CET

Loyalty & Engagement / Promotions For Client

Outage Jan 7, 2024 11:33 PM–11:34 PM CET

Core Services / Content Provider

No events for 1 day!

Degraded Service Jan 6, 2024 8:59 AM–9:03 AM CET

Core Services / Emails

No events for 1 day!

Degraded Service Jan 5, 2024 2:07 AM–2:08 AM CET

Loyalty & Engagement / Promotions For Client

No events for 1 day!

Intermittent Service Jan 4, 2024 1:37 AM–1:48 AM CET

Core Services / Analytics

Degraded Service Jan 3, 2024 12:18 PM–12:50 PM CET

Automation - Zone B / Journey and events processing

Degraded Service Jan 3, 2024 7:59 AM–8:01 AM CET

Core Services / Emails

Intermittent Service Jan 3, 2024 2:44 AM–3:24 AM CET

Automation - Zone B / Profile Filter

Intermittent Service Jan 3, 2024 1:46 AM–2:41 AM CET

Automation - Zone B / Profile Filter

Degraded Service Jan 3, 2024 1:18 AM–1:22 AM CET

AI Services / Search

No events for 2 days!

Degraded Service Dec 31, 2023 7:44 PM–7:47 PM CET

AI Services / Search

Intermittent Service Dec 31, 2023 3:32 PM–4:46 PM CET

Core Services / Content Provider

Intermittent Service Dec 31, 2023 4:02 PM–4:43 PM CET

Loyalty & Engagement / Promotions For Client

Intermittent Service Dec 31, 2023 4:02 PM–4:43 PM CET

Loyalty & Engagement / Promotions for POS

No events for 2 days!

Degraded Service Dec 29, 2023 8:00 AM–8:03 AM CET

Core Services / Emails

Outage Dec 28, 2023 8:44 AM–8:46 AM CET

Core Services / Analytics

Outage Dec 28, 2023 8:37 AM–8:38 AM CET

Core Services / Analytics

Degraded Service Dec 28, 2023 7:06 AM–7:07 AM CET

Automation - Zone B / Audience

Degraded Service Dec 27, 2023 1:13 PM–1:14 PM CET

Automation - Zone C / Profile Filter

Degraded Service Dec 27, 2023 12:59 PM–1:14 PM CET

Automation - Zone B / Profile Filter

Degraded Service Dec 27, 2023 1:03 PM–1:14 PM CET

Core Services / Analytics

Degraded Service Dec 27, 2023 12:45 PM–12:50 PM CET

Automation - Zone B / Profile Filter

Outage Dec 27, 2023 8:09 AM–8:10 AM CET

Core Services / Content Provider

No events for 1 day!

Outage Dec 25, 2023 5:07 PM–5:10 PM CET

Core Services / Content Provider

Degraded Service Dec 25, 2023 1:57 AM–1:58 AM CET

Loyalty & Engagement / Promotions For Client

No events for 1 day!

Degraded Service Dec 23, 2023 2:18 AM–2:19 AM CET

Loyalty & Engagement / Promotions For Client

Outage Dec 22, 2023 10:33 AM–10:39 AM CET

AI Services / Search

Degraded Service Dec 22, 2023 1:54 AM–1:56 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Dec 21, 2023 8:01 AM–8:06 AM CET

Core Services / Emails

Degraded Service Dec 20, 2023 8:00 AM–8:06 AM CET

Core Services / Emails

Degraded Service Dec 19, 2023 8:00 AM–8:08 AM CET

Core Services / Emails

Degraded Service Dec 19, 2023 2:05 AM–2:06 AM CET

Loyalty & Engagement / Promotions For Client

Outage Dec 18, 2023 5:43 PM–7:30 PM CET

AI Services / Search

No events for 1 day!

Degraded Service Dec 17, 2023 2:13 AM–2:15 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Dec 16, 2023 9:02 AM–9:04 AM CET

Core Services / Emails

Degraded Service Dec 16, 2023 1:54 AM–1:56 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Dec 16, 2023 1:31 AM–1:35 AM CET

Core Services / Analytics

Degraded Service Dec 15, 2023 8:18 AM–9:02 AM CET

Automation - Zone B / Journey and events processing

Degraded Service Dec 15, 2023 1:56 AM–1:57 AM CET

Loyalty & Engagement / Promotions For Client

Outage Dec 14, 2023 10:01 PM–10:12 PM CET

AI Services / Search

Outage Dec 14, 2023 6:20 PM–6:26 PM CET

Data Transformation / Batch operations

Degraded Service Dec 14, 2023 6:10 PM–6:19 PM CET

Automation - Zone B / Journey and events processing

Outage Dec 14, 2023 6:06 PM–6:13 PM CET

Data Transformation / Batch operations

Outage Dec 14, 2023 6:05 PM–6:11 PM CET

Automation - Zone B / Audience

Degraded Service Dec 14, 2023 2:37 AM–2:38 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Dec 13, 2023 8:23 AM–8:43 AM CET

Automation - Zone B / Journey and events processing

Degraded Service Dec 13, 2023 8:12 AM–8:20 AM CET

Automation - Zone B / Journey and events processing

Degraded Service Dec 12, 2023 4:06 PM–4:07 PM CET

Core Services / Content Provider

Outage Dec 12, 2023 10:08 AM–10:09 AM CET

Infrastructure - Zone I / Communication

Degraded Service Dec 12, 2023 8:16 AM–9:05 AM CET

Automation - Zone B / Journey and events processing

Degraded Service Dec 12, 2023 8:01 AM–8:04 AM CET

Core Services / Emails

Outage Dec 11, 2023 7:35 PM–7:42 PM CET

Data Transformation / Batch operations

Outage Dec 11, 2023 7:02 PM–7:29 PM CET

Data Transformation / Batch operations

Outage Dec 11, 2023 6:48 PM–6:58 PM CET

Data Transformation / Batch operations

Degraded Service Dec 11, 2023 6:55 PM–6:56 PM CET

Automation - Zone B / Journey and events processing

Degraded Service Dec 11, 2023 6:55 PM–6:56 PM CET

Automation - Zone A / Journey and events processing

Degraded Service Dec 11, 2023 7:15 AM–7:17 AM CET

Automation - Zone B / Journey and events processing

No events for 1 day!

Degraded Service Dec 10, 2023 1:51 AM–1:52 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Dec 9, 2023 9:01 AM–9:02 AM CET

Core Services / Emails

Degraded Service Dec 9, 2023 8:11 AM–8:51 AM CET

Automation - Zone B / Journey and events processing

Outage Dec 9, 2023 1:52 AM–2:03 AM CET

Core Services / Analytics

Degraded Service Dec 8, 2023 9:47 AM–9:50 AM CET

Infrastructure - Zone I / Event Tracker

Degraded Service Dec 8, 2023 9:35 AM–9:36 AM CET

Infrastructure - Zone I / Event Tracker

Outage Dec 7, 2023 3:15 PM–3:44 PM CET

AI Services / Search

Outage Dec 7, 2023 9:56 AM–10:01 AM CET

AI Services / Search

Degraded Service Dec 7, 2023 6:11 AM–6:12 AM CET

Loyalty & Engagement / Promotions for POS

Outage Dec 6, 2023 1:10 PM–1:15 PM CET

AI Services / Search

Intermittent Service Dec 6, 2023 12:41 PM–1:02 PM CET

AI Services / Search

No events for 1 day!

Degraded Service Dec 5, 2023 1:58 AM–2:00 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Dec 5, 2023 1:40 AM–1:41 AM CET

Loyalty & Engagement / Promotions For Client

Outage Dec 4, 2023 4:11 PM–4:20 PM CET

Core Services / Analytics

Degraded Service Dec 3, 2023 6:47 PM–6:49 PM CET

AI Services / Search

No events for 1 day!

Degraded Service Dec 2, 2023 2:41 AM–2:42 AM CET

Loyalty & Engagement / Promotions For Client

No events for 1 day!

Intermittent Service Nov 30, 2023 1:23 PM–1:33 PM CET

AI Services / Search

Investigating Issue with Terrarium Database Nov 30, 2023 11:43 AM–12:09 PM CET

6 Affected Services:

Loyalty & Engagement / Promotions For Client
Automation - Zone A / Audience
Automation - Zone A / Profile Filter
Automation - Zone A / Send Event
Automation - Zone B / Audience
Automation - Zone C / Audience

Degraded Service Nov 30, 2023 11:30 AM–11:31 AM CET

Automation - Zone A / Send Event

Outage Nov 30, 2023 11:12 AM–11:21 AM CET

Automation - Zone A / Profile Filter

Outage Nov 30, 2023 11:12 AM–11:21 AM CET

Automation - Zone A / Profile Filter

Degraded Service Nov 30, 2023 1:43 AM–1:44 AM CET

Loyalty & Engagement / Promotions For Client

No events for 3 days!

Degraded Service Nov 26, 2023 3:45 AM–8:10 AM CET

Automation - Zone A / Profile Filter

Degraded Service Nov 26, 2023 3:45 AM–8:10 AM CET

Automation - Zone A / Profile Filter

Intermittent Service Nov 26, 2023 3:07 AM–3:25 AM CET

Automation - Zone A / Profile Filter

Intermittent Service Nov 26, 2023 3:07 AM–3:25 AM CET

Automation - Zone A / Profile Filter

Degraded Service Nov 26, 2023 3:22 AM–3:24 AM CET

Core Services / Analytics

Degraded Service Nov 26, 2023 1:55 AM–1:58 AM CET

Loyalty & Engagement / Promotions For Client

Degraded Service Nov 25, 2023 7:05 AM–7:06 AM CET

Automation - Zone B / Audience

No events for 1 day!

Degraded Service Nov 23, 2023 8:00 AM–8:02 AM CET

Core Services / Emails

No events for 1 day!

Degraded Service Nov 22, 2023 8:01 AM–8:02 AM CET

Core Services / Emails

No events for 1 day!

Degraded Service Nov 20, 2023 11:52 PM–Nov 21, 2023 12:10 AM CET

Core Services / Dynamic Content

Degraded Service Nov 20, 2023 9:05 PM–10:05 PM CET

Core Services / API

Degraded Service Nov 20, 2023 9:05 PM–10:05 PM CET

Core Services / Activities

Intermittent Service Nov 20, 2023 3:32 AM–3:35 AM CET

Core Services / Activities

Degraded Service Nov 20, 2023 1:53 AM–1:55 AM CET

Loyalty & Engagement / Promotions For Client

Outage Nov 19, 2023 8:08 AM–8:10 AM CET

Core Services / Content Provider

Outage Nov 19, 2023 8:05 AM–8:06 AM CET

Loyalty & Engagement / Promotions For Client

Issue with feed imports Nov 18, 2023 6:07 PM–10:43 PM CET

Core Services / Catalogs

No events for 3 days!

Intermittent Service Nov 15, 2023 7:43 AM–7:52 AM CET

AI Services / Recommendations

Degraded Service Nov 14, 2023 12:39 PM–2:00 PM CET

Automation - Zone B / Profile Filter

No events for 1 day!

Outage Nov 13, 2023 5:42 AM–5:59 AM CET

Core Services / Catalogs

No events for 2 days!

Intermittent Service Nov 11, 2023 1:08 AM–1:37 AM CET

Automation - Zone B / Profile Filter

Intermittent Service Nov 11, 2023 1:12 AM–1:35 AM CET

Automation - Zone A / Profile Filter

Intermittent Service Nov 11, 2023 1:12 AM–1:35 AM CET

Automation - Zone A / Profile Filter

Degraded Service Nov 11, 2023 1:22 AM–1:34 AM CET

Core Services / Analytics

Degraded Service Nov 11, 2023 1:04 AM–1:10 AM CET

Core Services / Analytics

Intermittent Service Nov 11, 2023 12:25 AM–12:40 AM CET

Automation - Zone B / Profile Filter

Degraded Service Nov 11, 2023 12:06 AM–12:18 AM CET

Automation - Zone B / Profile Filter

No events for 1 day!

Outage Nov 9, 2023 7:55 PM–8:06 PM CET

Core Services / Analytics

Degraded Service Nov 9, 2023 6:30 PM–6:34 PM CET

Data Transformation / Batch operations

Issue with Terrarium Database Nov 9, 2023 1:45 PM–6:22 PM CET

6 Affected Services:

Core Services / Analytics
Core Services / Content Provider
Core Services / Dynamic Content
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation

Degraded Service Nov 9, 2023 3:48 PM–3:57 PM CET

Automation - Zone B / Profile Filter

Degraded Service Nov 9, 2023 3:00 PM–3:12 PM CET

Automation - Zone B / Profile Filter

Intermittent Service Nov 9, 2023 1:56 PM–3:10 PM CET

Automation - Zone A / Jinjava processing engine

Intermittent Service Nov 9, 2023 2:46 PM–3:08 PM CET

Automation - Zone A / Profile Filter

Intermittent Service Nov 9, 2023 2:46 PM–3:08 PM CET

Automation - Zone A / Profile Filter

Intermittent Service Nov 9, 2023 1:37 PM–2:42 PM CET

Automation - Zone A / Profile Filter

Intermittent Service Nov 9, 2023 1:37 PM–2:42 PM CET

Automation - Zone A / Profile Filter

Intermittent Service Nov 9, 2023 1:30 PM–2:23 PM CET

Automation - Zone B / Profile Filter

Outage Nov 9, 2023 1:32 PM–1:33 PM CET

Core Services / Content Provider

Degraded Service Nov 9, 2023 1:03 PM–1:05 PM CET

Automation - Zone B / Profile Filter

Outage Nov 9, 2023 12:57 PM–1:02 PM CET

Core Services / Analytics

Degraded Service Nov 9, 2023 12:45 PM–12:50 PM CET

Core Services / Content Provider

Degraded Service Nov 9, 2023 12:43 PM–12:49 PM CET

Loyalty & Engagement / Promotions for POS

Database maintenance Nov 9, 2023 1:00 AM–2:00 AM CET

2 Affected Services:

Core Services / Assets
Core Services / Catalogs

Outage Nov 8, 2023 11:14 AM–11:18 AM CET

AI Services / Recommendations

Degraded Service Nov 7, 2023 12:15 PM–12:16 PM CET

Core Services / Analytics

Degraded Service Nov 7, 2023 8:03 AM–8:04 AM CET

Core Services / Emails

Outage Nov 6, 2023 12:13 PM–12:16 PM CET

Core Services / Content Provider

Outage Nov 6, 2023 12:13 PM–12:15 PM CET

Loyalty & Engagement / Promotions for POS

Degraded Service Nov 6, 2023 12:11 PM–12:14 PM CET

Loyalty & Engagement / Promotions For Client

Outage Nov 6, 2023 11:53 AM–11:55 AM CET

Loyalty & Engagement / Promotions For Client

No events for 1 day!

Outage Nov 5, 2023 3:47 AM–3:49 AM CET

Clients / Login

No events for 2 days!

Degraded Service Nov 3, 2023 12:41 AM–1:03 AM CET

AI Services / Recommendations

Outage Nov 3, 2023 12:42 AM–12:46 AM CET

Core Services / Analytics

Intermittent Service Nov 3, 2023 12:06 AM–12:32 AM CET

Automation - Zone B / Profile Filter

Outage Nov 3, 2023 12:12 AM–12:30 AM CET

Core Services / Analytics

Degraded Service Nov 3, 2023 12:25 AM–12:27 AM CET

Core Services / Content Provider

Outage Nov 3, 2023 12:04 AM–12:06 AM CET

Core Services / Analytics

Intermittent Service Nov 2, 2023 11:18 AM–11:32 AM CET

Data Transformation / Buffered operations

No events for 2 days!

Intermittent Service Oct 30, 2023 11:41 AM–1:16 PM CET

Data Transformation / Buffered operations

No events for 1 day!

Outage Oct 28, 2023 6:22 PM–6:42 PM CEST

Data Transformation / Batch operations

Outage Oct 28, 2023 4:20 PM–5:46 PM CEST

Data Transformation / Batch operations

No events for 1 day!

Degraded Service Oct 27, 2023 2:47 PM–2:50 PM CEST

Core Services / Content Provider

Intermittent Service Oct 27, 2023 10:56 AM–11:00 AM CEST

Core Services / Content Provider

Intermittent Service Oct 27, 2023 1:25 AM–1:31 AM CEST

AI Services / Recommendations

Outage Oct 26, 2023 11:46 PM–11:50 PM CEST

AI Services / Recommendations

Outage Oct 26, 2023 11:47 PM–11:50 PM CEST

AI Services / Search

Outage Oct 26, 2023 2:44 PM–2:52 PM CEST

AI Services / Search

Outage Oct 26, 2023 2:17 AM–2:18 AM CEST

Core Services / Content Provider

Degraded Service Oct 25, 2023 7:27 AM–8:18 AM CEST

Automation - Zone C / Profile Update

No events for 2 days!

Degraded Service Oct 22, 2023 9:14 AM–9:49 AM CEST

Core Services / Analytics

Outage Oct 22, 2023 4:20 AM–4:29 AM CEST

Core Services / Analytics

Outage Oct 22, 2023 4:23 AM–4:24 AM CEST

Loyalty & Engagement / Promotions for POS

Outage Oct 22, 2023 4:07 AM–4:12 AM CEST

Loyalty & Engagement / Promotions for POS

No events for 1 day!

Degraded Service Oct 20, 2023 4:22 AM–4:23 AM CEST

Automation - Zone C / Statistics

Degraded Service Oct 20, 2023 4:22 AM–4:23 AM CEST

Automation - Zone B / Statistics

Degraded Service Oct 20, 2023 4:22 AM–4:23 AM CEST

Automation - Zone A / Statistics

Intermittent Service Oct 20, 2023 2:26 AM–2:33 AM CEST

AI Services / Recommendations

Degraded Service Oct 19, 2023 8:50 PM–8:51 PM CEST

AI Services / Search

No events for 2 days!

Intermittent Service Oct 17, 2023 6:08 PM–6:26 PM CEST

Loyalty & Engagement / Promotions For Client

Outage Oct 17, 2023 6:09 PM–6:17 PM CEST

Loyalty & Engagement / Promotions for POS

Degraded Service Oct 17, 2023 6:12 PM–6:16 PM CEST

Core Services / Content Provider

Outage Oct 17, 2023 6:09 PM–6:14 PM CEST

Loyalty & Engagement / Promotions Redeem

Outage Oct 17, 2023 6:09 PM–6:14 PM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Outage Oct 17, 2023 2:47 PM–2:48 PM CEST

Core Services / Content Provider

Outage Oct 17, 2023 2:19 PM–2:20 PM CEST

Core Services / Content Provider

Outage Oct 17, 2023 12:30 PM–12:31 PM CEST

Core Services / Content Provider

Outage Oct 17, 2023 12:16 PM–12:22 PM CEST

Core Services / Content Provider

Outage Oct 17, 2023 12:14 PM–12:20 PM CEST

Loyalty & Engagement / Promotions for POS

Intermittent Service Oct 17, 2023 12:13 PM–12:19 PM CEST

Loyalty & Engagement / Promotions For Client

Outage Oct 17, 2023 10:57 AM–11:03 AM CEST

Core Services / Content Provider

Outage Oct 17, 2023 10:57 AM–11:00 AM CEST

Loyalty & Engagement / Promotions for POS

Intermittent Service Oct 17, 2023 10:55 AM–10:59 AM CEST

Loyalty & Engagement / Promotions For Client

Outage Oct 17, 2023 10:27 AM–10:39 AM CEST

Core Services / Content Provider

Outage Oct 17, 2023 10:32 AM–10:39 AM CEST

Loyalty & Engagement / Promotions For Client

Outage Oct 17, 2023 10:25 AM–10:28 AM CEST

Loyalty & Engagement / Promotions For Client

Outage Oct 17, 2023 10:27 AM–10:28 AM CEST

Loyalty & Engagement / Promotions for POS

Outage Oct 16, 2023 8:17 PM–8:29 PM CEST

Core Services / Content Provider

Outage Oct 16, 2023 8:23 PM–8:26 PM CEST

Loyalty & Engagement / Promotions for POS

Intermittent Service Oct 16, 2023 8:22 PM–8:25 PM CEST

Loyalty & Engagement / Promotions For Client

Outage Oct 16, 2023 8:15 PM–8:18 PM CEST

Loyalty & Engagement / Promotions for POS

Outage Oct 16, 2023 8:09 PM–8:11 PM CEST

Core Services / Content Provider

Outage Oct 16, 2023 8:07 PM–8:08 PM CEST

Loyalty & Engagement / Promotions for POS

Degraded Service Oct 16, 2023 5:12 PM–5:32 PM CEST

Automation - Zone B / Webhooks

Outage Oct 16, 2023 9:11 AM–9:12 AM CEST

Core Services / Content Provider

Outage Oct 16, 2023 8:09 AM–8:11 AM CEST

Core Services / Content Provider

Outage Oct 16, 2023 8:06 AM–8:08 AM CEST

Loyalty & Engagement / Promotions For Client

Outage Oct 16, 2023 8:07 AM–8:08 AM CEST

Loyalty & Engagement / Promotions for POS

Degraded Service Oct 15, 2023 1:55 PM–2:05 PM CEST

Automation - Zone A / Jinjava processing engine

Outage Oct 15, 2023 9:08 AM–9:10 AM CEST

Core Services / Content Provider

Degraded Service Oct 15, 2023 2:00 AM–2:03 AM CEST

AI Services / Search

Outage Oct 15, 2023 1:50 AM–1:51 AM CEST

AI Services / Search

Intermittent Service Oct 14, 2023 9:13 PM–9:44 PM CEST

Loyalty & Engagement / Promotions For Client

Outage Oct 14, 2023 9:33 PM–9:36 PM CEST

Core Services / Content Provider

Outage Oct 14, 2023 9:11 PM–9:35 PM CEST

Loyalty & Engagement / Promotions Redeem

Outage Oct 14, 2023 9:30 PM–9:35 PM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Intermittent Service Oct 14, 2023 9:20 PM–9:35 PM CEST

Loyalty & Engagement / Promotions for POS

Degraded Service Oct 14, 2023 9:22 PM–9:24 PM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Intermittent Service Oct 14, 2023 8:26 PM–8:48 PM CEST

Loyalty & Engagement / Promotions For Client

Intermittent Service Oct 14, 2023 8:32 PM–8:42 PM CEST

Core Services / Content Provider

Outage Oct 14, 2023 8:38 PM–8:40 PM CEST

Loyalty & Engagement / Promotions Redeem

Outage Oct 14, 2023 8:32 PM–8:40 PM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Outage Oct 14, 2023 8:28 PM–8:40 PM CEST

Loyalty & Engagement / Promotions for POS

Outage Oct 14, 2023 8:26 PM–8:31 PM CEST

Loyalty & Engagement / Promotions Redeem

Intermittent Service Oct 14, 2023 7:53 PM–8:14 PM CEST

Loyalty & Engagement / Promotions For Client

Outage Oct 14, 2023 7:51 PM–8:11 PM CEST

Loyalty & Engagement / Promotions Redeem

Intermittent Service Oct 14, 2023 7:59 PM–8:08 PM CEST

Core Services / Content Provider

Outage Oct 14, 2023 7:56 PM–8:06 PM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Outage Oct 14, 2023 7:56 PM–8:06 PM CEST

Loyalty & Engagement / Promotions for POS

Degraded Service Oct 14, 2023 5:07 PM–5:41 PM CEST

Automation - Zone B / Webhooks

Outage Oct 14, 2023 9:02 AM–9:08 AM CEST

Core Services / Content Provider

Degraded Service Oct 13, 2023 6:28 PM–6:30 PM CEST

Loyalty & Engagement / Promotions for POS

Degraded Service Oct 13, 2023 2:16 AM–2:17 AM CEST

AI Services / Recommendations

Degraded Service Oct 12, 2023 2:05 PM–2:06 PM CEST

Infrastructure - Zone I / Communication

Intermittent Service Oct 11, 2023 1:54 PM–7:43 PM CEST

Automation - Zone A / Jinjava processing engine

Issue with Terrarium Database cause by MS Azure malfunction Oct 11, 2023 1:53 PM–7:12 PM CEST

12 Affected Services:

Infrastructure - Zone I / Communication
Core Services / Analytics
Core Services / Dynamic Content
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Automation - Zone A / Audience
Automation - Zone A / Profile Filter
Automation - Zone B / Audience
Automation - Zone B / Profile Filter
Automation - Zone C / Audience
Automation - Zone C / Profile Filter

Degraded Service Oct 11, 2023 3:19 PM–5:28 PM CEST

Automation - Zone C / Jinjava processing engine

Intermittent Service Oct 11, 2023 2:38 PM–4:03 PM CEST

Automation - Zone B / Send Event

Outage Oct 11, 2023 1:50 PM–2:51 PM CEST

Core Services / Content Provider

Degraded Service Oct 11, 2023 1:53 PM–2:49 PM CEST

AI Services / Recommendations

Outage Oct 11, 2023 1:53 PM–2:47 PM CEST

Loyalty & Engagement / Promotions for POS

Outage Oct 11, 2023 1:41 PM–1:45 PM CEST

Core Services / Analytics

Intermittent Service Oct 11, 2023 9:56 AM–10:13 AM CEST

Core Services / Emails

Issue with Terrarium Database Oct 10, 2023 9:47 AM–5:23 PM CEST

6 Affected Services:

Core Services / Analytics
Core Services / Content Provider
Core Services / Dynamic Content
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation

Intermittent Service Oct 10, 2023 10:39 AM–3:37 PM CEST

Automation - Zone A / Jinjava processing engine

Degraded Service Oct 10, 2023 12:02 PM–2:16 PM CEST

Automation - Zone C / Jinjava processing engine

Outage Oct 10, 2023 1:16 PM–1:19 PM CEST

Loyalty & Engagement / Promotions for POS

Intermittent Service Oct 10, 2023 10:39 AM–11:14 AM CEST

Automation - Zone A / Profile Filter

Intermittent Service Oct 10, 2023 10:39 AM–11:14 AM CEST

Automation - Zone A / Profile Filter

Outage Oct 10, 2023 10:40 AM–11:07 AM CEST

Automation - Zone B / Profile Filter

Intermittent Service Oct 10, 2023 10:39 AM–11:04 AM CEST

Automation - Zone C / Profile Filter

Degraded Service Oct 10, 2023 11:00 AM–11:02 AM CEST

Automation - Zone B / Send Event

Degraded Service Oct 10, 2023 10:19 AM–10:37 AM CEST

AI Services / Recommendations

Intermittent Service Oct 10, 2023 9:49 AM–10:37 AM CEST

Automation - Zone A / Jinjava processing engine

Degraded Service Oct 10, 2023 10:16 AM–10:36 AM CEST

Automation - Zone C / Profile Filter

Intermittent Service Oct 10, 2023 9:56 AM–10:36 AM CEST

Automation - Zone B / Profile Filter

Intermittent Service Oct 10, 2023 9:44 AM–10:36 AM CEST

Automation - Zone A / Profile Filter

Intermittent Service Oct 10, 2023 9:44 AM–10:36 AM CEST

Automation - Zone A / Profile Filter

Outage Oct 10, 2023 9:45 AM–10:35 AM CEST

Loyalty & Engagement / Promotions for POS

Degraded Service Oct 10, 2023 10:04 AM–10:08 AM CEST

Infrastructure - Zone I / Communication

Degraded Service Oct 10, 2023 10:03 AM–10:07 AM CEST

Infrastructure - Zone II / Communication

Degraded Service Oct 10, 2023 9:47 AM–9:48 AM CEST

Infrastructure - Zone II / Communication

Degraded Service Oct 10, 2023 9:44 AM–9:46 AM CEST

AI Services / Recommendations

Outage Oct 10, 2023 9:43 AM–9:45 AM CEST

Loyalty & Engagement / Promotions For Client

Degraded Service Oct 10, 2023 9:40 AM–9:41 AM CEST

Infrastructure - Zone II / Communication

Degraded Service Oct 10, 2023 9:38 AM–9:40 AM CEST

AI Services / Recommendations

Intermittent Service Oct 9, 2023 7:16 PM–7:42 PM CEST

Loyalty & Engagement / Promotions For Client

Outage Oct 9, 2023 7:17 PM–7:34 PM CEST

Loyalty & Engagement / Promotions for POS

Degraded Service Oct 9, 2023 7:18 PM–7:32 PM CEST

Core Services / Content Provider

Outage Oct 9, 2023 7:17 PM–7:30 PM CEST

Loyalty & Engagement / Promotions Redeem

Outage Oct 9, 2023 7:17 PM–7:30 PM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

No events for 3 days!

Degraded Service Oct 6, 2023 9:54 AM–9:56 AM CEST

Core Services / Emails

Intermittent Service Oct 6, 2023 4:13 AM–4:32 AM CEST

Core Services / Analytics

Outage Oct 6, 2023 4:15 AM–4:24 AM CEST

Core Services / Content Provider

Degraded Service Oct 6, 2023 1:39 AM–1:44 AM CEST

AI Services / Recommendations

Outage Oct 5, 2023 5:42 PM–5:59 PM CEST

Core Services / Analytics

No events for 1 day!

Degraded Service Oct 3, 2023 7:08 PM–7:10 PM CEST

Automation - Zone A / Audience

Degraded Service Oct 3, 2023 10:54 AM–11:13 AM CEST

Automation - Zone C / Profile Filter

No events for 3 days!

Outage Sep 29, 2023 7:02 PM–7:04 PM CEST

Core Services / Activities

Outage Sep 29, 2023 6:46 PM–6:47 PM CEST

Core Services / Activities

Outage Sep 29, 2023 6:30 PM–6:31 PM CEST

Core Services / Activities

Outage Sep 29, 2023 6:13 PM–6:14 PM CEST

Core Services / Activities

Outage Sep 29, 2023 5:57 PM–5:58 PM CEST

Core Services / Activities

Outage Sep 29, 2023 5:41 PM–5:42 PM CEST

Core Services / Activities

Issues with various components of the platform (Azure) Sep 29, 2023 5:26 AM–7:13 AM CEST

4 Affected Services:

Core Services / API
Automation - Zone A / Audience
Automation - Zone A / Journey and events processing
Automation - Zone A / Webhooks

Outage Sep 29, 2023 7:10 AM–7:12 AM CEST

Data Transformation / Batch operations

Intermittent Service Sep 29, 2023 4:09 AM–4:14 AM CEST

AI Services / Recommendations

Degraded Service Sep 28, 2023 10:01 AM–10:16 AM CEST

Core Services / Emails

No events for 1 day!

Outage Sep 26, 2023 11:15 AM–11:22 AM CEST

AI Services / Recommendations

No events for 3 days!

Degraded Service Sep 22, 2023 3:21 PM–3:23 PM CEST

Infrastructure - Zone I / Event Tracker

Intermittent Service Sep 22, 2023 1:53 AM–1:59 AM CEST

AI Services / Recommendations

Intermittent Service Sep 21, 2023 6:05 PM–6:35 PM CEST

Core Services / Content Provider

Degraded Service Sep 21, 2023 9:54 AM–10:21 AM CEST

Core Services / Emails

Degraded Service Sep 20, 2023 9:45 PM–9:46 PM CEST

Automation - Zone A / Webhooks

Degraded Service Sep 20, 2023 1:06 PM–1:07 PM CEST

Infrastructure - Zone I / Event Tracker

Outage Sep 20, 2023 12:12 AM–12:13 AM CEST

Core Services / Content Provider

Terrarium database issue Sep 19, 2023 8:32 AM–9:40 AM CEST

5 Affected Services:

Core Services / Content Provider
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions for POS
Automation - Zone A / Profile Filter

Intermittent Service Sep 19, 2023 8:21 AM–9:17 AM CEST

Automation - Zone B / Profile Filter

Degraded Service Sep 19, 2023 8:55 AM–9:11 AM CEST

Automation - Zone A / Jinjava processing engine

Degraded Service Sep 19, 2023 8:26 AM–8:41 AM CEST

Automation - Zone A / Jinjava processing engine

Outage Sep 19, 2023 8:04 AM–8:19 AM CEST

Loyalty & Engagement / Promotions for POS

Outage Sep 19, 2023 8:05 AM–8:18 AM CEST

Core Services / Content Provider

Intermittent Service Sep 19, 2023 8:09 AM–8:18 AM CEST

Automation - Zone B / Profile Filter

Outage Sep 19, 2023 8:02 AM–8:18 AM CEST

Loyalty & Engagement / Promotions For Client

Outage Sep 19, 2023 8:05 AM–8:18 AM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Degraded Service Sep 19, 2023 8:02 AM–8:03 AM CEST

Infrastructure - Zone II / Communication

Degraded Service Sep 19, 2023 8:02 AM–8:03 AM CEST

Infrastructure - Zone I / Communication

Degraded Service Sep 18, 2023 9:46 PM–9:47 PM CEST

Automation - Zone A / Webhooks

Degraded Service Sep 18, 2023 6:29 PM–6:30 PM CEST

Core Services / Content Provider

Degraded Service Sep 18, 2023 6:15 PM–6:30 PM CEST

Automation - Zone A / Jinjava processing engine

Intermittent Service Sep 18, 2023 6:25 PM–6:27 PM CEST

Core Services / Content Provider

Intermittent Service Sep 18, 2023 6:03 PM–6:24 PM CEST

Core Services / Content Provider

Intermittent Service Sep 18, 2023 6:05 PM–6:23 PM CEST

Loyalty & Engagement / Promotions for POS

Degraded Service Sep 18, 2023 6:18 PM–6:20 PM CEST

Loyalty & Engagement / Promotions For Client

Degraded Service Sep 18, 2023 6:13 PM–6:14 PM CEST

Loyalty & Engagement / Promotions For Client

Degraded Service Sep 18, 2023 6:07 PM–6:09 PM CEST

Loyalty & Engagement / Promotions For Client

Degraded Service Sep 18, 2023 5:41 PM–5:43 PM CEST

Core Services / Content Provider

Intermittent Service Sep 18, 2023 3:38 PM–5:31 PM CEST

Automation - Zone A / Jinjava processing engine

Degraded Service Sep 18, 2023 5:15 PM–5:30 PM CEST

Core Services / Content Provider

Intermittent Service Sep 18, 2023 4:52 PM–5:30 PM CEST

Automation - Zone A / Profile Filter

Intermittent Service Sep 18, 2023 4:52 PM–5:30 PM CEST

Automation - Zone A / Profile Filter

Intermittent Service Sep 18, 2023 4:55 PM–5:30 PM CEST

Automation - Zone B / Profile Filter

Intermittent Service Sep 18, 2023 4:30 PM–4:47 PM CEST

Core Services / In-app messages

Degraded Service Sep 18, 2023 4:29 PM–4:31 PM CEST

Core Services / Content Provider

Degraded Service Sep 18, 2023 4:12 PM–4:26 PM CEST

Core Services / Content Provider

Intermittent Service Sep 18, 2023 3:44 PM–4:25 PM CEST

Automation - Zone A / Profile Filter

Intermittent Service Sep 18, 2023 3:44 PM–4:25 PM CEST

Automation - Zone A / Profile Filter

Degraded Service Sep 18, 2023 3:46 PM–3:48 PM CEST

Core Services / Content Provider

Degraded Service Sep 18, 2023 3:39 PM–3:40 PM CEST

Automation - Zone A / Profile Filter

Degraded Service Sep 18, 2023 3:39 PM–3:40 PM CEST

Automation - Zone A / Profile Filter

Degraded Service Sep 18, 2023 3:37 PM–3:39 PM CEST

Core Services / Content Provider

Degraded Service Sep 18, 2023 3:24 PM–3:36 PM CEST

Automation - Zone A / Profile Filter

Degraded Service Sep 18, 2023 3:24 PM–3:36 PM CEST

Automation - Zone A / Profile Filter

Intermittent Service Sep 18, 2023 3:05 PM–3:36 PM CEST

Automation - Zone A / Jinjava processing engine

Intermittent Service Sep 18, 2023 2:13 PM–3:35 PM CEST

Core Services / Content Provider

Intermittent Service Sep 18, 2023 2:41 PM–3:08 PM CEST

Loyalty & Engagement / Promotions for POS

Intermittent Service Sep 18, 2023 2:52 PM–3:04 PM CEST

Loyalty & Engagement / Promotions For Client

Outage Sep 18, 2023 2:41 PM–2:48 PM CEST

Loyalty & Engagement / Promotions For Client

Intermittent Service Sep 18, 2023 2:21 PM–2:35 PM CEST

Loyalty & Engagement / Promotions for POS

Outage Sep 18, 2023 2:31 PM–2:33 PM CEST

Loyalty & Engagement / Promotions For Client

Degraded Service Sep 18, 2023 3:37 AM–3:47 AM CEST

Core Services / Analytics

Degraded Service Sep 17, 2023 9:45 PM–9:46 PM CEST

Automation - Zone A / Webhooks

Degraded Service Sep 16, 2023 9:45 PM–9:47 PM CEST

Automation - Zone A / Webhooks

Degraded Service Sep 16, 2023 9:55 AM–9:57 AM CEST

Core Services / Content Provider

Outage Sep 16, 2023 9:05 AM–9:22 AM CEST

Core Services / Content Provider

Intermittent Service Sep 16, 2023 9:04 AM–9:18 AM CEST

Loyalty & Engagement / Promotions For Client

Intermittent Service Sep 16, 2023 9:03 AM–9:18 AM CEST

Loyalty & Engagement / Promotions for POS

Degraded Service Sep 15, 2023 9:45 PM–9:46 PM CEST

Automation - Zone A / Webhooks

Degraded Service Sep 15, 2023 6:11 PM–6:14 PM CEST

Core Services / Content Provider

Degraded Service Sep 15, 2023 5:07 PM–5:09 PM CEST

Automation - Zone B / Webhooks

Intermittent Service Sep 15, 2023 12:24 PM–4:58 PM CEST

Automation - Zone A / Jinjava processing engine

Intermittent Service Sep 15, 2023 12:52 PM–1:30 PM CEST

Core Services / Content Provider

Degraded Service Sep 15, 2023 1:02 PM–1:05 PM CEST

Loyalty & Engagement / Promotions for POS

Terrarium database issue Sep 15, 2023 9:09 AM–12:07 PM CEST

9 Affected Services:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
Core Services / Analytics
Core Services / Content Provider
Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS

Intermittent Service Sep 15, 2023 11:19 AM–12:06 PM CEST

Automation - Zone A / Jinjava processing engine

Degraded Service Sep 15, 2023 11:59 AM–12:05 PM CEST

Automation - Zone B / Send Event

Intermittent Service Sep 15, 2023 11:19 AM–12:01 PM CEST

Automation - Zone B / Profile Filter

Intermittent Service Sep 15, 2023 11:19 AM–12:00 PM CEST

Automation - Zone A / Profile Filter

Intermittent Service Sep 15, 2023 11:19 AM–12:00 PM CEST

Automation - Zone A / Profile Filter

Outage Sep 15, 2023 11:19 AM–11:56 AM CEST

Automation - Zone C / Profile Filter

Degraded Service Sep 15, 2023 11:00 AM–11:17 AM CEST

Automation - Zone A / Jinjava processing engine

Intermittent Service Sep 15, 2023 10:08 AM–11:16 AM CEST

Automation - Zone C / Profile Filter

Outage Sep 15, 2023 9:19 AM–11:16 AM CEST

Automation - Zone A / Profile Filter

Outage Sep 15, 2023 9:19 AM–11:16 AM CEST

Automation - Zone A / Profile Filter

Intermittent Service Sep 15, 2023 9:22 AM–11:16 AM CEST

Automation - Zone B / Profile Filter

Intermittent Service Sep 15, 2023 9:05 AM–9:15 AM CEST

Automation - Zone A / Profile Filter

Intermittent Service Sep 15, 2023 9:05 AM–9:15 AM CEST

Automation - Zone A / Profile Filter

Outage Sep 15, 2023 8:57 AM–8:59 AM CEST

AI Services / Search

Intermittent Service Sep 15, 2023 8:25 AM–8:27 AM CEST

Core Services / Content Provider

Outage Sep 15, 2023 8:16 AM–8:21 AM CEST

Loyalty & Engagement / Promotions for POS

Outage Sep 15, 2023 8:11 AM–8:20 AM CEST

Core Services / Content Provider

Outage Sep 15, 2023 8:17 AM–8:18 AM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Outage Sep 15, 2023 8:14 AM–8:18 AM CEST

Loyalty & Engagement / Promotions For Client

Degraded Service Sep 15, 2023 8:03 AM–8:07 AM CEST

Core Services / Content Provider

Degraded Service Sep 15, 2023 4:59 AM–5:01 AM CEST

AI Services / Recommendations

Degraded Service Sep 14, 2023 9:45 PM–9:46 PM CEST

Automation - Zone A / Webhooks

Degraded Service Sep 14, 2023 6:09 PM–6:10 PM CEST

Core Services / Content Provider

Intermittent Service Sep 14, 2023 6:03 PM–6:07 PM CEST

Core Services / Content Provider

Intermittent Service Sep 14, 2023 8:08 AM–8:20 AM CEST

Core Services / Content Provider

Intermittent Service Sep 14, 2023 8:10 AM–8:17 AM CEST

Loyalty & Engagement / Promotions for POS

Intermittent Service Sep 14, 2023 8:10 AM–8:16 AM CEST

Loyalty & Engagement / Promotions For Client

Degraded Service Sep 14, 2023 3:07 AM–3:15 AM CEST

Automation - Zone A / Profile Filter

Degraded Service Sep 14, 2023 3:07 AM–3:15 AM CEST

Automation - Zone A / Profile Filter

Degraded Service Sep 13, 2023 9:45 PM–9:46 PM CEST

Automation - Zone A / Webhooks

Degraded Service Sep 13, 2023 8:53 AM–8:56 AM CEST

Core Services / Content Provider

Outage Sep 13, 2023 8:03 AM–8:21 AM CEST

Core Services / Content Provider

Outage Sep 13, 2023 8:02 AM–8:19 AM CEST

Loyalty & Engagement / Promotions for POS

Intermittent Service Sep 13, 2023 8:00 AM–8:18 AM CEST

Loyalty & Engagement / Promotions For Client

Outage Sep 13, 2023 8:14 AM–8:16 AM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Degraded Service Sep 12, 2023 9:45 PM–9:47 PM CEST

Automation - Zone A / Webhooks

Intermittent Service Sep 12, 2023 8:03 AM–8:20 AM CEST

Core Services / Content Provider

Degraded Service Sep 12, 2023 8:02 AM–8:14 AM CEST

Loyalty & Engagement / Promotions for POS

No events for 2 days!

Degraded Service Sep 9, 2023 9:56 AM–9:58 AM CEST

Core Services / Content Provider

Degraded Service Sep 9, 2023 9:55 AM–9:57 AM CEST

Loyalty & Engagement / Promotions for POS

No events for 1 day!

Intermittent Service Sep 8, 2023 1:53 AM–1:59 AM CEST

AI Services / Recommendations

Intermittent Service Sep 7, 2023 8:40 PM–8:45 PM CEST

Automation - Zone A / Webhooks

Degraded Service Sep 7, 2023 6:03 PM–6:05 PM CEST

Core Services / Content Provider

Degraded Service Sep 7, 2023 1:10 PM–1:15 PM CEST

Automation - Zone C / Profile Filter

Outage Sep 7, 2023 1:03 PM–1:15 PM CEST

Automation - Zone A / Profile Filter

Outage Sep 7, 2023 1:03 PM–1:15 PM CEST

Automation - Zone A / Profile Filter

Intermittent Service Sep 7, 2023 12:55 PM–1:03 PM CEST

Automation - Zone C / Profile Filter

Degraded Service Sep 7, 2023 11:02 AM–11:03 AM CEST

Data Transformation / Batch operations

Degraded Service Sep 7, 2023 8:07 AM–8:10 AM CEST

Core Services / Content Provider

Degraded Service Sep 6, 2023 5:54 PM–5:55 PM CEST

Core Services / Content Provider

Degraded Service Sep 6, 2023 5:49 PM–5:51 PM CEST

Core Services / Content Provider

Degraded Service Sep 6, 2023 11:29 AM–11:30 AM CEST

AI Services / Recommendations

No events for 1 day!

Degraded Service Sep 4, 2023 2:51 PM–2:53 PM CEST

AI Services / Search

Outage Sep 4, 2023 2:37 PM–2:41 PM CEST

AI Services / Search

Outage Sep 4, 2023 10:56 AM–11:01 AM CEST

Core Services / Analytics

No events for 3 days!

Intermittent Service Sep 1, 2023 2:08 AM–2:14 AM CEST

AI Services / Recommendations

Degraded Service Aug 31, 2023 7:33 PM–7:37 PM CEST

Data Transformation / Batch operations

Degraded Service Aug 31, 2023 6:03 PM–6:04 PM CEST

Core Services / Content Provider

Outage Aug 31, 2023 4:41 PM–4:42 PM CEST

Core Services / Analytics

Outage Aug 31, 2023 4:20 PM–4:22 PM CEST

Core Services / Analytics

Degraded Service Aug 31, 2023 1:38 PM–1:41 PM CEST

Automation - Zone A / Jinjava processing engine

Degraded Service Aug 31, 2023 1:10 PM–1:24 PM CEST

Automation - Zone A / Jinjava processing engine

Degraded Service Aug 31, 2023 6:28 AM–6:29 AM CEST

Automation - Zone B / Webhooks

Outage Aug 30, 2023 6:56 PM–6:58 PM CEST

Infrastructure - Zone I / Communication

No events for 1 day!

Issue with recommendations, AI search stats and predictions Aug 29, 2023 4:59 PM CEST

2 Affected Services:

AI Services / AI Engine
AI Services / Recommendations

Issue with recommendations, AI search stats and predictions Aug 29, 2023 8:41 AM–11:28 AM CEST

2 Affected Services:

AI Services / AI Engine
AI Services / Recommendations

Degraded Service Aug 29, 2023 8:10 AM–8:11 AM CEST

Core Services / Content Provider

No events for 1 day!

Issue with automation statistics Aug 27, 2023 1:05 PM–10:36 PM CEST

3 Affected Services:

Automation - Zone A / Statistics
Automation - Zone B / Statistics
Automation - Zone C / Statistics

Issue with automation module Aug 26, 2023 11:31 PM–Aug 27, 2023 1:33 AM CEST

3 Affected Services:

Automation - Zone A / Journey and events processing
Automation - Zone B / Journey and events processing
Automation - Zone C / Journey and events processing

Outage Aug 26, 2023 11:34 PM–Aug 27, 2023 1:18 AM CEST

Automation - Zone B / Audience

Intermittent Service Aug 26, 2023 11:41 PM–Aug 27, 2023 1:18 AM CEST

Automation - Zone C / Audience

Degraded Service Aug 27, 2023 12:33 AM–1:15 AM CEST

Automation - Zone A / Audience

No events for 2 days!

Terrarium database issue Aug 24, 2023 1:42 PM–4:30 PM CEST

4 Affected Services:

Core Services / Analytics
Automation - Zone A / Audience
Automation - Zone B / Audience
Automation - Zone C / Audience

Outage Aug 24, 2023 3:36 PM–3:40 PM CEST

AI Services / Search

Intermittent Service Aug 24, 2023 2:58 PM–3:07 PM CEST

AI Services / Search

Degraded Service Aug 24, 2023 12:15 PM–12:22 PM CEST

Core Services / Analytics

Degraded Service Aug 24, 2023 9:53 AM–10:06 AM CEST

Core Services / Emails

Degraded Service Aug 24, 2023 9:32 AM–9:35 AM CEST

AI Services / Search

Outage Aug 24, 2023 12:18 AM–12:20 AM CEST

Data Transformation / Batch operations

Outage Aug 23, 2023 5:32 PM–5:37 PM CEST

Core Services / Analytics

Outage Aug 23, 2023 1:57 PM–2:04 PM CEST

AI Services / Search

Intermittent Service Aug 23, 2023 12:59 PM–1:12 PM CEST

AI Services / Search

Degraded Service Aug 23, 2023 9:53 AM–10:03 AM CEST

Core Services / Emails

No events for 1 day!

Degraded Service Aug 22, 2023 8:15 AM–8:18 AM CEST

Core Services / Content Provider

Degraded Service Aug 22, 2023 4:05 AM–4:07 AM CEST

Automation - Zone C / Audience

Degraded Service Aug 21, 2023 11:52 PM–Aug 22, 2023 12:24 AM CEST

AI Services / Recommendations

No events for 3 days!

Issue with Dynamic Content campaigns Aug 18, 2023 9:20 AM–9:43 AM CEST

Core Services / Dynamic Content

Outage Aug 18, 2023 3:19 AM–3:24 AM CEST

Data Transformation / Batch operations

Degraded Service Aug 17, 2023 6:04 PM–6:07 PM CEST

Core Services / Content Provider

Outage Aug 17, 2023 12:10 PM–12:13 PM CEST

Core Services / Analytics

Outage Aug 17, 2023 8:29 AM–9:47 AM CEST

Loyalty & Engagement / Promotions Redeem

Intermittent Service Aug 17, 2023 8:43 AM–9:47 AM CEST

Loyalty & Engagement / Promotions for POS

Degraded Service Aug 17, 2023 8:36 AM–8:37 AM CEST

Loyalty & Engagement / Promotions for POS

Intermittent Service Aug 17, 2023 7:19 AM–8:23 AM CEST

Loyalty & Engagement / Promotions Redeem

Degraded Service Aug 17, 2023 8:02 AM–8:21 AM CEST

Loyalty & Engagement / Promotions for POS

Degraded Service Aug 17, 2023 7:53 AM–7:55 AM CEST

Loyalty & Engagement / Promotions for POS

Outage Aug 17, 2023 6:56 AM–7:12 AM CEST

Loyalty & Engagement / Promotions Redeem

Degraded Service Aug 17, 2023 6:33 AM–7:12 AM CEST

Loyalty & Engagement / Promotions for POS

Outage Aug 17, 2023 6:15 AM–6:50 AM CEST

Loyalty & Engagement / Promotions Redeem

Degraded Service Aug 17, 2023 5:55 AM–6:27 AM CEST

Loyalty & Engagement / Promotions for POS

Outage Aug 17, 2023 6:05 AM–6:08 AM CEST

Loyalty & Engagement / Promotions Redeem

Degraded Service Aug 17, 2023 5:41 AM–5:49 AM CEST

Loyalty & Engagement / Promotions for POS

Outage Aug 17, 2023 1:48 AM–1:51 AM CEST

Loyalty & Engagement / Promotions for POS

Intermittent Service Aug 17, 2023 1:33 AM–1:36 AM CEST

Loyalty & Engagement / Promotions for POS

Degraded Service Aug 17, 2023 1:22 AM–1:26 AM CEST

Loyalty & Engagement / Promotions for POS

Intermittent Service Aug 17, 2023 12:59 AM–1:01 AM CEST

Loyalty & Engagement / Promotions for POS

Intermittent Service Aug 16, 2023 3:48 PM–5:34 PM CEST

Automation - Zone C / Statistics

Intermittent Service Aug 16, 2023 3:48 PM–5:34 PM CEST

Automation - Zone B / Statistics

Intermittent Service Aug 16, 2023 3:48 PM–5:34 PM CEST

Automation - Zone A / Statistics

No events for 1 day!

Degraded Service Aug 15, 2023 11:20 AM–11:21 AM CEST

Core Services / Content Provider

Degraded Service Aug 15, 2023 4:32 AM–4:33 AM CEST

Core Services / Content Provider

No events for 4 days!

Intermittent Service Aug 11, 2023 2:23 AM–2:29 AM CEST

AI Services / Recommendations

Degraded Service Aug 10, 2023 6:04 PM–6:07 PM CEST

Core Services / Content Provider

Degraded Service Aug 10, 2023 5:35 AM–5:36 AM CEST

Core Services / Activities

Intermittent Service Aug 9, 2023 1:26 PM–1:37 PM CEST

Infrastructure - Zone I / Event Tracker

Intermittent Service Aug 9, 2023 1:23 PM–1:33 PM CEST

Core Services / Content Provider

Degraded Service Aug 9, 2023 1:22 PM–1:33 PM CEST

Infrastructure - Zone II / Communication

Intermittent Service Aug 9, 2023 1:27 PM–1:33 PM CEST

Infrastructure - Zone II / Event Tracker

Degraded Service Aug 9, 2023 1:22 PM–1:33 PM CEST

Infrastructure - Zone I / Communication

Outage Aug 9, 2023 1:29 PM–1:31 PM CEST

Loyalty & Engagement / Promotions for POS

Degraded Service Aug 9, 2023 1:27 PM–1:30 PM CEST

Loyalty & Engagement / Promotions For Client

Degraded Service Aug 9, 2023 1:07 PM–1:10 PM CEST

Core Services / Emails

Outage Aug 9, 2023 7:56 AM–8:00 AM CEST

Core Services / Analytics

Intermittent Service Aug 9, 2023 7:35 AM–7:47 AM CEST

Core Services / Analytics

Degraded Service Aug 9, 2023 7:26 AM–7:32 AM CEST

Core Services / Analytics

Degraded Service Aug 9, 2023 7:22 AM–7:25 AM CEST

Core Services / Analytics

Outage Aug 9, 2023 5:31 AM–5:35 AM CEST

Core Services / Analytics

Outage Aug 9, 2023 4:33 AM–4:36 AM CEST

Core Services / Analytics

Outage Aug 9, 2023 2:02 AM–2:06 AM CEST

Core Services / Analytics

Outage Aug 8, 2023 9:36 PM–9:40 PM CEST

Core Services / Analytics

No events for 1 day!

Outage Aug 7, 2023 8:08 PM–8:13 PM CEST

Core Services / Content Provider

Outage Aug 7, 2023 7:45 PM–7:54 PM CEST

Core Services / Content Provider

Intermittent Service Aug 7, 2023 7:46 PM–7:51 PM CEST

Loyalty & Engagement / Promotions For Client

Outage Aug 7, 2023 7:47 PM–7:51 PM CEST

Loyalty & Engagement / Promotions for POS

Outage Aug 7, 2023 7:48 PM–7:50 PM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Degraded Service Aug 7, 2023 7:00 PM–7:01 PM CEST

Automation - Zone A / Profile Filter

Degraded Service Aug 7, 2023 7:00 PM–7:01 PM CEST

Automation - Zone A / Profile Filter

Outage Aug 7, 2023 6:03 PM–6:15 PM CEST

Core Services / Activities

Outage Aug 7, 2023 6:04 PM–6:13 PM CEST

Automation - Zone A / Profile Filter

Outage Aug 7, 2023 6:04 PM–6:13 PM CEST

Automation - Zone A / Profile Filter

Outage Aug 7, 2023 6:06 PM–6:09 PM CEST

Core Services / Content Provider

Outage Aug 7, 2023 6:04 PM–6:06 PM CEST

Loyalty & Engagement / Promotions For Client

Outage Aug 7, 2023 5:57 PM–6:01 PM CEST

Loyalty & Engagement / Promotions for POS

Outage Aug 7, 2023 5:57 PM–6:00 PM CEST

Core Services / Content Provider

Intermittent Service Aug 7, 2023 5:50 PM–6:00 PM CEST

Automation - Zone A / Profile Filter

Intermittent Service Aug 7, 2023 5:50 PM–6:00 PM CEST

Automation - Zone A / Profile Filter

Outage Aug 7, 2023 5:58 PM–6:00 PM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Outage Aug 7, 2023 5:55 PM–6:00 PM CEST

Loyalty & Engagement / Promotions For Client

No events for 1 day!

Degraded Service Aug 6, 2023 8:17 AM–8:24 AM CEST

Automation - Zone B / Webhooks

No events for 1 day!

Outage Aug 4, 2023 10:38 AM–11:01 AM CEST

Core Services / Analytics

Intermittent Service Aug 4, 2023 10:53 AM–11:00 AM CEST

Portal / Portal - availibility

Degraded Service Aug 4, 2023 2:28 AM–2:34 AM CEST

AI Services / Recommendations

Issue with Communication module Aug 3, 2023 3:58 PM–7:06 PM CEST

2 Affected Services:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication

Outage Aug 3, 2023 4:18 PM–4:21 PM CEST

Data Transformation / Batch operations

Outage Aug 3, 2023 12:52 PM–12:55 PM CEST

AI Services / Search

Outage Aug 2, 2023 2:10 PM–2:23 PM CEST

Loyalty & Engagement / Promotions for POS

Outage Aug 2, 2023 2:10 PM–2:22 PM CEST

Loyalty & Engagement / Promotions Redeem

Outage Aug 2, 2023 2:10 PM–2:22 PM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Outage Aug 2, 2023 2:00 PM–2:01 PM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Outage Aug 2, 2023 2:00 PM–2:01 PM CEST

Loyalty & Engagement / Promotions Redeem

Outage Aug 2, 2023 1:59 PM–2:01 PM CEST

Loyalty & Engagement / Promotions for POS

Outage Aug 2, 2023 1:30 PM–1:51 PM CEST

Loyalty & Engagement / Promotions for POS

Outage Aug 2, 2023 1:30 PM–1:50 PM CEST

Loyalty & Engagement / Promotions Redeem

Outage Aug 2, 2023 1:33 PM–1:48 PM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Intermittent Service Aug 2, 2023 6:06 AM–6:23 AM CEST

Loyalty & Engagement / Promotions Redeem

Degraded Service Aug 2, 2023 5:38 AM–6:05 AM CEST

Loyalty & Engagement / Promotions for POS

Degraded Service Aug 2, 2023 5:29 AM–5:33 AM CEST

Loyalty & Engagement / Promotions for POS

Degraded Service Aug 1, 2023 12:11 PM–12:13 PM CEST

Portal / Portal - availibility

Issue with Analytics Jul 31, 2023 7:01 PM–7:37 PM CEST

7 Affected Services:

Core Services / Analytics
Automation - Zone A / Audience
Automation - Zone A / Profile Filter
Automation - Zone B / Audience
Automation - Zone B / Profile Filter
Automation - Zone C / Audience
Automation - Zone C / Profile Filter

Degraded Service Jul 31, 2023 6:03 PM–6:04 PM CEST

Core Services / Content Provider

Degraded Service Jul 31, 2023 1:06 PM–2:02 PM CEST

Automation - Zone A / Jinjava processing engine

Intermittent Service Jul 31, 2023 12:50 PM–1:04 PM CEST

Automation - Zone A / Jinjava processing engine

No events for 3 days!

Issue with Terrarium Database Jul 27, 2023 12:00 PM–Jul 28, 2023 10:33 AM CEST

Core Services / Analytics

Intermittent Service Jul 28, 2023 2:22 AM–2:27 AM CEST

AI Services / Recommendations

Intermittent Service Jul 27, 2023 6:02 PM–6:06 PM CEST

Core Services / Content Provider

No events for 1 day!

Outage Jul 26, 2023 5:34 PM–5:37 PM CEST

Core Services / Analytics

Outage Jul 26, 2023 1:36 PM–1:45 PM CEST

Core Services / Analytics

Degraded Service Jul 26, 2023 12:04 PM–12:08 PM CEST

AI Services / Search

Intermittent Service Jul 26, 2023 6:23 AM–6:49 AM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Outage Jul 26, 2023 6:23 AM–6:26 AM CEST

Core Services / Content Provider

Intermittent Service Jul 26, 2023 6:20 AM–6:23 AM CEST

Loyalty & Engagement / Promotions For Client

Intermittent Service Jul 26, 2023 6:18 AM–6:23 AM CEST

Loyalty & Engagement / Promotions for POS

No events for 1 day!

Degraded Service Jul 24, 2023 6:04 PM–6:05 PM CEST

Core Services / Content Provider

No events for 1 day!

Intermittent Service Jul 23, 2023 9:21 AM–9:47 AM CEST

Automation - Zone A / Journey and events processing

Degraded Service Jul 23, 2023 9:24 AM–9:31 AM CEST

Automation - Zone A / Audience

Degraded Service Jul 23, 2023 9:18 AM–9:19 AM CEST

Automation - Zone A / Audience

Intermittent Service Jul 23, 2023 7:48 AM–9:01 AM CEST

Automation - Zone A / Journey and events processing

Degraded Service Jul 23, 2023 8:35 AM–8:36 AM CEST

Automation - Zone A / Audience

No events for 1 day!

Intermittent Service Jul 21, 2023 11:09 AM–11:38 AM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Degraded Service Jul 21, 2023 7:52 AM–7:55 AM CEST

Automation - Zone B / Webhooks

Degraded Service Jul 21, 2023 3:59 AM–4:11 AM CEST

Core Services / Analytics

Intermittent Service Jul 21, 2023 2:34 AM–2:40 AM CEST

AI Services / Recommendations

Degraded Service Jul 21, 2023 2:11 AM–2:30 AM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

No events for 1 day!

Degraded Service Jul 19, 2023 9:34 PM–9:35 PM CEST

AI Services / Search

Outage Jul 19, 2023 9:30 PM–9:34 PM CEST

Infrastructure - Zone I / Communication

Degraded Service Jul 19, 2023 8:31 AM–8:55 AM CEST

Core Services / Emails

Degraded Service Jul 18, 2023 6:39 PM–6:41 PM CEST

Clients / Login

Degraded Service Jul 18, 2023 8:02 AM–8:03 AM CEST

Automation - Zone B / Webhooks

Intermittent Service Jul 17, 2023 6:03 PM–6:06 PM CEST

Core Services / Content Provider

Degraded Service Jul 17, 2023 2:25 AM–2:40 AM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Degraded Service Jul 16, 2023 8:59 AM–9:23 AM CEST

Automation - Zone B / Webhooks

No events for 1 day!

Degraded Service Jul 15, 2023 6:00 AM–6:01 AM CEST

Automation - Zone B / Webhooks

Issue with recommendations, AI search stats and predictions Jul 14, 2023 2:30 PM–5:01 PM CEST

2 Affected Services:

AI Services / AI Engine
AI Services / Recommendations

Degraded Service Jul 14, 2023 1:36 PM–1:38 PM CEST

Core Services / Analytics

Intermittent Service Jul 14, 2023 1:13 PM–1:26 PM CEST

Core Services / Analytics

Issue with recommendations, AI search stats and predictions Jul 14, 2023 11:12 AM–1:16 PM CEST

2 Affected Services:

AI Services / AI Engine
AI Services / Recommendations

Outage Jul 14, 2023 10:43 AM–10:53 AM CEST

Core Services / API

Degraded Service Jul 14, 2023 8:33 AM–8:40 AM CEST

Automation - Zone B / Webhooks

Intermittent Service Jul 13, 2023 11:10 PM–11:18 PM CEST

Core Services / Analytics

Intermittent Service Jul 13, 2023 6:02 PM–6:06 PM CEST

Core Services / Content Provider

Issue with recommendations, AI search stats and predictions Jul 13, 2023 12:18 PM–3:08 PM CEST

2 Affected Services:

AI Services / AI Engine
AI Services / Recommendations

Intermittent Service Jul 13, 2023 9:48 AM–10:13 AM CEST

Core Services / Analytics

Intermittent Service Jul 13, 2023 9:44 AM–9:52 AM CEST

Infrastructure - Zone I / Event Tracker

Intermittent Service Jul 13, 2023 9:20 AM–9:27 AM CEST

Automation - Zone A / Webhooks

Intermittent Service Jul 12, 2023 4:22 PM–4:26 PM CEST

Automation - Zone A / Webhooks

Issue with automation statistics Jul 12, 2023 2:34 PM–4:12 PM CEST

3 Affected Services:

Automation - Zone A / Statistics
Automation - Zone B / Statistics
Automation - Zone C / Statistics

Issue with Database Jul 12, 2023 1:14 PM–2:29 PM CEST

2 Affected Services:

Core Services / Analytics
Core Services / Content Provider

Degraded Service Jul 12, 2023 1:33 PM–1:36 PM CEST

Automation - Zone C / Statistics

Degraded Service Jul 12, 2023 1:33 PM–1:35 PM CEST

Automation - Zone A / Statistics

Degraded Service Jul 12, 2023 1:33 PM–1:35 PM CEST

Automation - Zone B / Statistics

Degraded Service Jul 12, 2023 1:24 PM–1:31 PM CEST

Automation - Zone C / Statistics

Degraded Service Jul 12, 2023 1:25 PM–1:31 PM CEST

Automation - Zone A / Statistics

Degraded Service Jul 12, 2023 1:25 PM–1:31 PM CEST

Automation - Zone B / Statistics

Degraded Service Jul 12, 2023 1:03 PM–1:22 PM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Degraded Service Jul 12, 2023 6:16 AM–6:20 AM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Outage Jul 11, 2023 9:08 PM–9:10 PM CEST

Core Services / Content Provider

Intermittent Service Jul 11, 2023 7:18 PM–7:32 PM CEST

Infrastructure - Zone I / Event Tracker

Intermittent Service Jul 11, 2023 7:18 PM–7:30 PM CEST

Infrastructure - Zone II / Event Tracker

No events for 1 day!

Issue with recommendations, AI search stats and predictions Jul 10, 2023 4:33 PM–6:27 PM CEST

3 Affected Services:

AI Services / AI Engine
AI Services / Recommendations
AI Services / Search

Degraded Service Jul 10, 2023 6:02 PM–6:07 PM CEST

Core Services / Content Provider

Degraded Service Jul 10, 2023 12:22 PM–12:26 PM CEST

Core Services / Analytics

Degraded Service Jul 10, 2023 10:02 AM–10:03 AM CEST

Infrastructure - Zone I / Communication

Issue with recommendations, AI search stats and predictions Jul 9, 2023 4:57 PM–6:36 PM CEST

3 Affected Services:

AI Services / AI Engine
AI Services / Recommendations
AI Services / Search

No events for 1 day!

Degraded Service Jul 8, 2023 10:03 AM–10:07 AM CEST

Core Services / Analytics

Outage Jul 8, 2023 5:30 AM–5:42 AM CEST

Core Services / Analytics

Outage Jul 8, 2023 5:00 AM–5:12 AM CEST

Core Services / Analytics

Intermittent Service Jul 8, 2023 4:28 AM–4:40 AM CEST

Core Services / Analytics

No events for 1 day!

Intermittent Service Jul 6, 2023 9:13 PM–9:26 PM CEST

AI Services / Search

No events for 1 day!

Issues with various components of the platform (Azure) Jul 5, 2023 11:27 AM–7:04 PM CEST

11 Affected Services:

Core Services / Activities
Core Services / Analytics
Core Services / Content Provider
Core Services / API
Core Services / Dynamic Content
Core Services / Emails
Core Services / Imports
Core Services / Assets
Core Services / Client Export
Core Services / Catalogs
Core Services / In-app messages

Intermittent Service Jul 5, 2023 2:04 PM–4:44 PM CEST

Automation - Zone A / Profile Filter

Intermittent Service Jul 5, 2023 2:04 PM–4:44 PM CEST

Automation - Zone A / Profile Filter

Intermittent Service Jul 5, 2023 4:09 PM–4:33 PM CEST

Automation - Zone B / Profile Filter

Degraded Service Jul 5, 2023 1:00 PM–4:08 PM CEST

Automation - Zone A / Journey and events processing

Intermittent Service Jul 5, 2023 2:28 PM–3:33 PM CEST

Automation - Zone A / Jinjava processing engine

Intermittent Service Jul 5, 2023 2:45 PM–3:14 PM CEST

Automation - Zone B / Profile Filter

Degraded Service Jul 5, 2023 2:10 PM–2:19 PM CEST

Automation - Zone B / Profile Filter

Degraded Service Jul 5, 2023 1:06 PM–1:45 PM CEST

Automation - Zone A / Profile Filter

Degraded Service Jul 5, 2023 1:06 PM–1:45 PM CEST

Automation - Zone A / Profile Filter

Degraded Service Jul 5, 2023 12:38 PM–12:58 PM CEST

Automation - Zone A / Journey and events processing

Degraded Service Jul 5, 2023 12:25 PM–12:37 PM CEST

Automation - Zone A / Journey and events processing

Intermittent Service Jul 5, 2023 11:19 AM–12:24 PM CEST

Automation - Zone A / Journey and events processing

Degraded Service Jul 5, 2023 11:11 AM–11:18 AM CEST

Automation - Zone A / Journey and events processing

Issue with delays in event processing Jul 5, 2023 10:34 AM–11:07 AM CEST

3 Affected Services:

Automation - Zone A / Journey and events processing
Automation - Zone B / Journey and events processing
Automation - Zone C / Journey and events processing

Degraded Service Jul 5, 2023 10:57 AM–10:58 AM CEST

Loyalty & Engagement / Promotions for POS

Degraded Service Jul 5, 2023 10:04 AM–10:05 AM CEST

Automation - Zone A / Audience

Degraded Service Jul 5, 2023 4:34 AM–4:47 AM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Issue with Terrarium database Jul 4, 2023 12:46 PM–2:59 PM CEST

2 Affected Services:

Core Services / Activities
Core Services / Analytics

Intermittent Service Jul 4, 2023 12:34 PM–1:56 PM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Intermittent Service Jul 4, 2023 12:44 PM–1:35 PM CEST

Automation - Zone A / Profile Filter

Intermittent Service Jul 4, 2023 12:44 PM–1:35 PM CEST

Automation - Zone A / Profile Filter

Outage Jul 4, 2023 1:27 PM–1:34 PM CEST

Core Services / Content Provider

Degraded Service Jul 4, 2023 1:32 PM–1:33 PM CEST

Loyalty & Engagement / Promotions for POS

Intermittent Service Jul 4, 2023 12:56 PM–1:33 PM CEST

Automation - Zone B / Profile Filter

Intermittent Service Jul 4, 2023 12:44 PM–1:32 PM CEST

Automation - Zone C / Profile Filter

Intermittent Service Jul 4, 2023 12:45 PM–1:31 PM CEST

Automation - Zone A / Jinjava processing engine

Outage Jul 4, 2023 1:25 PM–1:26 PM CEST

Loyalty & Engagement / Promotions for POS

Outage Jul 4, 2023 12:35 PM–12:40 PM CEST

Core Services / Content Provider

Outage Jul 4, 2023 12:36 PM–12:38 PM CEST

Core Services / Activities

Degraded Service Jul 4, 2023 12:35 PM–12:37 PM CEST

Infrastructure - Zone II / Communication

Degraded Service Jul 4, 2023 12:35 PM–12:36 PM CEST

Infrastructure - Zone I / Communication

Degraded Service Jul 4, 2023 12:32 PM–12:33 PM CEST

Infrastructure - Zone II / Communication

Degraded Service Jul 4, 2023 12:31 PM–12:32 PM CEST

Infrastructure - Zone I / Communication

Degraded Service Jul 4, 2023 12:30 PM–12:31 PM CEST

Infrastructure - Zone II / Communication

Degraded Service Jul 4, 2023 12:29 PM–12:30 PM CEST

Infrastructure - Zone I / Communication

Intermittent Service Jul 3, 2023 4:36 PM–5:04 PM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Intermittent Service Jul 3, 2023 4:35 PM–4:49 PM CEST

Loyalty & Engagement / Promotions For Client

Intermittent Service Jul 3, 2023 4:35 PM–4:49 PM CEST

Loyalty & Engagement / Promotions for POS

Outage Jul 3, 2023 4:37 PM–4:42 PM CEST

Core Services / Content Provider

Degraded Service Jul 3, 2023 3:51 PM–4:10 PM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Degraded Service Jul 3, 2023 3:50 PM–4:00 PM CEST

Loyalty & Engagement / Promotions For Client

Degraded Service Jul 3, 2023 3:51 PM–3:56 PM CEST

Loyalty & Engagement / Promotions for POS

No events for 2 days!

Degraded Service Jul 1, 2023 4:14 AM–4:27 AM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Degraded Service Jun 30, 2023 10:09 AM–10:21 AM CEST

Core Services / Content Provider

Degraded Service Jun 30, 2023 6:05 AM–6:17 AM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Degraded Service Jun 29, 2023 6:03 PM–6:04 PM CEST

Core Services / Content Provider

Degraded Service Jun 29, 2023 2:27 PM–2:29 PM CEST

Infrastructure - Zone II / Communication

Degraded Service Jun 29, 2023 2:28 PM–2:29 PM CEST

Infrastructure - Zone I / Communication

Degraded Service Jun 29, 2023 1:21 PM–1:23 PM CEST

Infrastructure - Zone II / Communication

Degraded Service Jun 29, 2023 1:22 PM–1:23 PM CEST

Infrastructure - Zone I / Communication

Issue with Terrarium database Jun 29, 2023 7:34 AM–7:41 AM CEST

6 Affected Services:

Infrastructure - Zone I / Communication
Infrastructure - Zone II / Communication
Core Services / Analytics
Automation - Zone A / Audience
Automation - Zone B / Audience
Automation - Zone C / Audience

Degraded Service Jun 29, 2023 6:52 AM–7:23 AM CEST

Automation - Zone B / Profile Filter

Intermittent Service Jun 29, 2023 6:45 AM–7:22 AM CEST

Automation - Zone A / Profile Filter

Intermittent Service Jun 29, 2023 6:45 AM–7:22 AM CEST

Automation - Zone A / Profile Filter

Degraded Service Jun 29, 2023 6:38 AM–6:41 AM CEST

Infrastructure - Zone II / Communication

Degraded Service Jun 29, 2023 6:39 AM–6:41 AM CEST

Infrastructure - Zone I / Communication

Degraded Service Jun 29, 2023 6:30 AM–6:33 AM CEST

Infrastructure - Zone I / Communication

Degraded Service Jun 29, 2023 6:29 AM–6:32 AM CEST

Infrastructure - Zone II / Communication

Outage Jun 29, 2023 12:18 AM–12:19 AM CEST

Data Transformation / Batch operations

Degraded Service Jun 28, 2023 9:33 PM–9:34 PM CEST

AI Services / Search

Degraded Service Jun 28, 2023 9:46 AM–10:04 AM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Degraded Service Jun 28, 2023 9:44 AM–9:45 AM CEST

Infrastructure - Zone II / Communication

Degraded Service Jun 28, 2023 9:35 AM–9:36 AM CEST

Infrastructure - Zone II / Communication

Degraded Service Jun 27, 2023 11:39 AM–11:40 AM CEST

Infrastructure - Zone II / Communication

Degraded Service Jun 27, 2023 11:38 AM–11:39 AM CEST

Infrastructure - Zone I / Communication

Degraded Service Jun 26, 2023 4:44 PM–4:46 PM CEST

Infrastructure - Zone II / Communication

Degraded Service Jun 26, 2023 4:44 PM–4:45 PM CEST

Infrastructure - Zone I / Communication

No events for 1 day!

Degraded Service Jun 25, 2023 5:39 AM–5:41 AM CEST

Core Services / Analytics

Degraded Service Jun 25, 2023 5:28 AM–5:35 AM CEST

Core Services / Analytics

No events for 1 day!

Degraded Service Jun 23, 2023 3:28 PM–3:30 PM CEST

Infrastructure - Zone II / Communication

Degraded Service Jun 23, 2023 3:29 PM–3:30 PM CEST

Infrastructure - Zone I / Communication

Degraded Service Jun 22, 2023 6:26 PM–6:50 PM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Degraded Service Jun 22, 2023 6:23 PM–6:24 PM CEST

Infrastructure - Zone I / Communication

Degraded Service Jun 22, 2023 1:18 PM–1:20 PM CEST

Infrastructure - Zone II / Communication

Degraded Service Jun 22, 2023 1:19 PM–1:20 PM CEST

Infrastructure - Zone I / Communication

No events for 1 day!

Outage Jun 20, 2023 7:00 PM–7:10 PM CEST

Core Services / API

No events for 1 day!

Issue with recommendations, AI search stats and predictions Jun 19, 2023 2:43 PM–3:25 PM CEST

7 Affected Services:

AI Services / AI Engine
AI Services / Recommendations
AI Services / Search
Core Services / Analytics
Automation - Zone A / Statistics
Automation - Zone B / Statistics
Automation - Zone C / Statistics

Degraded Service Jun 19, 2023 4:32 AM–4:33 AM CEST

Core Services / Content Provider

No events for 2 days!

Intermittent Service Jun 17, 2023 2:25 AM–2:48 AM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Degraded Service Jun 17, 2023 2:22 AM–2:23 AM CEST

Automation - Zone A / Profile Filter

Degraded Service Jun 17, 2023 2:22 AM–2:23 AM CEST

Automation - Zone A / Profile Filter

Degraded Service Jun 17, 2023 2:09 AM–2:16 AM CEST

Core Services / Analytics

Degraded Service Jun 16, 2023 1:41 PM–4:36 PM CEST

Core Services / API

Degraded Service Jun 16, 2023 1:40 PM–4:35 PM CEST

Core Services / Activities

Degraded Service Jun 16, 2023 1:12 PM–1:38 PM CEST

Core Services / API

Degraded Service Jun 16, 2023 1:13 PM–1:38 PM CEST

Core Services / Activities

Degraded Service Jun 16, 2023 11:50 AM–1:11 PM CEST

Core Services / Activities

Issues with various components of the platform (Azure) Jun 16, 2023 8:26 AM–12:31 PM CEST

Core Services / API

Issue with our terrarium Data Base Jun 16, 2023 7:44 AM–12:30 PM CEST

2 Affected Services:

Core Services / Analytics
Automation - Zone A / Journey and events processing

Outage Jun 16, 2023 8:26 AM–8:51 AM CEST

Automation - Zone A / Profile Filter

Outage Jun 16, 2023 8:26 AM–8:51 AM CEST

Automation - Zone A / Profile Filter

Outage Jun 16, 2023 8:25 AM–8:50 AM CEST

Automation - Zone C / Profile Filter

Intermittent Service Jun 16, 2023 8:26 AM–8:48 AM CEST

Automation - Zone B / Profile Filter

Degraded Service Jun 16, 2023 5:20 AM–5:28 AM CEST

Automation - Zone C / Statistics

Degraded Service Jun 16, 2023 5:20 AM–5:28 AM CEST

Automation - Zone A / Statistics

Degraded Service Jun 16, 2023 5:20 AM–5:28 AM CEST

Automation - Zone B / Statistics

Intermittent Service Jun 16, 2023 4:45 AM–5:01 AM CEST

Core Services / Content Provider

Intermittent Service Jun 16, 2023 4:53 AM–4:55 AM CEST

AI Services / Search

Maintenance on June 16th - Analytics module Jun 16, 2023 1:00 AM–1:15 AM CEST

Core Services / Analytics

No events for 1 day!

Issues with recommendations, predictions and search Jun 14, 2023 2:37 PM–4:20 PM CEST

2 Affected Services:

AI Services / Recommendations
AI Services / Search

Issue with feed imports (xml) Jun 14, 2023 3:15 PM CEST

Core Services / Imports

Degraded Service Jun 14, 2023 12:56 PM–12:57 PM CEST

Infrastructure - Zone II / Communication

Degraded Service Jun 14, 2023 11:52 AM–11:54 AM CEST

Infrastructure - Zone I / Communication

Degraded Service Jun 14, 2023 11:52 AM–11:53 AM CEST

Infrastructure - Zone II / Communication

Degraded Service Jun 14, 2023 10:41 AM–10:42 AM CEST

Infrastructure - Zone I / Communication

Degraded Service Jun 14, 2023 9:22 AM–9:23 AM CEST

Infrastructure - Zone I / Communication

Degraded Service Jun 14, 2023 4:31 AM–4:32 AM CEST

Core Services / Content Provider

No events for 1 day!

Maintenance on June 12th - Automation module Jun 12, 2023 11:45 PM–Jun 13, 2023 12:00 AM CEST

Automation - Zone C / Journey and events processing

Intermittent Service Jun 12, 2023 12:19 PM–2:01 PM CEST

Automation - Zone B / Profile Update

Degraded Service Jun 12, 2023 9:25 AM–9:26 AM CEST

Data Transformation / Batch operations

Intermittent Service Jun 12, 2023 9:12 AM–9:21 AM CEST

Data Transformation / Batch operations

Degraded Service Jun 12, 2023 9:00 AM–9:01 AM CEST

Data Transformation / Batch operations

Degraded Service Jun 12, 2023 4:31 AM–4:32 AM CEST

Core Services / Content Provider

Degraded Service Jun 11, 2023 2:01 PM–2:02 PM CEST

Data Transformation / Batch operations

Outage Jun 11, 2023 12:17 PM–12:21 PM CEST

Data Transformation / Batch operations

Degraded Service Jun 11, 2023 12:02 PM–12:05 PM CEST

Data Transformation / Batch operations

Degraded Service Jun 11, 2023 10:07 AM–10:08 AM CEST

Data Transformation / Batch operations

Outage Jun 11, 2023 9:18 AM–9:22 AM CEST

Data Transformation / Batch operations

Outage Jun 11, 2023 5:37 AM–5:39 AM CEST

Core Services / Analytics

Intermittent Service Jun 10, 2023 9:18 AM–9:26 AM CEST

Data Transformation / Batch operations

Degraded Service Jun 10, 2023 6:20 AM–6:23 AM CEST

Automation - Zone B / Webhooks

No events for 1 day!

Outage Jun 9, 2023 3:43 AM–3:44 AM CEST

Core Services / Content Provider

No events for 2 days!

Degraded Service Jun 7, 2023 2:24 AM–2:30 AM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Degraded Service Jun 7, 2023 2:03 AM–2:11 AM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

No events for 1 day!

Outage Jun 5, 2023 6:02 PM–6:04 PM CEST

Core Services / Content Provider

Displaying metric results on dashboards. Jun 5, 2023 10:55 AM–1:09 PM CEST

Core Services / Analytics

No events for 2 days!

Intermittent Service Jun 2, 2023 6:18 PM–6:25 PM CEST

Data Transformation / Batch operations

Issue with time scheduler Jun 2, 2023 11:41 AM–12:03 PM CEST

Infrastructure - Zone I / Communication

Degraded Service Jun 2, 2023 10:24 AM–10:25 AM CEST

Data Transformation / Batch operations

Outage Jun 2, 2023 9:26 AM–9:27 AM CEST

Data Transformation / Batch operations

Outage Jun 1, 2023 6:22 PM–6:23 PM CEST

Data Transformation / Batch operations

Intermittent Service Jun 1, 2023 9:24 AM–9:26 AM CEST

Data Transformation / Batch operations

Outage May 31, 2023 9:22 PM–9:23 PM CEST

Data Transformation / Batch operations

Degraded Service May 31, 2023 12:42 PM–12:44 PM CEST

AI Services / Search

Outage May 30, 2023 3:19 PM–3:21 PM CEST

Data Transformation / Batch operations

Outage May 30, 2023 7:56 AM–7:59 AM CEST

Infrastructure - Zone I / Communication

Degraded Service May 30, 2023 2:02 AM–2:03 AM CEST

Core Services / Content Provider

Degraded Service May 29, 2023 6:03 PM–6:05 PM CEST

Core Services / Content Provider

No events for 2 days!

Degraded Service May 27, 2023 4:31 AM–4:32 AM CEST

Core Services / Content Provider

Issue with Terrarium Database - queries take longer than usual May 26, 2023 12:46 PM–1:01 PM CEST

3 Affected Services:

Infrastructure - Zone I / Communication
Core Services / Analytics
Core Services / Dynamic Content

Degraded Service May 26, 2023 12:36 PM–12:52 PM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Degraded Service May 26, 2023 12:34 PM–12:36 PM CEST

Automation - Zone C / Profile Filter

Outage May 26, 2023 12:19 PM–12:23 PM CEST

Data Transformation / Batch operations

Outage May 26, 2023 9:22 AM–9:23 AM CEST

Data Transformation / Batch operations

Degraded Service May 26, 2023 4:31 AM–4:32 AM CEST

Core Services / Content Provider

Outage May 26, 2023 2:13 AM–2:16 AM CEST

Loyalty & Engagement / Promotions Redeem

Degraded Service May 25, 2023 6:01 PM–6:03 PM CEST

Core Services / Content Provider

No events for 2 days!

Outage May 23, 2023 1:03 AM–1:09 AM CEST

Core Services / Content Provider

Degraded Service May 22, 2023 6:02 PM–6:03 PM CEST

Core Services / Content Provider

No events for 3 days!

Outage May 18, 2023 6:07 PM–6:08 PM CEST

Core Services / Content Provider

Intermittent Service May 18, 2023 2:43 AM–3:09 AM CEST

Loyalty & Engagement / Promotions for POS

Intermittent Service May 18, 2023 2:40 AM–3:08 AM CEST

Loyalty & Engagement / Promotions For Client

Intermittent Service May 18, 2023 2:43 AM–3:06 AM CEST

Loyalty & Engagement / Promotions Redeem

No events for 1 day!

Problem with In-apps module May 16, 2023 1:53 PM–2:02 PM CEST

Core Services / In-app messages

Outage May 16, 2023 12:59 PM–1:03 PM CEST

Core Services / Content Provider

Delay in customer events May 16, 2023 11:29 AM–11:49 AM CEST

2 Affected Services:

Infrastructure - Zone I / Event Tracker
Infrastructure - Zone II / Event Tracker

Outage May 16, 2023 11:18 AM–11:25 AM CEST

Data Transformation / Batch operations

No events for 1 day!

Outage May 15, 2023 6:17 AM–6:18 AM CEST

Infrastructure - Zone I / Communication

Outage May 14, 2023 12:17 PM–1:11 PM CEST

Data Transformation / Batch operations

Degraded Service May 14, 2023 8:13 AM–8:14 AM CEST

Automation - Zone B / Webhooks

No events for 1 day!

Degraded Service May 12, 2023 8:53 PM–9:04 PM CEST

Automation - Zone A / Webhooks

Intermittent Service May 12, 2023 3:44 PM–8:39 PM CEST

Automation - Zone A / Webhooks

Outage May 12, 2023 2:28 PM–3:41 PM CEST

Automation - Zone A / Webhooks

Degraded Service May 12, 2023 3:34 PM–3:38 PM CEST

Core Services / Analytics

Intermittent Service May 12, 2023 3:24 PM–3:28 PM CEST

Infrastructure - Zone I / Event Tracker

Intermittent Service May 12, 2023 3:24 PM–3:27 PM CEST

Infrastructure - Zone II / Event Tracker

Outage May 12, 2023 2:17 PM–2:23 PM CEST

Data Transformation / Batch operations

Outage May 12, 2023 12:18 PM–12:23 PM CEST

Data Transformation / Batch operations

Outage May 12, 2023 11:17 AM–11:21 AM CEST

Data Transformation / Batch operations

No events for 1 day!

Outage May 10, 2023 12:15 PM–12:16 PM CEST

Loyalty & Engagement / Promotions For Client

Degraded Service May 10, 2023 12:13 PM–12:14 PM CEST

Infrastructure - Zone II / Communication

Outage May 10, 2023 11:25 AM–11:27 AM CEST

Core Services / Content Provider

Issue with automation statistics May 9, 2023 3:07 PM–9:49 PM CEST

3 Affected Services:

Automation - Zone A / Statistics
Automation - Zone B / Statistics
Automation - Zone C / Statistics

Intermittent Service May 9, 2023 2:01 PM–2:47 PM CEST

Automation - Zone C / Statistics

Intermittent Service May 9, 2023 2:01 PM–2:47 PM CEST

Automation - Zone A / Statistics

Intermittent Service May 9, 2023 2:01 PM–2:47 PM CEST

Automation - Zone B / Statistics

Degraded Service May 9, 2023 1:56 PM–1:57 PM CEST

Automation - Zone C / Statistics

Degraded Service May 9, 2023 1:56 PM–1:57 PM CEST

Automation - Zone A / Statistics

Degraded Service May 9, 2023 1:56 PM–1:57 PM CEST

Automation - Zone B / Statistics

Degraded Service May 9, 2023 1:23 PM–1:41 PM CEST

Automation - Zone B / Statistics

Degraded Service May 9, 2023 1:23 PM–1:41 PM CEST

Automation - Zone A / Statistics

Degraded Service May 9, 2023 1:23 PM–1:40 PM CEST

Automation - Zone C / Statistics

Degraded Service May 9, 2023 12:54 PM–1:10 PM CEST

Automation - Zone C / Statistics

Degraded Service May 9, 2023 12:54 PM–1:10 PM CEST

Automation - Zone A / Statistics

Degraded Service May 9, 2023 12:54 PM–1:10 PM CEST

Automation - Zone B / Statistics

Degraded Service May 9, 2023 12:35 PM–12:37 PM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Intermittent Service May 9, 2023 11:24 AM–12:00 PM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Outage May 9, 2023 11:22 AM–11:34 AM CEST

Core Services / Content Provider

Degraded Service May 9, 2023 11:30 AM–11:31 AM CEST

Infrastructure - Zone II / Communication

Outage May 9, 2023 11:21 AM–11:31 AM CEST

Loyalty & Engagement / Promotions For Client

Outage May 9, 2023 11:22 AM–11:31 AM CEST

Loyalty & Engagement / Promotions for POS

Degraded Service May 9, 2023 11:30 AM–11:31 AM CEST

Infrastructure - Zone I / Communication

Outage May 9, 2023 11:21 AM–11:23 AM CEST

Core Services / Analytics

Degraded Service May 9, 2023 11:20 AM–11:21 AM CEST

Infrastructure - Zone II / Communication

Degraded Service May 9, 2023 11:15 AM–11:16 AM CEST

Infrastructure - Zone II / Communication

Intermittent Service May 9, 2023 2:14 AM–2:32 AM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Issue with platform performance May 8, 2023 2:02 PM–5:03 PM CEST

2 Affected Services:

Portal / Portal - login
Core Services / Dynamic Content

Intermittent Service May 8, 2023 3:38 PM–4:10 PM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Outage May 8, 2023 3:39 PM–3:56 PM CEST

Core Services / Activities

Outage May 8, 2023 3:41 PM–3:47 PM CEST

Core Services / Content Provider

Intermittent Service May 8, 2023 3:40 PM–3:44 PM CEST

Automation - Zone A / Profile Filter

Intermittent Service May 8, 2023 3:40 PM–3:44 PM CEST

Automation - Zone A / Profile Filter

Intermittent Service May 8, 2023 3:37 PM–3:41 PM CEST

AI Services / Recommendations

Degraded Service May 8, 2023 3:37 PM–3:38 PM CEST

AI Services / Search

Outage May 8, 2023 3:24 PM–3:36 PM CEST

Core Services / Content Provider

Outage May 8, 2023 3:27 PM–3:36 PM CEST

Loyalty & Engagement / Promotions For Client

Outage May 8, 2023 3:29 PM–3:36 PM CEST

Loyalty & Engagement / Promotions Activation/Deactivation

Outage May 8, 2023 3:26 PM–3:36 PM CEST

AI Services / Recommendations

Outage May 8, 2023 3:30 PM–3:36 PM CEST

Loyalty & Engagement / Promotions for POS

Outage May 8, 2023 3:27 PM–3:36 PM CEST

AI Services / Search

Outage May 8, 2023 3:32 PM–3:36 PM CEST

Core Services / Analytics

Outage May 8, 2023 2:55 PM–3:06 PM CEST

AI Services / Search

Intermittent Service May 8, 2023 2:55 PM–2:58 PM CEST

AI Services / Recommendations

Degraded Service May 8, 2023 2:34 PM–2:44 PM CEST

Infrastructure - Zone I / Communication

Degraded Service May 8, 2023 2:23 PM–2:42 PM CEST

Infrastructure - Zone II / Communication

Outage May 8, 2023 2:25 PM–2:33 PM CEST

Automation - Zone A / Profile Filter

Outage May 8, 2023 2:25 PM–2:33 PM CEST

Automation - Zone A / Profile Filter

Degraded Service May 8, 2023 2:23 PM–2:33 PM CEST

Infrastructure - Zone I / Communication

Degraded Service May 8, 2023 2:23 PM–2:25 PM CEST

Automation - Zone A / Jinjava processing engine

Degraded Service May 8, 2023 1:40 PM–2:22 PM CEST

Infrastructure - Zone II / Communication

Degraded Service May 8, 2023 1:40 PM–2:22 PM CEST

Infrastructure - Zone I / Communication

Outage May 8, 2023 1:17 PM–1:29 PM CEST

Data Transformation / Batch operations

No events for 1 day!

Outage May 7, 2023 5:39 AM–5:51 AM CEST

Core Services / Analytics

No events for 1 day!

Outage May 5, 2023 12:46 PM–12:59 PM CEST

Loyalty & Engagement / Promotions For Client

Outage May 5, 2023 12:07 PM–12:23 PM CEST

Loyalty & Engagement / Promotions For Client

Outage May 5, 2023 11:30 AM–11:54 AM CEST

Loyalty & Engagement / Promotions For Client

Intermittent Service May 5, 2023 5:38 AM–5:49 AM CEST

Core Services / Analytics

No events for 3 days!

Degraded Service May 2, 2023 2:05 AM–2:06 AM CEST

Data Transformation / Batch operations

No events for 4 days!

Degraded Service Apr 27, 2023 12:01 PM–12:06 PM CEST

Automation - Zone C / Audience

issue with statistics in the Search and Recommendation modules Apr 26, 2023 5:02 PM–7:41 PM CEST

2 Affected Services:

AI Services / Recommendations
AI Services / Search

Degraded Service Apr 26, 2023 6:39 PM–6:40 PM CEST

Infrastructure - Zone II / Event Tracker

Degraded Service Apr 26, 2023 6:39 PM–6:40 PM CEST

Infrastructure - Zone I / Event Tracker

Intermittent Service Apr 26, 2023 6:23 PM–6:28 PM CEST

Infrastructure - Zone I / Event Tracker

Intermittent Service Apr 26, 2023 6:23 PM–6:27 PM CEST

Infrastructure - Zone II / Event Tracker

Degraded Service Apr 26, 2023 6:03 PM–6:04 PM CEST

Core Services / Content Provider

No events for 1 day!

Degraded Service Apr 25, 2023 10:11 AM–10:13 AM CEST

Automation - Zone C / Audience

Degraded Service Apr 25, 2023 10:03 AM–10:04 AM CEST

Automation - Zone B / Audience